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FiveS Digital
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I applied via Approached by Company and was interviewed in Sep 2021. There was 1 interview round.
Quality is meeting or exceeding customer expectations. KRA for QA Lead is to ensure quality standards are met and improved.
Quality is the degree of excellence of a product or service
KRA for QA Lead is to ensure quality standards are met and improved
QA Lead should establish quality metrics and monitor them regularly
QA Lead should identify areas of improvement and implement corrective actions
QA Lead should ensure complia
The 7 QC tools are a set of techniques used for quality control and improvement.
The tools are: Pareto chart, cause-and-effect diagram, check sheet, control chart, histogram, scatter diagram, and flowchart.
They are used to identify and solve quality problems in a systematic way.
The tools help to analyze data, identify root causes of problems, and monitor process performance.
For example, a Pareto chart can be used to ide...
CQ (Conversion Quality) & FE% (First Engagement Percentage) can be calculated by dividing the number of successful conversions or engagements by the total number of attempts.
CQ = Successful Conversions / Total Attempts
FE% = Successful First Engagements / Total Attempts
Successful Conversions and First Engagements can be defined based on the specific goals of the campaign or project.
The number of reports and analysis required on a daily, weekly, and monthly basis depends on the specific needs of the company and the role of the Lead Quality Specialist.
The Lead Quality Specialist should work with their team and management to determine the necessary reports and analysis
The frequency of reports and analysis may vary depending on the urgency of the information needed
Examples of reports and analysis may...
Customer Experience is the overall perception a customer has of a company based on interactions and touchpoints with the brand.
If customer experience is getting reduced, identify the root cause through customer feedback and data analysis.
Develop an action plan to address the issues and improve the customer experience.
Implement the action plan and monitor the impact on customer satisfaction scores.
Continuously gather fe...
QA bandwidth & ratios refer to the capacity of the QA team to handle tasks and the proportion of QA resources allocated to each project.
QA bandwidth is the amount of work that the QA team can handle at a given time.
QA ratios refer to the proportion of QA resources allocated to each project.
To manage QA wise banding scores, it is important to prioritize tasks based on their impact on the project and allocate resources a...
BQM is Business Quality Management and TNI is Training Needs Identification. Both are conducted fortnightly in parallel.
BQM is a process of ensuring that business operations meet quality standards.
TNI is a process of identifying training needs of employees.
Both BQM and TNI are conducted fortnightly.
They are conducted in parallel to ensure that quality standards are met and employees are trained accordingly.
Examples of ...
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I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.
Fk off the team and simply they will show lot of attitude infront of the jobseekers
First of all company peoples are not educated
I applied via Jobs India and was interviewed before Oct 2022. There were 3 interview rounds.
posted on 11 Jul 2022
I applied via LinkedIn and was interviewed before Jul 2021. There were 2 interview rounds.
Online test related to English speaking, Reading, Listening and Storytelling.
I applied via Jobs India and was interviewed before Jun 2022. There were 2 interview rounds.
I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.
Quality is meeting or exceeding customer expectations through consistent and reliable performance.
Quality is about meeting or exceeding customer expectations
It involves consistent and reliable performance
It requires adherence to standards and processes
It involves continuous improvement and feedback
Examples include defect-free products, timely delivery, and excellent customer service
A quality analyst ensures that products or services meet the required standards and specifications.
Develop and implement quality control procedures
Analyze data to identify areas for improvement
Ensure compliance with regulations and standards
Collaborate with other departments to resolve quality issues
Conduct audits and inspections
Provide training to employees on quality control
Monitor and evaluate product or service per...
Some of the top questions asked at the FiveS Digital Lead Quality Specialist interview -
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