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FiveS Digital Lead Quality Specialist Interview Questions, Process, and Tips

Updated 28 Mar 2022

FiveS Digital Lead Quality Specialist Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - One-on-one 

(10 Questions)

  • Q1. Tell me about your self & Qualification.?
  • Q2. What is Quality & KRA for QA Lead.?
  • Ans. 

    Quality is meeting or exceeding customer expectations. KRA for QA Lead is to ensure quality standards are met and improved.

    • Quality is the degree of excellence of a product or service

    • KRA for QA Lead is to ensure quality standards are met and improved

    • QA Lead should establish quality metrics and monitor them regularly

    • QA Lead should identify areas of improvement and implement corrective actions

    • QA Lead should ensure complia

  • Answered by AI
  • Q3. What is 7 QC's tools, what is requirements of these tools.?
  • Ans. 

    The 7 QC tools are a set of techniques used for quality control and improvement.

    • The tools are: Pareto chart, cause-and-effect diagram, check sheet, control chart, histogram, scatter diagram, and flowchart.

    • They are used to identify and solve quality problems in a systematic way.

    • The tools help to analyze data, identify root causes of problems, and monitor process performance.

    • For example, a Pareto chart can be used to ide...

  • Answered by AI
  • Q4. How to calculate the CQ & FE%.?
  • Ans. 

    CQ (Conversion Quality) & FE% (First Engagement Percentage) can be calculated by dividing the number of successful conversions or engagements by the total number of attempts.

    • CQ = Successful Conversions / Total Attempts

    • FE% = Successful First Engagements / Total Attempts

    • Successful Conversions and First Engagements can be defined based on the specific goals of the campaign or project.

  • Answered by AI
  • Q5. What is soft skills, how to improve it in the process.?
  • Q6. How many reports & Analysis required on daily, weekly & monthly MTD basis.?
  • Ans. 

    The number of reports and analysis required on a daily, weekly, and monthly basis depends on the specific needs of the company and the role of the Lead Quality Specialist.

    • The Lead Quality Specialist should work with their team and management to determine the necessary reports and analysis

    • The frequency of reports and analysis may vary depending on the urgency of the information needed

    • Examples of reports and analysis may...

  • Answered by AI
  • Q7. What is Customer Experience and if getting reduced according to proceed targets then what will be the action plan & growth the achive the desired scores.?
  • Ans. 

    Customer Experience is the overall perception a customer has of a company based on interactions and touchpoints with the brand.

    • If customer experience is getting reduced, identify the root cause through customer feedback and data analysis.

    • Develop an action plan to address the issues and improve the customer experience.

    • Implement the action plan and monitor the impact on customer satisfaction scores.

    • Continuously gather fe...

  • Answered by AI
  • Q8. What is QA bandwidth & ratios, how to manage the QA wise banding scores.?
  • Ans. 

    QA bandwidth & ratios refer to the capacity of the QA team to handle tasks and the proportion of QA resources allocated to each project.

    • QA bandwidth is the amount of work that the QA team can handle at a given time.

    • QA ratios refer to the proportion of QA resources allocated to each project.

    • To manage QA wise banding scores, it is important to prioritize tasks based on their impact on the project and allocate resources a...

  • Answered by AI
  • Q9. What is TNI & Team management.?
  • Q10. What is the BQM & parallel TNI fortnightly.?
  • Ans. 

    BQM is Business Quality Management and TNI is Training Needs Identification. Both are conducted fortnightly in parallel.

    • BQM is a process of ensuring that business operations meet quality standards.

    • TNI is a process of identifying training needs of employees.

    • Both BQM and TNI are conducted fortnightly.

    • They are conducted in parallel to ensure that quality standards are met and employees are trained accordingly.

    • Examples of ...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for FiveS Digital Lead Quality Specialist interview:
  • 7 QA Tools management
Interview preparation tips for other job seekers - Need to confidant while giving answers of interview questions.

Your confidance level will decide your selection.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. HR Punit Kashmiri was not coopperative with me Speaking in rude way and sarcasam which led him to take interviews thousands of times of new new agents but he was unable to select from many previous months ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be aware about the company reviews and it's performance among the team
Always prefer to select the company where Cooperative and coordinating people should be their in your stand
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Fk off the team and simply they will show lot of attitude infront of the jobseekers

Round 2 - Group Discussion 

First of all company peoples are not educated

Round 3 - Technical 

(2 Questions)

  • Q1. General topis they will ask
  • Q2. Time wate and not useful questions they were asking

Interview Preparation Tips

Interview preparation tips for other job seekers - Total waste fellows are working in intouch and females Hrs and mangers will shown lot of attitude
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Jobs India and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Your profile and experiences.
  • Q2. Help the through your profile and experiences.
  • Q3. Your job roles and responsibilities.
  • Q4. Clearly explain your previous job roles and responsibilities.
  • Q5. Your strength and capabilities.
  • Q6. Let the HR know your strength and capabilities, skill.
Round 3 - One-on-one 

(2 Questions)

  • Q1. About previous job roles & responsibility and contribution towards the organization
  • Q2. Explain your job roles and responsibility, and share your work experiance, your success rate and contribution towards the organization and process worked for.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be normal, be you, give straightforward answers and dont run arround the bush, it's that easy and you can crack the interviews ☺👍 #allthebest

I applied via LinkedIn and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell something about yourself
  • Q2. Previous experience,psychological questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while interview.. Speak more dont be nervous, interviewer just want to how you express yourself..
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction about yourself
Round 3 - Aptitude Test 

Online test related to English speaking, Reading, Listening and Storytelling.

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence is what look for while the interview is going on.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Roles and responsibilities
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Jobs India and was interviewed before Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. About my profile and experiance.
  • Ans. Clearly take the HR through your profile and experiences your carry.
  • Answered by Imran Hussain
  • Q2. Your job roles and responsibilities.
  • Q3. Explain your previous job roles and responsibilities.
  • Q4. Your strengths and capabilities.
  • Q5. Point out your strength and capabilities, skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Graduate/Under graduate Candidates with experience or freshers can apply.. basic preparation is sufficient.. Hindi & English mandate..

I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What do you think quality is?
  • Ans. 

    Quality is meeting or exceeding customer expectations through consistent and reliable performance.

    • Quality is about meeting or exceeding customer expectations

    • It involves consistent and reliable performance

    • It requires adherence to standards and processes

    • It involves continuous improvement and feedback

    • Examples include defect-free products, timely delivery, and excellent customer service

  • Answered by AI
  • Q2. Where do you see yourself after few years?
  • Q3. What are your expectations from the company?
  • Q4. What does a quality analyst do?
  • Ans. 

    A quality analyst ensures that products or services meet the required standards and specifications.

    • Develop and implement quality control procedures

    • Analyze data to identify areas for improvement

    • Ensure compliance with regulations and standards

    • Collaborate with other departments to resolve quality issues

    • Conduct audits and inspections

    • Provide training to employees on quality control

    • Monitor and evaluate product or service per...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident, grasp some knowledge about the post you are going to apply for.

FiveS Digital Interview FAQs

How many rounds are there in FiveS Digital Lead Quality Specialist interview?
FiveS Digital interview process usually has 1 rounds. The most common rounds in the FiveS Digital interview process are One-on-one Round.
What are the top questions asked in FiveS Digital Lead Quality Specialist interview?

Some of the top questions asked at the FiveS Digital Lead Quality Specialist interview -

  1. What is Customer Experience and if getting reduced according to proceed targets...read more
  2. What is Quality & KRA for QA Lea...read more
  3. What is QA bandwidth & ratios, how to manage the QA wise banding score...read more

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