FiveS Digital Customer Support Executive Interview Questions and Answers for Freshers

Q1. About myself and my hobbies
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Basic aptitude test with English writing and speaking skills

Q1. Self introduction and work experience
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Grammar and versant test. Multiple choices questions of grammar

Q1. Self introduction and work experience
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Q2. Handling postpaid customer with high bill
Ans. 
Handling high bill postpaid customers
• Listen to the customer's concerns and empathize with them

• Explain the charges and provide a breakdown of the bill

• Offer solutions such as payment plans or discounts

• Ensure the customer understands their options and is satisfied with the resolution

• Follow up with the customer to ensure their issue has been resolved
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Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic

English grammar test

Q1. Operation manager will take 3rd round
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Q2. Why do you want to join us
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Q3. How to handle irrate customer
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen to their concerns without interrupting.

• Empathize with their frustration and show understanding.

• Stay calm and composed, do not take their anger personally.

• Apologize for the inconvenience caused, even if it's not your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction.

• ...read more
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Q4. What is your aim for next 5 year
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Q1. What is Social media?
Ans. 
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
• Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

• Users can share photos, videos, and text posts on social media.

• Social media allows for real-time communication and interaction with others.

• Businesses use social media for marketing, custom...read more
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Q2. About native places?good thing or bad thing
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Q1. Self introduction and previous work experience
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It was related to grammar and scenarios to assist customers

Q1. About shifts and leaves
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Q2. Where do you see you in next five years?
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Q1. Tell me about yourself
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Q1. See your communication skills are you a good listener or not your customer support skills
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Q1. Cool & be calm it will be very easy you have to score 58 out of 80 . And it will be conducted in their office.
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Q1. What was your last job and how did you you know about this job
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Q2. What do you mean by promotion
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Q3. Why you had left your previous job
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