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Firstsource Solutions Senior Customer Support Executive Interview Questions and Answers for Experienced

Updated 30 Mar 2025

Firstsource Solutions Senior Customer Support Executive Interview Experiences for Experienced

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They will ask about yourself and specially they will ask to respond in English and as well as Hindi too. It is domestic as well as international so languages are required.
Round 3 - Aptitude Test 

There will be 3 assessments,
1- speaking test
2- typing test
3- MCQ and best or worst ticking.

Round 4 - Operational round 

(1 Question)

  • Q1. They will ask our introduction, they will ask about previous company or anything like school, college, hobbies etc. Basically they will check the communication. so be energetic and confident while answerin...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident in every rounds. There are still more opportunities, don't give up keep trying ur best, thank you.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Tell me about yourself
  • Q2. Work experience in previous company

Senior Customer Support Executive Interview Questions Asked at Other Companies for Experienced

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Q3. How to handle difficult customer and scenario?
Q4. How difficult situations can be handled in terms of manpower
Q5. How supplies can be planned in unplanned events

I applied via Naukri.com and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self intro and job experience
Round 3 - Assignment 

English grammar, reasoning ,typing

Round 4 - HR 

(1 Question)

  • Q1. Final Hr round/opps round

Interview Preparation Tips

Interview preparation tips for other job seekers - No job security nor job guarantee. Close the process any time and remove all associate from job and make jobless at any point of time.

Senior Customer Support Executive Jobs at Firstsource Solutions

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Interview questions from similar companies

I applied via Referral and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is Non-PO?
  • Ans. 

    Non-PO refers to purchases made without a purchase order.

    • Non-PO purchases are made without a formal purchase order.

    • These purchases are typically made for urgent or small items.

    • Non-PO purchases may require additional approval or documentation.

    • Examples of Non-PO purchases include office supplies, travel expenses, and minor repairs.

  • Answered by AI
  • Q2. What does FB03 stand for in SAP?
  • Ans. 

    FB03 is a transaction code in SAP used to display financial accounting documents.

    • FB03 is used to view accounting documents such as invoices, credit memos, and payment receipts.

    • It allows users to search for documents based on various criteria such as document number, posting date, and company code.

    • FB03 also provides options to display document details, line items, and accounting entries.

    • It is commonly used by finance an...

  • Answered by AI
  • Q3. What are the types of Fixed Assets?
  • Ans. 

    Fixed assets can be categorized into tangible and intangible assets.

    • Tangible assets include property, plant, and equipment (PPE), such as buildings, machinery, and vehicles.

    • Intangible assets include patents, copyrights, trademarks, and goodwill.

    • Fixed assets are long-term assets that are not intended for sale and are used in the production of goods or services.

    • Fixed assets are recorded on the balance sheet and are subje...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read the basics of accounting before going for an interview also refer to other ERPs for which the position is?

Skills evaluated in this interview

Senior Associate Interview Questions & Answers

WNS user image Abinasha Choudhury

posted on 21 Apr 2020

I applied via Walk-in and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Only questions related to their profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - Go interview with full preparation

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself.
  • Q2. Do you believe in Team Work or Individual work.
  • Q3. Tell me about previous experience & unforgettable movement in previous company .

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive about your previous companies experience.

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Interview was normal, they will asked about yourself and about your previous work experience nothing else.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare about yourself and about your previous work experience.

I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was basically logical questions on maths, grammar,& on comprehensive passage

Round 2 - HR 

(1 Question)

  • Q1. It was on self introduction.& Previous company working had been asked by HR

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very nice company to work on & can learn alot of good things.

I applied via Walk-in and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Bcoz i was working in banking operation so they asked me questions related to previous exp.
  • Q2. Tell me about yourself?
  • Q3. What is banking in simple words.
  • Ans. 

    Banking is the business activity of accepting and safeguarding money owned by other individuals and entities.

    • Banks accept deposits from customers and use that money to make loans and investments.

    • They provide various financial services such as checking accounts, savings accounts, credit cards, and loans.

    • Banks also play a crucial role in the economy by facilitating the flow of money and credit.

    • Examples of banks include J

  • Answered by AI
  • Q4. What will you check if a person is NRI has come to branch for open a bank account.
  • Q5. What are the documents required for open a SME account.
  • Ans. 

    Documents required for opening an SME account.

    • Proof of identity and address of the business owner(s)

    • Proof of business registration

    • Business PAN card

    • GST registration certificate

    • Bank statements of the business

    • Business plan and projections

    • KYC documents of authorized signatories

    • Any other relevant documents as per the bank's requirements

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident at the time of Interview, Interviewer will check your confidence and communication skills. Most of the question asked to me related to previous experience i.e. banking operation. Luckily I was able to answer most of the questions correctly.

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude Test is very straight forward, logical, communications are tested.

Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.
Round 3 - Technical 

(1 Question)

  • Q1. This is managers round, where a senior most probably a team lead would join to interview. Case study based questions were asked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and prepared. Question will vary from GL to Leder reconciliation if you're applying for GL Process

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Senior Customer Support Executive interview for experienced candidates?
Firstsource Solutions interview process for experienced candidates usually has 3 rounds. The most common rounds in the Firstsource Solutions interview process for experienced candidates are Resume Shortlist, HR and Assignment.
How to prepare for Firstsource Solutions Senior Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are International Voice Process, Customer Service, international bpo, BPO and Email Support.

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Firstsource Solutions Senior Customer Support Executive Interview Process for Experienced

based on 2 interviews

Interview experience

5
  
Excellent
View more
Firstsource Solutions Senior Customer Support Executive Salary
based on 38 salaries
₹1.7 L/yr - ₹4.8 L/yr
20% less than the average Senior Customer Support Executive Salary in India
View more details

Firstsource Solutions Senior Customer Support Executive Reviews and Ratings

based on 14 reviews

4.6/5

Rating in categories

4.4

Skill development

4.7

Work-life balance

4.5

Salary

4.4

Job security

4.5

Company culture

3.2

Promotions

4.6

Work satisfaction

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