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Firstsource Solutions

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based on 4.6k Reviews

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4.6k
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22.2k
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Firstsource Solutions Senior Customer Support Executive Reviews

Updated 21 Jul, 2024

Overall Rating

4.5/5

based on 13 reviews

Rating distribution

5

8 (61.5%)

4

2 (15.4%)

3

0 (0%)

2

0 (0%)

1

3 (23.1%)

Category Ratings

4.6

Work-life balance

4.5

Work satisfaction

4.3

Company culture

4.3

Salary

4.2

Job security

4.1

Skill development

4.0

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

51% employees reported

Flexible timing

67% employees reported

Within city

58% employees reported

View more detailed insights

Gender based rating

4.2

Rated by Women

4 reviews

4.8

Rated by Men

8 reviews

Firstsource Solutions is rated 4.5 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction ... Read more

Firstsource Solutions is rated 4.5 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Senior Customer Support Executive in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jul 2024

Likes

Managment. Hr. Training. Games. Incentivies

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No team support. Leaves.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Business Process Outsourcing Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Jan 2023

Likes

Environment and management were very much helpful for the employees ☺️

Salary - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Rotational shifts

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Executive in Mumbai

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Apr 2023

Likes

Great place to work

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is good

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Service Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 08 Dec 2022

Likes

Process was good

Dislikes

No job security

Salary - Bad
Job security - Bad
Promotions - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Executive in Mumbai

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Jul 2023

Likes

PATHETIC

Skill development - Excellent

Dislikes

EVERYTHING APART FROM TRAINING.

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Senior Customer Support Executive (working remotely)

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 May 2023

Likes

Based on work from home

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Executive in Gift city Gandhinagar Gujarat

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jul 2022

Likes

This is a my first job in company.it is a very good company. Very good environment for job plece

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I can't forget this company and company environment

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Senior Customer Support Executive in Mumbai

Comcast chat Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 11 May 2022

Likes

Employee friendly, good growth, bonus, over time compensation

Salary - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Rude team leader. Don't remember his name.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Support Executive in Chennai

Health care agency insurance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 22 Apr 2018

Likes

Work life balance

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary

Work Details

Super nice good experience

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Executive in Bangalore / Bengaluru

Telemedicine Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Sep 2017

Likes

I had a bad experience at Firstsource.HR promises many benefit and increment but it never come true.I was the best performer during my tenure they gave me 500 for best performer during RNR.

Dislikes

Less Work preesure.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

I had bad experience working at Firstsource.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Executive in Bangalore Rural

Avaya Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Mar 2021

Likes

Friendly environment. And helping nature of the team leaders and managers. If I got a chance to work with first source il really happy to work once again in my life....

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

It's totally awesome.. Never ever frgt in my life

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Executive in Chennai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Aug 2019

Likes

Excellent work place...loved working in Firstsource...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Can improve salary structure..

Work Details

My work is a challenging one to meet the quality which clients except from us each day..and had a close interact with the clients through call and emails tht was a nice learning experience..

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Operations Support Department

5.0

posted on 03 Dec 2023

Overall Rating

Top trending discussions

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Career suggestion

I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC -18 LPA + 2.5L variable. what is current value in market for Kubernetes skillset? How can I negotiate to get better offer?

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More about working at Firstsource Solutions

HQ - Mumbai, Maharashtra, India
BPO
10k-50k Employees (India)
Public

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 51% of employees reported the working days at Firstsource Solutions as Rotational Shift. 67% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

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Firstsource Solutions Senior Customer Support Executive Reviews

Firstsource Solutions Senior Customer Support Executive Salary

based on 41 salaries

₹1.7 L/yr - ₹4.8 L/yr

15% less than the average Senior Customer Support Executive Salary in India

View more details

Employee Benefits for Firstsource Solutions Senior Customer Support Executive

Office cab/shuttle

1 total response

Health insurance

1 total response

Retirement benefits

0 total responses

Stock options

0 total responses

View All

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