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Firstsource Solutions

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3.6

based on 4.7k Reviews

Video summary

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Firstsource Solutions C.S.A Interview Questions and Answers for Experienced

Updated 21 Sep 2024

Firstsource Solutions C.S.A Interview Experiences for Experienced

3 interviews found

C.S.A Interview Questions & Answers

Priyanka

posted on 23 Apr 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Job Fair and was interviewed before Apr 2023. There were 4 interview rounds.

Round 1 - HR

(1 Question)

Q1. Self Introduction

Add your answer

Round 2 - Aptitude Test

General aptitude questions

Round 3 - Technical

(1 Question)

Q1. Basic Computer knowledge questions

Add your answer

Round 4 - Behavioral

(2 Questions)

Q1. What do you know about Insurance ?

Ans.

Insurance is a financial product that provides protection against financial losses.

Insurance is a contract between an individual or organization and an insurance company, where the individual or organization pays a premium in exchange for financial protection against specified risks.
Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.
Insurance helps individuals and orga...

Answered by AI

Add your answer

Q2. What is BPO? Why do you want this job

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Face the Interview confidently

C.S.A Interview Questions & Answers

Anonymous

posted on 8 Oct 2022

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Aptitude Test

Normal test as per designations

Round 2 - HR

(4 Questions)

Q1. What is BPO & why are you want to join FSL

Ans.

BPO stands for Business Process Outsourcing. I want to join FSL because of its reputation for providing excellent customer service.

BPO involves contracting a third-party provider to handle specific business processes, such as customer service or back-office tasks.
FSL is known for its high-quality customer service and efficient handling of client needs.
Joining FSL would provide me with the opportunity to work in a reput...

Answered by AI

Add your answer

Q2. Tell me something about yourself

Ans.

I am a dedicated and hardworking individual with a passion for helping others and a strong attention to detail.

I have a background in customer service and have received multiple awards for my outstanding performance.
I am a quick learner and always eager to take on new challenges.
I am fluent in three languages - English, Spanish, and French.

Answered by AI

Add your answer

Q3. Family background relatedquestions

Add your answer

Q4. What is your qualification

Ans.

I have a Bachelor's degree in Computer Science and 5 years of experience in software development.

Bachelor's degree in Computer Science
5 years of experience in software development

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills

C.S.A Interview Questions & Answers

Anonymous

posted on 6 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. Self about yourself and family background

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Translate English to Hindi and system knowledge with typing speed minimum 20% with 90 accuracy.
Then aptitude test and join company.

Top trending discussions

View All

Career Growth

a quality analyst

Looking for at least 7 lakhs per annum

Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.

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Interview questions from similar companies

C.S.A Interview Questions & Answers

Teleperformance

Anonymous

posted on 29 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. Why should we hire u

Add your answer

Q2. Sell me this pen

Ans.

This pen is a must-have for anyone who values quality and style.

This pen is made with high-quality materials that ensure a smooth writing experience.
Its sleek design and elegant finish make it a stylish accessory for any occasion.
The pen's ink is long-lasting and won't smudge or smear, ensuring your writing stays neat and tidy.
It's perfect for professionals, students, or anyone who wants to make a statement with their ...

Answered by AI

Add your answer

Q3. Ask about qualifications

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say truth

C.S.A Interview Questions & Answers

Teleperformance

Anonymous

posted on 7 Dec 2022

I applied via Walk-in and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Aptitude Test

Normal interview don't very just introduction

Round 3 - HR

(3 Questions)

Q1. About yourself you should prepare

Add your answer

Q2. Tell me about your delay routine

Add your answer

Q3. What are you doing on yor delay routine

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple interview do not work there if you are fresher then you can wok

C.S.A Interview Questions & Answers

Teleperformance

Anonymous

posted on 23 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Give me your introduction .

Add your answer

Q2. General awareness questions on hot topic.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Must be good communication skills.
2. Always be confident
3. Don't try to ignore the question.

C.S.A Interview Questions & Answers

Teleperformance

Anonymous

posted on 18 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. Introduction of candidates and the basis detail

Add your answer

Q2. Why should we hire you

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was simple maths and English grammar with some logical reasoning questions

C.S.A Interview Questions & Answers

Teleperformance

sanjib dasgupta

posted on 29 May 2022

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Coding Test

It's a good

Round 3 - One-on-one

(1 Question)

Q1. Self introduction, why last company leave

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good. Salary good..any shifts ... Transparent wall team manager it's good

C.S.A Interview Questions & Answers

Teleperformance

Anonymous

posted on 9 Nov 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - One-on-one

(2 Questions)

Q1. About your self? translation

Add your answer

Q2. Translation English to hindi

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence your self.and be prepared for your job opportunity.thank you

C.S.A Interview Questions & Answers

Teleperformance

Amrita Chakraborty

posted on 20 Dec 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

View all tips

Round 2 - HR

(1 Question)

Q1. Self introduction

Add your answer

Round 3 - Behavioral

(1 Question)

Q1. Self introduction & discussion about previous work experience.

Add your answer

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions C.S.A interview for experienced candidates?

Firstsource Solutions interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process for experienced candidates are HR, Aptitude Test and Behavioral.

How to prepare for Firstsource Solutions C.S.A interview for experienced candidates?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Experience, csa and Email Support.

What are the top questions asked in Firstsource Solutions C.S.A interview for experienced candidates?

Some of the top questions asked at the Firstsource Solutions C.S.A interview for experienced candidates -

What do you know about Insuranc...read more
Technically how we can make one process moving forward to automati...read more
Amcat test,versant test.all onli...read more

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Firstsource Solutions C.S.A Salary

based on 254 salaries

₹0.7 L/yr - ₹4.5 L/yr

At par with the average C.S.A Salary in India

View more details

Firstsource Solutions Salaries in India

Senior Analyst 2.2k salaries	₹2 L/yr - ₹7.5 L/yr
Analyst 1.7k salaries	₹1.9 L/yr - ₹6 L/yr
Customer Service Associate 1.1k salaries	₹0.9 L/yr - ₹5 L/yr
Associate 1.1k salaries	₹1.5 L/yr - ₹5.2 L/yr
Senior Associate 982 salaries	₹1 L/yr - ₹7.7 L/yr