Etech Global Services Interview Questions and Answers for Freshers

Round: Test
Experience: When I entered the office, there were several other candidates there who intended to apply for the post of chat representative. We were asked to wait for the HR personnel in the waiting room. We were given one page each with a topic to write on it. I received the topic 'mobile and computer technology'. The main aim is to check your language skill and some knowledge. Even if you get a topic on which you have very less knowledge, then there is no harm in writing the little that you know. But make sure to write in proper English. 

After the short essay, I was called by the HR personnel and given a typing test and a grammar test. The typing test was quite fine as I managed to get 21 wpm, also the grammar test was good too. In the grammar section, Basic English questions were asked and were concentrated mainly on use of articles, parts of speech, sentence construction etc. The results were declared then and there as the test was conducted online. Then we were given a booklet with much harder question in English, basic communications and some questions like how would you answer to a customer's query. These questions were more or less simple customer agent chats and is focussed mainly on whether you are able to understand the customer's query and how will you respond to it.

After the test we were told that we have cleared the first round and were given date to come back for the interviews.

Round: HR Interview
Experience: I was summoned to come to the cabin. First and foremost I wished them and introduced myself. There were questions related to my background, educational background and family background. They were concentrating mainly on my sentence formation and accent. Even though it is a chat based program, they were interested in the vocal aspect because as they put it, 'You write what you speak' which is quite true as whenever we write something it is merely the hand responding to the words in our minds. 

There was however a problem as they were adamant about me signing a one year contract which I politely refused. They asked questions on why I was reluctant to sign the contract and would I leave the organization quite soon as in some cases students join for a few months and quit which turns out to be quite a loss to the organisation as they provide training and other facilities. I gave the proper reason and finally they agreed to it. One more question that they were particularly interested was that I had a technical background why was I opting for a career in BPO industry and were sceptical whether I would leave the job as there are better and fulfilling opportunities for an engineering graduate. I frankly told them that my academics were not good and I couldn't get a job in the campus placement. It is very difficult to find a job if one doesn't get a job in the campus. Also I told them that I intended to take the GATE exam the next year and wanted to support myself till then. They had no problems if I could work for them for at least one year and asked some further questions to make sure that I will work for them for the period.

They however asked me to pay more attention to my grammar and typing skills but assured that they will provide the training so that I will become better at it. Finally they were convinced that I will be a good candidate and offered me the job letter.

College Name: Vjti