AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Epicenter Technologies Customer Service Officer Interview Questions and Answers for Freshers
Epicenter Technologies Customer Service Officer Interview Experiences for Freshers
1 interview found
I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about your self?
- Q2. Tell me about your last job?
- Q3. What is insurance ? What you want to achieve in your life?
- Ans.
Insurance is a contract between an individual and an insurance company to protect against financial loss.
Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.
The individual pays a premium to the insurance company in exchange for coverage.
The insurance company assumes the risk of financial loss and pays out claims when necessary.
Types of insurance include ...
- Q4. How will you hendel your work life and personal life?
- Q5. What is your salary expectations?
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Bpo Convergence
Anonymous
posted on 12 Sep 2020
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Ans.
Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.
In inbound customer service, the focus is on addressing customer queries and providing support.
In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.
To handle angry...
- Q2. Which process is best suited for your -voice or web?
- Ans.
The best process for me is voice.
Voice communication allows for immediate and direct interaction with customers.
It enables me to provide personalized assistance and address customer concerns effectively.
Voice communication also allows for better understanding of customer emotions and tone.
Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.
- Q3. Explain the difference between BPO and call centre?
- Ans.
BPO and call centre are related but have distinct differences.
BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.
Call centre specifically focuses on handling customer calls and providing support.
BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.
Call centre primarily deals with customer inquiries, complaints,...
- Q4. Explain what is a call centre ?
- Ans.
A call centre is a centralized office where customer calls are received and handled by customer service representatives.
A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.
It serves as a hub for handling customer inquiries, complaints, and providing support.
Call centre agents are trained to handle a wide range of customer issues and ...
Interview Preparation Tips
Have great communication skills.
Be polite to every customer.
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked my experience in Last Employment and difference between Customer service and customer support
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How to satisfy an angry customer on call
- Ans.
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for the inconvenience caused, even if it wasn't your fault
Offer solutions to resolve the issue, such as refunds, discounts, or replacements
Follow up with the customer to ensure their satisfaction and build trust
- Q2. Why do you want to join a customer service field
Interview Preparation Tips
- Customer Service
I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
- Q5. Amswer as per the experience.
Interview Preparation Tips
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?
Interview Preparation Tips
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.
Customer Service Executive Interview Questions & Answers
Globiva
Sushmita Kaushik
posted on 19 Feb 2022
I applied via Approached by Company and was interviewed in Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. How was your yesterday
- Q2. How was your lockdown
Interview Preparation Tips
In this process we have to resolve customer's queries and register their claims and help them.
Customer Service Executive Interview Questions & Answers
Globiva
Shubham Kumar
posted on 23 Mar 2023
Selected
I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What's the last job position u had?
- Q2. What's your salary expectations?
Interview Preparation Tips
AYUSH KUMAR
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why should we hire you?
- Ans.
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.
I am adept at building rapport with customer...
- Q2. TELL ME SOMETHING ABOUT SELF?
- Ans.
I am a dedicated and empathetic customer service executive with excellent communication skills.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am skilled in active listening and problem-solving, ensuring customer satisfaction.
I have a friendly and approachable demeanor, which helps in building rapport with customers.
I am proficient in using customer ...
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Etech Global Services
Rahul Redas
posted on 2 Sep 2024
I applied via LinkedIn and was interviewed in Aug 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Introduction and all
- Q2. Previous work experience
- Ans.
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
Worked as a Customer Service Representative at Company X for 2 years
Managed a team of 5 customer service agents at Company Y
Received positive feedback from customers for my problem-solving skills
Typing test and listening test
(2 Questions)
- Q1. Ms Excel shortcut keys
- Q2. Other troubleshooting questions
(2 Questions)
- Q1. Manager round will ask about your strengths and weakness
- Q2. Why do you want to join and all
- Ans.
I am passionate about providing excellent customer service and believe my skills align well with the role.
Passionate about helping customers and resolving their issues
Strong communication and problem-solving skills
Previous experience in customer service roles
Excited about the opportunity to work with a reputable company
Interview Preparation Tips
Epicenter Technologies Interview FAQs
Tell us how to improve this page.
Epicenter Technologies Interviews By Designations
- Epicenter Technologies Customer Service Executive Interview Questions
- Epicenter Technologies Chat and Email Support Executive Interview Questions
- Epicenter Technologies Quality Analyst Interview Questions
- Epicenter Technologies Analyst Interview Questions
- Epicenter Technologies Software Tester Interview Questions
- Epicenter Technologies Employee Relations Executive Interview Questions
- Epicenter Technologies Collections Executive Interview Questions
- Epicenter Technologies Head/VP/GM-HR Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Customer Support Associate Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Show more
Interview Questions from Similar Companies
Epicenter Technologies Customer Service Officer Reviews and Ratings
based on 1 review
Rating in categories
|
Customer Service Executive
336
salaries
|  ₹1 L/yr - ₹3.3 L/yr |
|
Customer Relation Associate
91
salaries
| ₹1.9 L/yr - ₹3.5 L/yr |
|
Customer Care Executive
70
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Associate
60
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Team Lead
49
salaries
| ₹2.7 L/yr - ₹8 L/yr |
Statestreet HCL Services
IKS Health
IntouchCX
Globiva
- Home >
- Interviews >
- Epicenter Technologies Interview Questions >
- Epicenter Technologies Customer Service Officer Interview Questions for Fresher
