Continuum Global Solutions Customer Service Associate Interview Questions and Answers

This was Chat round, In this round we have to communicate with customer and resolve their queries through chat

Q1. About Self Introduction and Basic Questions about education
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Given a topic (15min time)to complete

Q1. Asked about myself and family background
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Q2. About Education and why do you choose
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Q3. Asked about night shift ,Is it ok or not
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Q1. Write a topic with your own What is your memorable day
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Q2. Can you describe your previous experience?
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Q1. General Introduction
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Q2. Describe the room
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Q3. What you know about customer support
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Q1. Introduction about yourself and your education
Ans. 
I am a recent graduate with a Bachelor's degree in Business Administration.
• Graduated with a Bachelor's degree in Business Administration

• Completed internships in customer service roles

• Participated in extracurricular activities related to communication and problem-solving

• Received awards for academic excellence
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Q2. Ask for night shift
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Q1. Tell me about yourself
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It was ok, easy not hard

Q1. It was ok, introduction, hobby, why should we hire you
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That really helpful i learnt a lot

Q1. Asked me to explain about myself
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Q2. Reason to join wns
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30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel

Q1. Give me your introduction ?
Ans. 
I am a Customer Service Associate with excellent communication skills and a strong focus on customer satisfaction.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using customer service software and tools

• Ability to remain calm and composed in stressful situations

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Empathetic and patient when dealing with customers

• Abl...read more
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Q2. Tell me about your family ?
Ans. 
I come from a close-knit family that values love, support, and togetherness.
• My parents have been married for over 30 years and have always been a source of inspiration for me.

• I have two siblings, an older brother and a younger sister, who I am very close to.

• We often have family gatherings and celebrate special occasions together.

• My family has taught me the importance of communication, empathy, and understanding in main
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Q3. Why you left last organization?
Ans. 
I left my last organization to pursue new opportunities and further develop my skills in customer service.
• Seeking new challenges and growth

• Opportunity for career advancement

• Desire to expand customer service skills

• Company restructuring or downsizing

• Relocation or commute issues
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Q4. Why want to join our organization ?
Ans. 
I want to join your organization because of its excellent reputation and commitment to customer satisfaction.
• Your organization has a strong track record of providing exceptional customer service.

• I have heard positive feedback from current and former employees about the supportive work environment.

• Your company values align with my own, particularly in terms of prioritizing customer satisfaction.

• I am impressed by the opp...read more
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They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent

Computer knowledge, work style/personality

Q1. Why do you want to work for us?
Ans. 
I want to work for you because of your excellent reputation and commitment to customer satisfaction.
• I am impressed by your company's positive online reviews and customer testimonials.

• I appreciate your focus on providing exceptional customer service and going above and beyond to meet customer needs.

• I am excited about the opportunity to work in a dynamic and fast-paced environment where I can utilize my strong communicat...read more
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Q2. Tell me about yourself.
Ans. 
I am a dedicated and experienced customer service associate with a strong focus on providing exceptional support to customers.
• I have worked in the customer service industry for 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have received multiple commendations for my excellent communication and problem-solving skills.

• I am fluent in English, Spanish, and Fr...read more
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