Conneqt Business Solutions Customer Care Executive Interview Questions, Process, and Tips

Q1. Where do you see yourself in 5 years?
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Q2. Why should we hire you?
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Q3. What is your family background?
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Q4. What are your salary expectations?
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Q5. Tell me about yourself.
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Q1. Tell me about self Specialisty in our city Why u do this job
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Q2. Full introduction about my self
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Q1. How much experience on Sales and collections? Ans-23Yrs
Ans. 
The candidate has 23 years of experience in sales and collections.
• The candidate has extensive experience in sales and collections.

• They have likely developed strong skills in customer care and relationship management.

• Their long tenure in the field demonstrates their expertise and reliability.

• They may have a deep understanding of sales strategies and collection techniques.

• Their experience could contribute to improving cu
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Q2. What difference sectors served to? Ans-Automobile Sales, Heavy CE sales, NBFC,PVT Finance, CE Sales, LIC, Direct Selling,CE-Finance-TATA CAPITAL,BPOs like (E-Nxt,TBSS,CONNEQT CORP) etc.
Ans. 
The customer care executive has served in various sectors including automobile sales, heavy CE sales, NBFC, private finance, LIC, direct selling, and BPOs.
• Automobile sales

• Heavy CE sales

• NBFC

• Private finance

• LIC

• Direct selling

• CE-Finance-TATA CAPITAL

• BPOs like E-Nxt, TBSS, CONNEQT CORP
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Q1. Introduce your self.
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Q2. What is your daily routine?
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Q3. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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Q4. How do you deal with an angry customer?
Ans. 
To deal with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely for any inconvenience caused

• Offer a solution or assistance to resolve the prob...read more
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Why do you want to join here?
If I select you, when will you join here?

Q1. Tell me about your self ?
Ans. 
I am a dedicated and empathetic customer care executive with excellent communication skills.
• I have 3 years of experience in handling customer queries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a strong ability to remain calm and composed in stressful situations.

• I am proficient in using customer relationship management (CRM) software.

• I have received p...read more
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Q2. 1. What is your daily routines ? 2. Why do you want to work here ? 3. What is your qualifications ? 4. You can not continue your study with work so what do you want, do you want to work here or continue yo...read more
Ans. 
I have a structured daily routine that helps me stay organized and productive.
• I start my day by reviewing my to-do list and prioritizing tasks.

• I allocate specific time slots for different activities, such as responding to emails, making phone calls, and attending meetings.

• I take short breaks throughout the day to recharge and avoid burnout.

• I end my day by reflecting on my accomplishments and preparing for the next day.

• ...read more
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Q1. Self introduction or privious work experience
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Q2. Topic in college life
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