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Concentrix Corporation
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Concentrix Corporation Quality Advisor Interview Questions and Answers
Concentrix Corporation Quality Advisor Interview Experiences
5 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 4 interview rounds.
AMCAT test - for non voice processes you need to Wright essay for given topic.
Need to clear the test by answering general knowledge question and english grammar.
(2 Questions)
- Q1. They asked me to give self introduction and previous experience related questions.
- Q2. Self introduction, explanation about previous work and some question regarding previous work and process related questions.
Interview Preparation Tips
- Should be confident
- Comunicating skill
Selected
I applied via Recruitment Consulltant and was interviewed before Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. First HR round will be there an need to clear that round for second round. In HR round they will ask some basic question.
AMCAT test would be taken. In that there would be 4 category of grammar need to clear that interview.
(1 Question)
- Q1. Need to clear AMCAT test for the manager round. The manager will ask questions regarding process.
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jan 2022. There were 4 interview rounds.
In first round there is assessment in which you have to answer some basic English grammar questions which test your skills in English language.
(1 Question)
- Q1. In easy writing you have to type 450 words easy in your own words if you'll try to copy from internet you're easy will be plagiarised and then there are chances of getting disqualify and remember there is ...
(1 Question)
- Q1. Question will be ask from your resume Why do you want this job What do choose this company What was your bad experience in life and why? Do you work under pressure?
Interview Preparation Tips
What people are saying about Concentrix Corporation
Interview Questionnaire
2 Questions
- Q1. What is Calibration ?
- Ans.
Calibration is the process of adjusting and verifying the accuracy of measuring instruments or equipment.
Calibration ensures that the measurements taken by the instrument or equipment are accurate and reliable.
It involves comparing the readings of the instrument or equipment to a known standard.
Calibration is important in industries such as manufacturing, healthcare, and aviation.
Examples of instruments that require ca...
- Q2. What are the must haves for a quality Advisor
- Ans.
A quality advisor must have strong analytical skills, attention to detail, and excellent communication abilities.
Strong analytical skills to identify areas for improvement
Attention to detail to ensure compliance with regulations and standards
Excellent communication abilities to effectively communicate with stakeholders
Knowledge of quality management systems and methodologies
Ability to lead and facilitate quality improv...
Concentrix Corporation interview questions for designations
Interview Questionnaire
1 Question
- Q1. Tell me about yourself?
Interview Preparation Tips
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your work profile, this was the only question asked to me in the HR Round.
- Ans. I worked with Concentrix for over 2 years and the process I worked for was Macy's where I used to handle international customer queries through email and chat. It was a non- voice process and whatever queries related to our products that are listed on the website or their order status or any escalation for that matter, we used to handle them and try to finish in the first interaction itself.
(2 Questions)
- Q1. Tell me something about yourself and tell me about your last trip experience about wherever you had visited.
- Q2. Asked how much comfortable can I be doing this job offered.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction and past experience
- Q2. Past experience and mock call
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 2 interview rounds.
Grammer, basic english test
(2 Questions)
- Q1. About yourself and your previous company
- Q2. Why should we hire you
- Ans.
I have extensive experience in senior advisory roles, a proven track record of success, and a strong ability to drive strategic initiatives.
Proven track record of success in senior advisory roles
Strong ability to drive strategic initiatives
Extensive experience in the field
Ability to provide valuable insights and guidance to senior leadership
Interview Preparation Tips
Customer Service Advisor Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 27 Aug 2017
I was interviewed before Aug 2016.
Interview Preparation Tips
Experience: Checked my skills with an interview
Round: Group Discussion
Experience: I had to talk about the movie i spoke for few minutes in English to check my communication skills n i was selected
Duration: 30 minutes
College Name: VET BVL POLYTECHNIC
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
(13 Questions)
- Q1. Give me your introduction please?
- Q2. What is Customer Service?
- Ans.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples of customer service include phone support, email
- Q3. How can you handle a Aggressive Customer?
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.
Remain calm and composed
Listen actively and let the customer vent their frustration
Empathize with the customer and acknowledge their feelings
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Seek help from a supervisor or manager if necessary
- Q4. Tell me about your memorable day?
- Q5. Why do you want to join BPO?
- Q6. Why should we Hire you?
- Q7. What is your hobbies?
- Q8. What is your strength?
- Q9. What is your weakness?
- Q10. Are you aware about your job role?
- Q11. What skill does a customer service should have?
- Q12. What is self confidence?
- Q13. Tell me about your last birthday?
(3 Questions)
- Q1. Who is your Idol, tell me something about him /her ?
- Q2. What is inbound and outbound?
- Ans.
Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.
Inbound customer service involves answering calls, emails, or chats from customers who need assistance.
Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.
Inbound and outbound can also refer to marketin...
- Q3. Do you any question?
Interview Preparation Tips
- current affairs
- Hot News updates
- Your Idol
2..Show enthusiasm while interact.
3..Be confident and let forget about consequences.
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Concentrix Corporation Quality Advisor Interview Process
based on 4 interviews
1 Interview rounds
- Resume Shortlist Round
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Concentrix Corporation Quality Advisor Reviews and Ratings
based on 40 reviews
Rating in categories
|
Customer Service Executive
3.7k
salaries
|  ₹0.9 L/yr - ₹7.8 L/yr |
|
Advisor
3.4k
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| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
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| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
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