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based on 25.3k Reviews

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Concentrix Corporation Lead Operator Interview Questions and Answers

Updated 3 Nov 2023

Concentrix Corporation Lead Operator Interview Experiences

2 interviews found

Lead Operator Interview Questions & Answers

user image Jitendra Pathak

posted on 3 Nov 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Essay writing for any of given topics

Round 3 - One-on-one 

(4 Questions)

  • Q1. Customer satisfaction and Dissatisfaction
  • Q2. Empathy and Sympathy
  • Q3. How to handle an irate customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Remain calm and composed, even if the customer is angry

    • Apologize for any inconvenience caused, regardless of fault

    • Offer solutions to address the customer's issue and resolve it

    • Follow up with the customer to ensure their satisfacti

  • Answered by AI
  • Q4. Most memorable memory

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Lead Operator interview:
  • Customer Service
  • Last profile

Lead Operator Interview Questions & Answers

user image Anonymous

posted on 25 Jan 2021

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Basics about exchange and active directory
  • Q2. DNS DHCP server optional
  • Q3. Networking is also optinal

Interview Preparation Tips

Interview preparation tips for other job seekers - Request you to please learn cause learning is the key to crack. As I have experienced it.

Lead Operator Interview Questions Asked at Other Companies

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Q2. How to handle man power critical situation , demand .
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Q5. How to handle an irate customer

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced operations professional with a proven track record of leading teams to success.

    • Over 5 years of experience in operations management

    • Strong leadership skills with a focus on team development

    • Implemented process improvements resulting in increased efficiency

    • Excellent communication and problem-solving abilities

  • Answered by AI
  • Q2. KIPs discussion
Round 2 - One-on-one 

(2 Questions)

  • Q1. Attrition and shrinkage explain
  • Ans. 

    Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.

    • Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

    • Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

    • Both attrition and shrinkage can have a negative impact on operational efficiency ...

  • Answered by AI
  • Q2. Problem solving questions
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced operations professional with a proven track record in leading teams to success.

    • Over 5 years of experience in operations management

    • Strong leadership skills with a focus on team development

    • Implemented process improvements resulting in increased efficiency

    • Excellent communication and problem-solving abilities

  • Answered by AI
  • Q2. Explain BPO KPIs
  • Ans. 

    BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.

    • BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

    • Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

    • These KPIs help BPO companies track and improve their operational e...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills checking and knowledge checking of BPO KPIs and TL also.
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about your self introduction
  • Ans. 

    I am a dedicated and experienced computer operator with a strong background in IT support and troubleshooting.

    • Over 5 years of experience in operating computer systems

    • Proficient in troubleshooting hardware and software issues

    • Skilled in maintaining system performance and security

    • Strong knowledge of operating systems such as Windows and Linux

  • Answered by AI
  • Q2. Why MBA and salary expected
  • Ans. 

    I pursued an MBA to enhance my business acumen and leadership skills. I am looking for a competitive salary based on my qualifications and experience.

    • MBA helps me develop a deeper understanding of business concepts and strategies

    • It equips me with leadership and management skills to excel in my role as a Computer Operator

    • I am seeking a salary that reflects my qualifications, experience, and the current market standards

  • Answered by AI
  • Q3. Strength and weekness
  • Q4. How do you pronounce
  • Ans. 

    The pronunciation of 'I want you to' varies depending on regional accents and dialects.

    • The pronunciation of 'I' can vary between 'ahy' and 'ee'.

    • The pronunciation of 'want' can vary between 'wahnt' and 'wawnt'.

    • The pronunciation of 'you' can vary between 'yoo' and 'yuh'.

    • The pronunciation of 'to' is typically 'too'.

  • Answered by AI
  • Q5. What about next 5 years
  • Ans. 

    In the next 5 years, I aim to enhance my skills in computer operations, stay updated with new technologies, and take on more responsibilities.

    • Continuously upgrade skills through training and certifications

    • Stay informed about advancements in technology and software

    • Seek opportunities for career growth and advancement within the company

    • Develop expertise in specific areas such as network security or database management

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Infosys BPM Computer Operator interview:
  • My own
Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to join this
  • Ans. 

    I am detail-oriented and enjoy working with data, making me a perfect fit for this role.

    • I have strong attention to detail, which is essential for accurate data entry.

    • I enjoy working with data and organizing information in a systematic way.

    • I am proficient in data entry software and have experience in similar roles.

    • I am excited about the opportunity to contribute to the efficiency and accuracy of your data management pro

  • Answered by AI
  • Q2. Tell me something about yourself
  • Ans. 

    I am a detail-oriented individual with strong data entry skills and a passion for accuracy.

    • Graduated with a degree in Computer Science

    • Previous experience in data entry roles

    • Proficient in Microsoft Excel and data management software

    • Strong attention to detail and accuracy

    • Ability to work efficiently under pressure

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. My self and my family members self
  • Q2. Qualification and experience calling

Interview Preparation Tips

Interview preparation tips for other job seekers - Please I am fressure
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - Very nice
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About Myself and Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Team Lead Operations Interview Questions & Answers

Foundever user image Jayeshkumar R Purohit

posted on 20 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General introduction
Round 3 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself!
  • Q2. What positive changes would you like to bring to the organization?
  • Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
  • Answered by Jayeshkumar R Purohit

Interview Preparation Tips

Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Easy and comfortable test

Round 2 - HR 

(2 Questions)

  • Q1. Self intro given
  • Q2. Nothing only self intro they asked
Round 3 - Group Discussion 

Discussion about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstsource is the good company for experience people

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Lead Operator interview?
Concentrix Corporation interview process usually has 3 rounds. The most common rounds in the Concentrix Corporation interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
What are the top questions asked in Concentrix Corporation Lead Operator interview?

Some of the top questions asked at the Concentrix Corporation Lead Operator interview -

  1. How to handle an irate custo...read more
  2. Basics about exchange and active direct...read more
  3. Customer satisfaction and Dissatisfact...read more

Tell us how to improve this page.

People are getting interviews through

based on 2 Concentrix Corporation interviews
Recruitment Consultant
50%
50% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Concentrix Corporation Lead Operator Salary
based on 975 salaries
₹2.5 L/yr - ₹9.5 L/yr
30% less than the average Lead Operator Salary in India
View more details

Concentrix Corporation Lead Operator Reviews and Ratings

based on 114 reviews

3.5/5

Rating in categories

3.3

Skill development

3.2

Work-Life balance

2.7

Salary & Benefits

4.1

Job Security

3.3

Company culture

2.7

Promotions/Appraisal

3.1

Work Satisfaction

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