Concentrix Corporation Interview Questions, Process, and Tips for Experienced

Q1. Explain briefly about your favorite TV character
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My favorite TV character is Sherlock Holmes from the TV series Sherlock.
• Sherlock Holmes is a brilliant detective known for his deductive reasoning skills

• He is portrayed as a highly intelligent and observant character

• Sherlock's character is complex and often struggles with social interactions

• The TV series Sherlock showcases his adventures solving various mysteries
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Its basically math and english

Q1. Introduction of the candidate
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Q2. Experience of the candidate
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I have over 5 years of experience in customer service, including handling escalated issues and managing a team.
• Managed a team of customer service representatives to ensure high levels of customer satisfaction

• Resolved escalated customer issues in a timely and efficient manner

• Implemented new customer service strategies to improve overall customer experience

• Trained new customer service representatives on company policies
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Q1. Client round happend
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DS,DNS,DHCP,DFS,OUTLOOK,VPN

Q1. What is DORA , what is DNS and DHCP
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DORA is a framework for measuring software delivery performance. DNS is a system that translates domain names to IP addresses. DHCP is a protocol for automatically assigning IP addresses to devices.
• DORA stands for DevOps Research and Assessment, a framework for measuring software delivery performance

• DNS stands for Domain Name System, translates domain names to IP addresses

• DHCP stands for Dynamic Host Configuration Prot...read more
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Q1. What is active directory and DC promotion
Ans. 
Active Directory is a directory service that stores information about objects on a network, while DC promotion is the process of promoting a server to a domain controller.
• Active Directory is a centralized database that stores information about network resources such as users, computers, and printers.

• It allows administrators to manage and secure resources within a network.

• DC promotion is the process of installing Active...read more
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Q1. Why you want to join Concentrix
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Q2. Why you wanted to switch a job
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Q1. Salary expectation
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Q1. Introduce yourself
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I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.
• Experience: Over 3 years in customer service roles, handling inquiries and resolving issues efficiently.

• Skills: Strong communication skills, both verbal and written, demonstrated through effective interactions with diverse customers.

• Problem-solving: Successfully resolved customer...read more
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Q1. How was your last contact manager? Brief some likes and dislikes of him.
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Q2. Why did you leave your last company? If you get the better opportunity or more hike than us then will you leave this offer too ?
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Q3. Are you good at sales? Let's sale a pen .
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Yes, I am good at sales. I can effectively sell a pen by highlighting its features and benefits.
• Highlight the pen's sleek design and comfortable grip

• Emphasize the smooth writing experience it provides

• Mention any special features like being refillable or having a built-in stylus

• Create a sense of urgency by mentioning limited stock or a special discount
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Q4. Share your KPI's.
Ans. 
My KPIs include client satisfaction, project completion rate, and revenue growth.
• Client satisfaction: measured through surveys and feedback

• Project completion rate: percentage of projects completed on time and within budget

• Revenue growth: increase in revenue compared to previous periods
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Q5. Share your memorable call with customer.
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