Concentrix Corporation Customer Support Advisor Interview Questions and Answers

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples of customer service include phone support, email

Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.

• Remain calm and composed

• Listen actively and let the customer vent their frustration

• Empathize with the customer and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or manager if necessary

Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.

• Inbound customer service involves answering calls, emails, or chats from customers who need assistance.

• Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.

• Inbound and outbound can also refer to marketin...read more

I am a dedicated and customer-oriented service advisor with excellent communication skills.

• Strong ability to understand and address customer needs

• Effective problem-solving and decision-making skills

• Proficient in using computer software and systems

• Experience in handling customer complaints and resolving issues

• Ability to work well under pressure and meet deadlines

I worked at XYZ Company as a Service Advisor.

• Worked at XYZ Company as a Service Advisor

• Assisted customers with their service needs

• Provided recommendations and estimates for repairs

• Scheduled appointments and managed service orders

Seeking better growth opportunities and a more challenging role.

• Limited growth potential in previous job

• Looking for a more challenging role

• Seeking a company with better career prospects

• Desire to expand skillset and gain new experiences

Yes, I am comfortable with this package.

• I have experience working with similar packages in the past.

• I have received training on how to use this package effectively.

• I am confident in my ability to troubleshoot any issues that may arise with this package.

• I have successfully used this package to provide excellent service to customers in the past.

I tend to be overly critical of my own work.

• I have high standards for myself and always strive for perfection.

• I often spend extra time reviewing my work to ensure it meets the highest standards.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• Example: In my previous role, I would often spend extra time double-checking customer orders to avoid any mistakes.