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Jio Customer Support Advisor Interview Questions and Answers

Updated 27 Jul 2023

Jio Customer Support Advisor Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self ....salary expectations and so on
  • Q2. Why did u leave ur current job
Round 3 - Technical 

(5 Questions)

  • Q1. Asked about my self & so and so on
  • Q2. Translate ur English toh Hindi & telugu
  • Ans. 

    I can translate English to Hindi and Telugu.

    • I am fluent in both Hindi and Telugu languages.

    • I can accurately translate English text to Hindi and Telugu.

    • I have experience translating documents and conversations in both languages.

  • Answered by AI
  • Q3. Do u have any experience
  • Q4. I told i didn't have experience at bpo ....
  • Q5. But now I have experience in bpo customer support advisor

Interview Preparation Tips

Interview preparation tips for other job seekers - Translation English to Hindi & Telugu and so on

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. How to solve customer problem
  • Ans. 

    To solve customer problems, listen actively, empathize, offer solutions, and follow up.

    • Listen actively to the customer's problem

    • Empathize with the customer's situation

    • Offer solutions that address the customer's needs

    • Follow up to ensure the problem is resolved to the customer's satisfaction

  • Answered by AI
  • Q2. How to good service to customers
  • Ans. 

    Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.

    • Listen actively to customers and understand their needs

    • Be empathetic and show genuine concern for their issues

    • Provide timely and effective solutions to their problems

    • Communicate clearly and effectively

    • Follow up to ensure customer satisfaction

    • Personalize the service to meet individual needs

    • Be courteous a

  • Answered by AI
  • Q3. What to do so that the customer likes our services more
  • Ans. 

    To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.

    • Listen actively to their concerns and empathize with their situation

    • Offer customized solutions that cater to their specific needs

    • Provide prompt and efficient service to minimize wait times

    • Follow up with customers to ensure their issues have been resolved

    • Offer incentives or rewards for loyal customers

    • Contin...

  • Answered by AI
  • Q4. Why whould the customer want to take our services
  • Q5. Solve the customer problem

Interview Preparation Tips

Topics to prepare for Bharat Sanchar Nigam Customer Care Executive interview:
  • Customer Service
  • Customer problem regarding
  • Problem solution
Interview preparation tips for other job seekers - I just want to say, mahnat karne walon ki haar nahi hoti , or unko job ki Kami nahi hoti

I applied via Walk-in and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What should i hire you for this position ?
  • Ans. I am cable to handle this position . I have know she of this position
  • Answered Anonymously
  • Q2. Why should you joined this company ?
  • Q3. Enhance to growth my carears , Better career aspects

Interview Preparation Tips

Interview preparation tips for other job seekers - Clean shave .
Proper formal dress
Carry updated Resume .
Reached 10 min before interview address ?

I appeared for an interview before Jan 2016.

Interview Preparation Tips

Round: Test
Experience: Test included questions from topics like mosfets, analog communication(DSB-SC, VSB,AM,FM etc),Antenna and radar.
Tips: Easy questions.Formula based mostly. A little bit of revision will be enough.

College Name: MNNIT Allahabad

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your final year project about?
  • Q2. What are the OSI layers and describe them briefly?
  • Ans. 

    OSI layers are a model for network communication. There are 7 layers, each with a specific function.

    • Layer 1: Physical - deals with physical connections and transmission of raw data

    • Layer 2: Data Link - manages data transfer between devices on the same network

    • Layer 3: Network - handles routing and forwarding of data between networks

    • Layer 4: Transport - ensures reliable data transfer between applications

    • Layer 5: Session -...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding your final year project as most of the interview goes on the explanation and cross questions regarding the project

Skills evaluated in this interview

I appeared for an interview in May 2019.

Interview Questionnaire 

1 Question

  • Q1. Basics questions of CCNA routing switching and collaboration.

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to prepare for basics of CCNA, if you want join in a technical team. If you have knowledge on Telepresence, UCC, DCS, voice, SDWAN, security firewall etc. then it would be great.

I applied via LinkedIn and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my strengths.
  • Q2. I wont give up at any cost. I will Learn things and make it useful for the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, true to yourself show that u r willing to take challanges.

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
  • Q2. Q. Why do you want to join our company?
  • Q3. Q. What are your strength?
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Interview Questionnaire 

2 Questions

  • Q1. SAP Application
  • Q2. How to create Ticket with help of Remedy
  • Ans. 

    To create a ticket with Remedy, follow these steps.

    • Open Remedy application

    • Click on 'Create Ticket' button

    • Fill in the required fields such as summary, description, priority, etc.

    • Click on 'Submit' button to create the ticket

    • Note down the ticket number for future reference

  • Answered by AI

Jio Interview FAQs

How many rounds are there in Jio Customer Support Advisor interview?
Jio interview process usually has 3 rounds. The most common rounds in the Jio interview process are Resume Shortlist, HR and Technical.
How to prepare for Jio Customer Support Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Complaints, Customer Satisfaction, Customer Service, Product Service and customer support.
What are the top questions asked in Jio Customer Support Advisor interview?

Some of the top questions asked at the Jio Customer Support Advisor interview -

  1. Translate ur English toh Hindi & tel...read more
  2. But now I have experience in bpo customer support advi...read more
  3. I told i didn't have experience at bpo ....read more

Tell us how to improve this page.

Jio Customer Support Advisor Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Jio Customer Support Advisor Salary
based on 6 salaries
₹1.3 L/yr - ₹2.5 L/yr
41% less than the average Customer Support Advisor Salary in India
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