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Jio Customer Support Advisor Interview Questions and Answers

Updated 27 Jul 2023

Jio Customer Support Advisor Interview Experiences

1 interview found

Customer Support Advisor Interview Questions & Answers

user image Anonymous

posted on 27 Jul 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self ....salary expectations and so on
    • View 1 more answer
  • Q2. Why did u leave ur current job
    • Add your answer
Round 3 - Technical 

(5 Questions)

  • Q1. Asked about my self & so and so on
    • Add your answer
  • Q2. Translate ur English toh Hindi & telugu
  • Ans. 

    I can translate English to Hindi and Telugu.

    • I am fluent in both Hindi and Telugu languages.

    • I can accurately translate English text to Hindi and Telugu.

    • I have experience translating documents and conversations in both languages.

    • Answered by AI
    Add your answer
  • Q3. Do u have any experience
    • Add your answer
  • Q4. I told i didn't have experience at bpo ....
    • Add your answer
  • Q5. But now I have experience in bpo customer support advisor
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Translation English to Hindi & Telugu and so on

Interview questions from similar companies

Senior Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 24 Jan 2022

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your final year project about?
    • Add your answer
  • Q2. What are the OSI layers and describe them briefly?
  • Ans. 

    OSI layers are a model for network communication. There are 7 layers, each with a specific function.

    • Layer 1: Physical - deals with physical connections and transmission of raw data

    • Layer 2: Data Link - manages data transfer between devices on the same network

    • Layer 3: Network - handles routing and forwarding of data between networks

    • Layer 4: Transport - ensures reliable data transfer between applications

    • Layer 5: Session -...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared regarding your final year project as most of the interview goes on the explanation and cross questions regarding the project

Skills evaluated in this interview

Senior Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 11 May 2021

I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions was from loader testing STB's architecture, BT remote and PSI-SI table, maximum Questions would be from your resume
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real, calm and composed you should have perfect knowledge of what you have written in your resume

Senior Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 8 Nov 2019

I appeared for an interview in May 2019.

Interview Questionnaire 

1 Question

  • Q1. Basics questions of CCNA routing switching and collaboration.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to prepare for basics of CCNA, if you want join in a technical team. If you have knowledge on Telepresence, UCC, DCS, voice, SDWAN, security firewall etc. then it would be great.

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
    • View 1 more answer
  • Q2. Q. Why do you want to join our company?
    • View 1 more answer
  • Q3. Q. What are your strength?
    • View 1 more answer
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Senior Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 5 Mar 2020

Interview Questionnaire 

2 Questions

  • Q1. SAP Application
    • Add your answer
  • Q2. How to create Ticket with help of Remedy
  • Ans. 

    To create a ticket with Remedy, follow these steps.

    • Open Remedy application

    • Click on 'Create Ticket' button

    • Fill in the required fields such as summary, description, priority, etc.

    • Click on 'Submit' button to create the ticket

    • Note down the ticket number for future reference

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 31 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

Senior Executive Interview Questions & Answers

Bharti Airtel user image V RAGHAV

posted on 18 Jan 2017

I appeared for an interview before Jan 2016.

Interview Preparation Tips

Round: Test
Experience: Test included questions from topics like mosfets, analog communication(DSB-SC, VSB,AM,FM etc),Antenna and radar.
Tips: Easy questions.Formula based mostly. A little bit of revision will be enough.

College Name: MNNIT Allahabad

Senior Executive Interview Questions & Answers

Tata Teleservices user image Anonymous

posted on 4 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How choose this job.how useful to your studies and work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well only answer to the points.tell acurate points ,give confidence you can ready to do and face any type of work

Customer Service Executive Interview Questions & Answers

Reliance Communications user image Anonymous

posted on 10 Jan 2020

I applied via Company Website and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. When you will be joined n what are the languages you are knowing
  • Ans. 

    I am fluent in English and Spanish.

    • Fluent in English and Spanish

    • Able to communicate effectively in both languages

    • Experience working with Spanish-speaking customers

    • Answered by AI
    Add your answer
  • Q2. I answered them in confidence as i aware those languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have the courage to work any where in any condition you are always Welcome to any industry.They just need a person who was flexible for BPO industries.
More about working at Jio

Jio Interview FAQs

How many rounds are there in Jio Customer Support Advisor interview?
Jio interview process usually has 3 rounds. The most common rounds in the Jio interview process are Resume Shortlist, HR and Technical.
How to prepare for Jio Customer Support Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Complaints, Customer Satisfaction, Customer Service, Product Service and customer support.
What are the top questions asked in Jio Customer Support Advisor interview?

Some of the top questions asked at the Jio Customer Support Advisor interview -

  1. Translate ur English toh Hindi & tel...read more
  2. But now I have experience in bpo customer support advi...read more
  3. I told i didn't have experience at bpo ....read more

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Jio Customer Support Advisor Salary
based on 6 salaries
₹1.3 L/yr - ₹2.5 L/yr
42% less than the average Customer Support Advisor Salary in India
View more details
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