Concentrix Corporation Customer Relations Advisor Interview Questions and Answers

Q1. Self introduction and past experience
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Q2. Past experience and mock call
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Grammer, basic english test

Q1. About yourself and your previous company
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Q2. Why should we hire you
Ans. 
I have extensive experience in senior advisory roles, a proven track record of success, and a strong ability to drive strategic initiatives.
• Proven track record of success in senior advisory roles

• Strong ability to drive strategic initiatives

• Extensive experience in the field

• Ability to provide valuable insights and guidance to senior leadership
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Q1. Give me your introduction please?
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Q2. What is Customer Service?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples of customer service include phone support, email
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Q3. How can you handle a Aggressive Customer?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.
• Remain calm and composed

• Listen actively and let the customer vent their frustration

• Empathize with the customer and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or manager if necessary
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Q4. Tell me about your memorable day?
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Q5. Why do you want to join BPO?
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Q6. Why should we Hire you?
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Q7. What is your hobbies?
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Q8. What is your strength?
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Q9. What is your weakness?
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Q10. Are you aware about your job role?
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Q11. What skill does a customer service should have?
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Q12. What is self confidence?
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Q13. Tell me about your last birthday?
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Q1. Who is your Idol, tell me something about him /her ?
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Q2. What is inbound and outbound?
Ans. 
Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.
• Inbound customer service involves answering calls, emails, or chats from customers who need assistance.

• Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.

• Inbound and outbound can also refer to marketin...read more
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Q3. Do you any question?
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Q1. Describe your self
Ans. 
I am a dedicated and customer-oriented service advisor with excellent communication skills.
• Strong ability to understand and address customer needs

• Effective problem-solving and decision-making skills

• Proficient in using computer software and systems

• Experience in handling customer complaints and resolving issues

• Ability to work well under pressure and meet deadlines
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Q2. What was your privious company
Ans. 
I worked at XYZ Company as a Service Advisor.
• Worked at XYZ Company as a Service Advisor

• Assisted customers with their service needs

• Provided recommendations and estimates for repairs

• Scheduled appointments and managed service orders
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Q3. Why did you leave your previous job
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited growth potential in previous job

• Looking for a more challenging role

• Seeking a company with better career prospects

• Desire to expand skillset and gain new experiences
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Q4. Are you comfortable with this package
Ans. 
Yes, I am comfortable with this package.
• I have experience working with similar packages in the past.

• I have received training on how to use this package effectively.

• I am confident in my ability to troubleshoot any issues that may arise with this package.

• I have successfully used this package to provide excellent service to customers in the past.
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Q5. Tell us about your weakness
Ans. 
I tend to be overly critical of my own work.
• I have high standards for myself and always strive for perfection.

• I often spend extra time reviewing my work to ensure it meets the highest standards.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• Example: In my previous role, I would often spend extra time double-checking customer orders to avoid any mistakes.
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Q1. About your prior experience and what kind of profile you're looking for
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Essay writing

Typing test

Q1. HR round for final selection
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Q2. General Questions related to profile for which you're applying.
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Q1. It was just a basic introduction
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Q1. They just asked about previous work experience and there was chat round
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