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Concentrix Corporation Customer Care Executive Interview Questions, Process, and Tips for Experienced

Updated 8 Apr 2025

Top Concentrix Corporation Customer Care Executive Interview Questions and Answers for Experienced

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Q2. What will you do if the customer is talking to you inappropriately?
  • Q3. What will you do if the customer is very rude?
View all 6 questions

Concentrix Corporation Customer Care Executive Interview Experiences for Experienced

25 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Share previous company experience
Round 2 - Aptitude Test 

It has many sessions for checking your listening, speaking and grammar

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. Describe your last trip for 2-3 minutes
  • Ans. 

    My last trip was to the beautiful city of Paris, where I explored iconic landmarks and indulged in delicious French cuisine.

    • Visited the Eiffel Tower and took a boat cruise on the Seine River

    • Tried traditional French pastries like croissants and macarons

    • Explored the Louvre Museum and saw famous artworks like the Mona Lisa

  • Answered by AI
  • Q2. Speak on color white for five minutes
  • Ans. 

    The color white symbolizes purity, cleanliness, and simplicity.

    • White is often associated with innocence and new beginnings.

    • It is commonly used in weddings to represent purity and unity.

    • White is also used in healthcare settings to convey cleanliness and sterility.

    • In design, white is often used to create a sense of space and simplicity.

    • White can also symbolize peace and tranquility.

  • Answered by AI
  • Q3. What is your favourite color and why?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with tranquility and peace

    • It symbolizes loyalty and trustworthiness

    • Examples: Blue ocean, clear blue skies

  • Answered by AI
  • Q4. How was your last weekend?
  • Ans. 

    My last weekend was relaxing and enjoyable.

    • Spent time with family and friends

    • Went for a hike in the mountains

    • Watched a movie at home

    • Tried out a new restaurant in town

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - should have good comms and creative thinking

Customer Care Executive Interview Questions Asked at Other Companies for Experienced

Q1. 1. If the customer had two queries at the same time,how did you h ... read more
Q2. Advantages and disadvantages of Online shopping
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Q3. What do you know about Call Centre?
Q4. What if cx didn't get delivered with the products and it's showin ... read more
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Q5. 3 types of languages pronunciation one in english language , the ... read more

Customer Care Executive Interview Questions & Answers

user image Vedangi Priskela

posted on 22 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - Assignment 

Online test, they have check the English grammar, spoken English, language

Customer Care Executive Interview Questions & Answers

user image Mohammad Afan Ansari

posted on 6 Feb 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What do you know about Ranchi ?
  • Ans. 

    Ranchi is the capital city of Jharkhand, known for its natural beauty and tribal culture.

    • Ranchi is the capital city of Jharkhand state in India

    • It is known for its lush greenery, waterfalls, and natural beauty

    • Ranchi is also famous for its tribal culture and traditions

    • The city is home to popular tourist attractions like Tagore Hill, Rock Garden, and Hundru Falls

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't waste your time on concentrix.

Concentrix Corporation interview questions for designations

 Customer Care

 (1)

 Customer Care Representative

 (2)

 Customer Care Associate

 (1)

 Non Voice Customer Care Executive

 (15)

 Voice Process Customer Care Executive

 (2)

 Senior Customer Care Operations Executive

 (1)

 Customer Care Executive Banking Process

 (1)

 Health Care Executive

 (2)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction, salary expectation , reason to leave previous company,

Get interview-ready with Top Concentrix Corporation Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. What is your salary expectations?
  • Q2. What do you know about concentrix
  • Ans. 

    Concentrix is a global leader in customer experience solutions, providing innovative services across various industries.

    • Founded in 1983, Concentrix has grown to serve clients in over 40 countries.

    • They specialize in customer engagement, technical support, and analytics.

    • Concentrix works with major brands like Dell, Google, and Microsoft.

    • The company emphasizes employee engagement and has received numerous awards for workp

  • Answered by AI
  • Q3. Are you comfortable working with 24by7

Interview Preparation Tips

Interview preparation tips for other job seekers - Please i requested to all job required person.You can go through consultantancy or direct walking interview and also build up your great carrier .
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. The interviewer may ask if you are confident in your ability to handle an educated customer.

Interview Preparation Tips

Interview preparation tips for other job seekers - To succeed in an interview, maintain your focus on the answers you provide and exhibit a positive work attitude.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Very easy and simple a graduate student can easily pass the assignment

Round 2 - HR 

(2 Questions)

  • Q1. Why concentrix?
  • Ans. 

    Concentrix is known for its excellent customer service reputation and career growth opportunities.

    • Concentrix has a strong reputation for providing excellent customer service

    • The company offers opportunities for career growth and development

    • Concentrix values its employees and provides a positive work environment

  • Answered by AI
  • Q2. What do you know about BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and back-office operations.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

    • BPO services can be provided onshore, nearshore, or offshore, dep...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I like the cultural and way how concentric treat their employees.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

To the point. It is at par with the current status of the industry.

Round 3 - One-on-one 

(4 Questions)

  • Q1. How do you came to know about us?
  • Q2. What is your experience in this field?
  • Q3. Tell us about your last holiday
  • Q4. Why did you left your previous organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are dedicated and flexible nothing can stop you.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction and work experience

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Care Executive interview for experienced candidates?
Concentrix Corporation interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process for experienced candidates are Resume Shortlist, One-on-one Round and HR.
How to prepare for Concentrix Corporation Customer Care Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Hindi, Communication Skills, Customer Service, Domestic BPO and English.
What are the top questions asked in Concentrix Corporation Customer Care Executive interview for experienced candidates?

Some of the top questions asked at the Concentrix Corporation Customer Care Executive interview for experienced candidates -

  1. 1. If the customer had two queries at the same time,how did you handle the 2 qu...read more
  2. What will you do if the customer is talking to you inappropriate...read more
  3. What will you do if the customer is very ru...read more
How long is the Concentrix Corporation Customer Care Executive interview process?

The duration of Concentrix Corporation Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Concentrix Corporation Customer Care Executive Interview Process for Experienced

based on 18 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
Concentrix Corporation Customer Care Executive Salary
based on 2.2k salaries
₹1 L/yr - ₹7 L/yr
16% more than the average Customer Care Executive Salary in India
View more details

Concentrix Corporation Customer Care Executive Reviews and Ratings

based on 819 reviews

3.9/5

Rating in categories

3.6

Skill development

3.7

Work-life balance

3.4

Salary

4.1

Job security

3.8

Company culture

3.2

Promotions

3.6

Work satisfaction

Explore 819 Reviews and Ratings
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