Concentrix Corporation Customer Associate Interview Questions and Answers for Freshers

Q1. Tell me about your self?
Ans. 
I am a dedicated and customer-focused individual with strong communication skills and a passion for providing excellent service.
• Strong communication skills

• Customer-focused

• Passionate about providing excellent service
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Q2. What is your weakness and strength?
Ans. 
My weakness is being too detail-oriented, but my strength is my ability to empathize with customers and provide excellent service.
• Weakness: Being too detail-oriented, I sometimes spend too much time on small tasks and may lose sight of the bigger picture.

• Strength: I have a strong ability to empathize with customers, understand their needs, and provide personalized solutions.

• Example for weakness: While working as a cust...read more
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Q1. For 5 min speak about your place in regional language
Ans. 
I am from a small town in South India called Kumbakonam, known for its temples and filter coffee.
• Kumbakonam is located in the Thanjavur district of Tamil Nadu.

• It is famous for its numerous temples, including the Kumbeshwarar Temple and the Sarangapani Temple.

• The town is also known for its delicious filter coffee, which is a must-try for anyone visiting.

• Kumbakonam is surrounded by lush green paddy fields and is a hub fo...read more
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Q1. Self introduction,speaking skills
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Q1. Walk me through your resume
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Q2. Why should we hire you?
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Q3. What can you bring to the company?
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Q4. What is your weaknesses?
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Q5. What are your great strengths?
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Q6. Are you flexible with shifts?
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Q1. Where do you see your self in the next 5 years ?
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
• I have worked in the customer service industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer relationship managemen...read more
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• I have worked in the customer service industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using CRM software and have excell...read more
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Q2. Tell me about last movie you have seen?
Ans. 
The last movie I watched was a romantic comedy called 'Crazy Rich Asians'.
• Title: Crazy Rich Asians

• Genre: Romantic Comedy

• Director: Jon M. Chu

• Main Cast: Constance Wu, Henry Golding, Michelle Yeoh

• Plot: The movie follows the story of a young woman who accompanies her boyfriend to Singapore and discovers that he comes from an extremely wealthy family.

• Themes: Love, family, culture, social class

• Release Year: 2018
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Q3. Whose your role model and talk about them?
Ans. 
My role model is Oprah Winfrey, a media mogul and philanthropist.
• Oprah Winfrey is an inspiration to me because of her success in the media industry.

• She started from humble beginnings and overcame many obstacles to become one of the most influential women in the world.

• Oprah's dedication to her craft and her ability to connect with people on a personal level is something I admire.

• She has used her platform to promote impo...read more
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Q4. Why you want to join bpo?
Ans. 
I want to join BPO because I enjoy interacting with people and providing excellent customer service.
• I have a passion for helping others and enjoy resolving customer issues.

• I have strong communication and problem-solving skills.

• I am a patient and empathetic individual, which are essential qualities for a customer care executive.

• I have previous experience in a customer service role and have received positive feedback fro...read more
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Q5. How many are you planning to work here and why?
Ans. 
I am planning to work here for the long term because of the company's reputation, growth opportunities, and alignment with my career goals.
• I am impressed by the company's reputation in the industry and its commitment to customer satisfaction.

• I see great potential for growth and advancement within the company, which aligns with my long-term career goals.

• The company's values and culture resonate with me, and I believe I ...read more
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
• I have worked in the customer service industry for over 5 years.

• I have a proven track record of resolving customer issues and ensuring customer satisfaction.

• I am skilled in handling customer inquiries, complaints, and providing accurate information.

• I have excellent communication and interpersonal sk...read more
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Q2. Tell me about your native?
Ans. 
I am from a small town in the countryside known for its scenic beauty and close-knit community.
• I grew up in a town called Greenfield, surrounded by lush green fields and rolling hills.

• The town has a population of around 5,000 people and is known for its peaceful and serene environment.

• The community in Greenfield is very close-knit, and everyone knows each other.

• There are several local festivals and events that bring th...read more
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Q3. What is your career goal?
Ans. 
To become a Customer Care Manager and lead a team of dedicated professionals.
• To advance my career in customer care and take on a leadership role

• To enhance my skills in managing customer relationships and resolving issues

• To contribute to the success of the organization by providing excellent customer service

• To continuously learn and adapt to new technologies and customer care strategies

• To build a strong team and create ...read more
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Q4. Why engineering to bpo?
Ans. 
Engineering provided me with problem-solving skills and BPO offers a platform to apply them in a customer-centric environment.
• Engineering taught me to analyze problems and find solutions.

• BPO provides an opportunity to use these skills to help customers with their issues.

• I am excited to work in a dynamic and fast-paced industry like BPO.

• I believe my engineering background will help me excel in this role by providing a u
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Q5. What is processor? Name some os? Latest processor in the market? Specifications of your mobile phone?
Ans. 
A processor is a central processing unit that executes instructions of a computer program. Some popular OS are Windows, macOS, and Linux.
• Processor is the brain of a computer that performs arithmetic and logical operations.

• Windows, macOS, and Linux are some popular operating systems.

• The latest processor in the market is Intel Core i9-11900K.

• My mobile phone has a Qualcomm Snapdragon 888 processor with 8GB RAM and 128GB s
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Q6. What are the languages you can speak?
Ans. 
I can speak English, Spanish, and French fluently.
• Fluent in English, Spanish, and French

• Can communicate effectively in all three languages

• Experience in customer service in all three languages

• Able to understand and respond to customer inquiries in their preferred language
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Q1. Self introduction about working experience
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Q1. Tell me about yourself
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Q2. Explain breifly about anyone topic
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Nothing big

Q1. Simple no more difficult
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Q1. Simple no question just generally
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