Concentrix Corporation Assistant Manager Operations Interview Questions and Answers for Experienced

Q1. A HR discussion which involves your brief explanation of past job, roles and responsibility. Also your reason for leaving etc. These are obvious interview situations. They also ask you the kind of tools yo...read more
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Q2. What made you think to change your job after X years of time with your current employer?
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Q3. What do you consider is the best thing about your role? How do you think it adds value to the work you are doing?
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Q1. They would ask you regarding your previous work role, company culture, things you did, teams management and scenarios to handle.
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Q1. Now comes the final part wherein they ask about the process related deep dives. Such as KPIs, driving the performance, data delivery to the client, security and privacy related situation, team dispute hand...read more
Ans. You have a female team-mate whome you are meeting with for some feedback and she starts crying. What would you do in that situation?
Answered by Abhishek Singh
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Q2. Your KPIs are going down and you have a client call. You know your team has messed up the performance but you can't be negative with the clients. What are the options to showcase your best?
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Q1. Can you provide an overview of yourself and your overall professional experience?
Ans. 
Experienced operations professional with a strong track record in managing teams and improving processes.
• Over 8 years of experience in operations management

• Led a team of 20 employees to increase efficiency by 15%

• Implemented new software system resulting in 20% reduction in errors

• Strong background in project management and process improvement
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Q2. What are your reasons for wanting to become an Assistant Manager in a BPO?
Ans. 
I am passionate about leading teams, improving processes, and achieving operational excellence in a fast-paced BPO environment.
• Desire to lead and mentor a team of individuals

• Passion for improving operational processes and efficiency

• Excitement for the fast-paced and dynamic nature of the BPO industry
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Q1. Can you describe your overall experience?
Ans. 
I have over 5 years of experience in operations management, with a focus on improving efficiency and productivity.
• Managed a team of 20+ employees to ensure smooth operations

• Implemented new processes to streamline workflow and reduce costs

• Collaborated with cross-functional teams to achieve operational goals

• Utilized data analysis to identify areas for improvement and drive decision-making

• Led successful projects to increa
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Q2. How do you manage a team where groups have been formed and they often engage in unplanned discussions?
Ans. 
I address the issue by setting clear expectations, establishing boundaries, and redirecting the focus back to work-related topics.
• Set clear expectations with the team regarding the purpose and goals of meetings.

• Establish boundaries by setting time limits for discussions and redirecting off-topic conversations.

• Encourage team members to stay focused on work-related topics and remind them of the importance of time managem...read more
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Q3. You are a assistant manager and 3 people wants to leave the organisation. 1. Want to relocate to another country 2. Has medical issues 3. Got a better salary in another organisation How will you save att...read more
Ans. 
To save attrition, I would focus on addressing the individual needs and concerns of each employee.
• Offer flexible work arrangements for the employee who wants to relocate

• Provide support and accommodations for the employee with medical issues

• Conduct an exit interview with the employee leaving for a better salary to understand their reasons and see if a counteroffer can be made
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Q4. How would you address the situation where you have a planned meeting in five minutes to evaluate data for a presentation, but a team member approaches you with an urgent harassment issue that requires imme...read more
Ans. 
Prioritize urgent harassment issue over planned meeting, reschedule meeting if necessary.
• Immediately address the urgent harassment issue with the team member to ensure their safety and well-being.

• Delegate the data evaluation task to another team member if possible, or reschedule the meeting for a later time.

• Ensure that the team member feels supported and take appropriate actions to address the harassment issue promptly...read more
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Test is all about general knowledge and grammar

Q1. Be prepared with KRA and KPI of role
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