BPO+ Costumer Service Interview Questions and Answers

It was quite good and easy

A little bit lengthy but overall okay

Q1. Introduce yourself self
Ans. Why you want to join us
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Q2. What are your experience
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1. **Quantitative Aptitude:**
- Arithmetic (percentages, ratios, averages)
- Algebra (equations, inequalities)
- Geometry (shapes, area, volume)
- Data Interpretation (graphs, charts, tables)

2. **Logical Reasoning:**
- Pattern recognition
- Sequence and series
- Syllogisms
- Puzzles and arrangements

3. **Verbal Ability:**
- Reading comprehension
- Sentence correction
- Synonyms and antonyms
- Para jumbles

4. **Technical Skills (if applicable):**
- Specific to the job role (e.g., programming, finance, engineering principles)

#### Format
- **Question Type:** Multiple-choice questions (MCQs)
- **Sections:** Often divided into separate timed sections for each topic area

#### Scoring
- **Negative Marking:** Some tests may include negative marking for incorrect answers.
- **Adaptive Testing:** Some tests adjust the difficulty level based on the test-taker's performance.

#### Administration
- **Mode:** Online or paper-based
- **Proctoring:** May be invigilated live or through automated proctoring tools

#### Preparation Tips
- **Practice Tests:** Take practice tests to familiarize yourself with the format and question types.
- **Time Management:** Practice managing your time effectively during the test.
- **Review Fundamentals:** Brush up on basic math, logical reasoning, and grammar skills.

#### Customer Support
- **Availability:** Most testing companies provide customer support for technical issues and inquiries.
- **Contact Methods:** Support can typically be reached via email, phone, or live chat.
- **FAQ and Help Center:** Many providers offer an online FAQ and help center for common questions and troubleshooting.

By understanding these details, you can better prepare for an aptitude test and improve your chances of success.

It was simple English test

Q1. You have SDE background why you want to apply for this job?
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Q2. Sell me a watch
Ans. 
Our watch is a stylish and reliable accessory that complements any outfit.
• Our watch features a sleek design that is perfect for both casual and formal occasions.

• It is made with high-quality materials to ensure durability and longevity.

• The watch is water-resistant, making it suitable for everyday wear.

• With its accurate timekeeping and easy-to-read display, our watch is a practical and fashionable choice.

• Available in a v...read more
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Q3. Are you ok with rotational shifts
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Q4. Do you have any other plan for next 3-4months
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Q5. Tell me why u r a good match for this job
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Q1. Why you want this job..?
Ans. 
I am passionate about helping people and providing excellent customer service.
• I enjoy problem-solving and finding solutions to customer issues.

• I have strong communication skills and enjoy interacting with people.

• I am detail-oriented and strive to provide the best possible support to customers.

• I am motivated by the opportunity to make a positive impact on customers' experiences.
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Q2. Have much time for this work..?
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Q1. Managerial Question
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Aptitude test take by the hr

Q1. Technical questions form hr
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Q2. Why should we hire you Introduction
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Q3. What do you known about teleperfomance
Ans. 
Teleperformance is a global leader in customer experience management.
• Teleperformance is a multinational company specializing in customer service outsourcing.

• They provide services such as customer care, technical support, and sales.

• Teleperformance operates in over 80 countries and has a large workforce of customer service professionals.

• The company is known for its focus on delivering high-quality customer experiences.

• Te...read more
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Q4. How do you handle coustomer
Ans. 
I handle customers with patience, empathy, and a focus on resolving their issues efficiently.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's needs

• Follow up to ensure the customer's satisfaction

• Maintain a positive attitude and professional demeanor throughout the interaction
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Q1. Why should we hire you
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The final round is very easy

It was quite good and easy

A little bit lengthy but overall okay

Q1. Introduce yourself self
Ans. Why you want to join us
Answered Anonymously
Add your answer
Q2. What are your experience
Add your answer

Q1. Self introduction Family background About the company.
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Q2. Education details Accomodation convience.
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