BPO+ Calling Agent Interview Questions and Answers

Q1. Just basic knowledge and fluency
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Speaking tests and some English test in which they don’t even tell about pass or fail

Q1. It was just for taken for showing seekers that they are testing
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Q1. Tell me about yourself then role and responsibilities
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Q2. What makes you switch from an existing company to our company?
Ans. 
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
• Seeking new challenges and growth opportunities

• Attracted to company's strong reputation

• Interested in positive work culture

• Possibility of career advancement

• Better salary or benefits package
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Q3. Tell me about your previous company experience?
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Q1. Can spell your full name, place, contact number and address?
Ans. 
Yes, I can spell my full name, place, contact number, and address.
• Full Name: John Doe

• Place: New York City

• Contact Number: 555-555-5555

• Address: 123 Main Street, Apt 1A, New York, NY 10001
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Q2. Tell which one you like either college life or working life?
Ans. 
I prefer working life over college life due to the sense of accomplishment and independence it provides.
• Working life offers financial stability and independence

• College life can be stressful with exams and assignments

• In working life, you can see the direct impact of your efforts on your career growth

• Working life allows for more freedom to make decisions and take ownership of projects
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Q3. Tell about feminizam?
Ans. 
Feminism is a social and political movement advocating for equal rights and opportunities for women.
• Feminism aims to challenge and dismantle gender-based discrimination and inequality.

• It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.

• Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...read more
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Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
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Calculation regarding percentage

One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important

Q1. Self introduction years of experience
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Q2. Basic HR questions
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Q1. AR caller questions scenario questions about previous company
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Q2. Treatment Not auth duplicate
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Aptitude test concept and text papers on many pages topics and such as average numbers paternership distance and percentage

Q1. Carefully read the description and understand every point as well as how your own skills fulfill all the reaquirements
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Q2. What is job role as a content reviewers will be responsible for analysing profiles videos and test based investigation resolution issues
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Q3. Hr interviewer spelling and pronounciation own prepared and reliable interviewer wants to know you are well rounded person
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Q4. Show confidence in your self and your abilities key words to use profit and gain challenge and responsibilities developing new skills team players
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Q5. I have acquried relavant skills and experiance which bring to the organisation work to my full potential so what i can contrubute to words the growth your company
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Q6. I assure you that i will relavant work to my relavant technolagies to words growth and contrubte welfare your company
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Q7. Especially good care of your self strres your self working under pressure blocks your creativity and ability
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Q1. Tell about yourself and hobbies
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Q1. Typing test with reading
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Q1. One on one with the manager
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Q1. Tell me about yourself?
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Q2. What’s your favourite place in Chennai and why ?
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Q1. Explain about Hyderabad(mostly asked present place people who lived)
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Q2. Introduce yourself?
Ans. 
I am a highly motivated and experienced A.r caller with a strong background in customer service and communication skills.
• Experienced in handling inbound and outbound calls

• Skilled in resolving customer queries and issues

• Proficient in using CRM software to update customer information
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Q1. Explain about schooling life ?
Ans. 
Schooling life was a formative period filled with learning, friendships, and personal growth.
• Attending classes and learning new subjects

• Making friends and forming relationships

• Participating in extracurricular activities like sports or clubs

• Dealing with challenges like exams and peer pressure

• Developing skills and interests that shape future career paths
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Q2. Explain about your dream?
Ans. 
My dream is to travel the world and experience different cultures.
• Traveling to countries in Asia, Europe, Africa, and South America

• Learning new languages and trying different cuisines

• Immersing myself in local traditions and customs

• Exploring historical landmarks and natural wonders

• Meeting people from diverse backgrounds and making lifelong memories
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Q3. Reason for choosing this particular domain?
Ans. 
I chose this domain because of my passion for helping people and my interest in the healthcare industry.
• Passion for helping others

• Interest in healthcare industry

• Opportunity to make a positive impact

• Desire to learn and grow in this field
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Q1. Payment posting and CBR Process, Denial codes.
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Q2. Role of Quality Analyst
Ans. 
Quality Analyst ensures products meet standards by testing, analyzing, and identifying defects.
• Conducting tests to identify defects in products

• Analyzing test results and providing feedback to developers

• Creating and implementing quality assurance processes

• Collaborating with cross-functional teams to improve product quality

• Documenting and reporting issues for resolution
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Q1. Skills and Strength Ms Excel and preparing quality reports weekly and monthly.
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Q1. Salary Package 6.5
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