Tele Calling Officer

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Tele Calling Officer Interview Questions and Answers

Updated 29 Jan 2025

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Q1. How bank earn profit and how it performs core functions

Ans.

Banks earn profit through interest on loans, fees, and investments. They perform core functions like accepting deposits, providing loans, and facilitating payments.

  • Banks earn profit through interest on loans and investments

  • They also earn fees for services like account maintenance and transactions

  • Core functions include accepting deposits from customers

  • Providing loans to individuals and businesses

  • Facilitating payments and transfers through various channels

Q2. How do you reverse a string ?

Ans.

To reverse a string, you can iterate through the characters of the string and build a new string in reverse order.

  • Iterate through the characters of the string from end to start

  • Append each character to a new string in reverse order

  • Return the reversed string

Q3. What's your qualificatio

Ans.

I have a Bachelor's degree in Business Administration and 2 years of experience in tele calling.

  • Bachelor's degree in Business Administration

  • 2 years of experience in tele calling

  • Proficient in communication skills

  • Ability to handle customer queries and complaints

  • Experience in using CRM software

Q4. What do you know by NBFC

Ans.

NBFC stands for Non-Banking Financial Company, which are financial institutions that provide banking services without meeting the legal definition of a bank.

  • NBFCs cannot accept demand deposits like banks

  • They provide credit facilities, loans, and investments

  • They are regulated by the Reserve Bank of India (RBI)

  • Examples of NBFCs include Bajaj Finance, Muthoot Finance, and L&T Finance

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Q5. What is the insurance??

Ans.

Insurance is a financial protection plan that provides coverage for unexpected events or expenses.

  • Insurance is a contract between an individual or organization and an insurance company.

  • The individual or organization pays a premium in exchange for financial protection against specified risks.

  • Types of insurance include health, life, auto, home, and travel insurance.

  • Insurance helps mitigate financial losses and provides peace of mind in case of emergencies or accidents.

Q6. What is a work?

Ans.

Work is an activity that involves effort and produces a result.

  • Work is any activity that requires physical or mental effort.

  • It can be paid or unpaid, and can be done individually or in a group.

  • The result of work can be tangible, such as a product or service, or intangible, such as knowledge or skills.

  • Examples of work include cooking, cleaning, writing, teaching, and customer service.

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Q7. What is selling?

Ans.

Selling is the process of persuading a potential customer to buy a product or service by highlighting its benefits and value.

  • Identifying customer needs and preferences

  • Presenting product or service features and benefits

  • Handling objections and concerns

  • Closing the sale by asking for the purchase

  • Building relationships for repeat business

  • Examples: pitching a new software solution to a business, convincing a customer to upgrade their phone plan

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