Bpo Convergence Quality Auditor Interview Questions and Answers

Q1. They aske me about my experience and why I want to move to quality department?
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Q2. How to handle the audits of 40 people?
Ans. 
Assign audits based on expertise, use audit management tools, provide training and support, monitor progress.
• Assign audits based on expertise to ensure efficiency and accuracy.

• Utilize audit management tools to streamline the process and track progress.

• Provide training and support to ensure all team members are equipped to handle audits effectively.

• Monitor progress regularly to identify any issues and make necessary adj...read more
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Q3. Why should I tell you my trade secret (melody Khao khud jan jaao)!!!
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Q4. Melody Khao khud jaan jaao
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Q1. It's all about salary and negotiation
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Q1. Be confident and proacy
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Q2. Tell me something about yourself
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Q1. Personal Introduction
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Q2. Last Job Role And Responsibilitys
Ans. 
Quality Analyst at XYZ Company
• Conducted quality assurance tests on software applications

• Identified and reported bugs and issues to development team

• Collaborated with cross-functional teams to ensure quality standards were met
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Q1. What is BQ ?
Ans. 
BQ stands for Batch Quality, which refers to the quality of a batch of products or services produced at a specific time.
• BQ is used to assess the overall quality of a group of products or services produced together.

• It helps in identifying any issues or defects in the batch that need to be addressed.

• BQ can be measured using various quality metrics and indicators.

• For example, in manufacturing, BQ can be determined by insp...read more
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Q2. What is 7Qc tools ?
Ans. 
7QC tools are a set of quality control tools used for process improvement and problem-solving in quality management.
• Check sheets: Used to collect and analyze data in a systematic way.

• Pareto chart: Helps identify the most significant factors contributing to a problem.

• Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

• Histogram: Represents data distribution visually to...read more
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Q3. Why quality is important ?
Ans. 
Quality is important to ensure customer satisfaction, meet regulatory requirements, and maintain a good reputation.
• Ensures customer satisfaction by delivering products/services that meet or exceed expectations

• Helps in meeting regulatory requirements and standards

• Maintains a good reputation for the company

• Reduces costs by minimizing defects and rework

• Increases efficiency and productivity

• Improves overall customer experie
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Q4. What is critical and non critical errors ?
Ans. 
Critical errors are severe issues that can cause system failure, while non-critical errors are less severe and do not impact system functionality.
• Critical errors can lead to system crashes or data loss

• Non-critical errors may include minor bugs or cosmetic issues

• Examples of critical errors: database corruption, server downtime

• Examples of non-critical errors: spelling mistakes, UI alignment issues
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Q5. Tell me about the Dead Air And Hold ?
Ans. 
Dead air and hold refer to periods of silence or inactivity during a call or communication process.
• Dead air is when there is complete silence on the line, often due to technical issues or lack of response from the other party.

• Hold is when one party puts the call on hold, usually to consult with someone else or look up information.

• Both dead air and hold can impact the quality of the call and should be minimized to ensur...read more
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Q6. What is wowcall ?
Ans. 
Wowcall is a telecommunications service provider offering voice over IP (VoIP) solutions for businesses and individuals.
• Wowcall provides VoIP services for making calls over the internet.

• They offer solutions for businesses looking to improve their communication systems.

• Wowcall allows users to make international calls at lower rates compared to traditional phone services.
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Q7. What are the quality parameters ?
Ans. 
Quality parameters are specific criteria used to measure the quality of a product or service.
• Accuracy - how close the results are to the true value

• Precision - how close the results are to each other

• Reliability - consistency of results over time

• Reproducibility - ability to obtain the same results under different conditions

• Efficiency - achieving the desired outcome with minimal resources
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Q8. Why do you want to join bill gosling ?
Ans. 
I want to join Bill Gosling because of their reputation for providing high-quality services and their commitment to employee growth and development.
• Reputation for high-quality services

• Commitment to employee growth and development

• Opportunities for career advancement

• Positive work culture

• Strong leadership team
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Fk off the team and simply they will show lot of attitude infront of the jobseekers

First of all company peoples are not educated

Q1. General topis they will ask
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Q2. Time wate and not useful questions they were asking
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Q1. General Questions about your qualifications and experience
Ans. Also, they will ask about expected CTC
Answered by Neha Chauhan
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Q2. They will ensure that you will be flexible with shift timings
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Q1. Questions about Sales.
Ans. Questions to check Excel knowledge like Vlookup H lookup
Answered by Neha Chauhan
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Q2. Questions about Sales KPIs
Ans. Average handling time, good communication, best customer service
Answered by Neha Chauhan
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Q3. Some scenario based questions about team work
Ans. To work as a team and support everyone whenever needed
Answered by Neha Chauhan
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Q1. Tell me about yourself.
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Q2. What are your role their ?
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Q1. Why should we hire you?
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