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Bharti Airtel Customer Service Executive Interview Questions and Answers for Experienced

Updated 4 Jan 2023

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Customer Service Executive Interview Questions

user image Ankita Zutshi

posted on 4 Jan 2023

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (3 Questions)

  • Q1. Are you comfortable with the occasional travelling?
  • Q2. How will you pacify an angry customer?
  • Q3. How will you motivate the customers to stay on the network?

Interview Preparation Tips

Interview preparation tips for other job seekers - Never say no directly . Negative answer should be given sugar coated.

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Dec 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Technical Round (3 Questions)

  • Q1. What is ospf,and how to work.
  • Q2. Defrence between BGP and ISIS protocol
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

I applied via Walk-in and was interviewed before Oct 2021.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Tell me about your self
3

HR Round (1 Question)

  • Q1. About work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

I applied via Walk-in and was interviewed before Jun 2021.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

One-on-one Round (5 Questions)

  • Q1. How to solve customer problem
  • Q2. How to good service to customers
  • Q3. What to do so that the customer likes our services more
  • Q4. Why whould the customer want to take our services
  • Q5. Solve the customer problem

Interview Preparation Tips

Topics to prepare for Bharat Sanchar Nigam Customer Care Executive interview:
  • Customer Service
  • Customer problem regarding
  • Problem solution
Interview preparation tips for other job seekers - I just want to say, mahnat karne walon ki haar nahi hoti , or unko job ki Kami nahi hoti
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Approached by Company and was interviewed in Feb 2024.

3 Interview Rounds

1

Technical Round (2 Questions)

  • Q1. Besc salf information
  • Q2. Suresh Kudari Qualification DME Experience 14 year Automation Industries machineMaintenence
2

Technical Round (1 Question)

  • Q1. Yes I am interested
3

Aptitude Test Round

1 Round Technical
2 round HR
3 Round Offer letter

I applied via Walk-in and was interviewed before Oct 2020.

3 Interview Rounds

Interview Questions

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident
Interview experience
4
 Good
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Dec 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

Technical Round (3 Questions)

  • Q1. What is ospf,and how to work.
  • Q2. Defrence between BGP and ISIS protocol
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

I applied via Walk-in and was interviewed before Jun 2021.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Tell m about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

I applied via Approached by Company and was interviewed in Nov 2021.

2 Interview Rounds

1

One-on-one Round (2 Questions)

  • Q1. Round 1 was easy related to job profile and our work experience.
  • Q2. Prépared on Résumé détails.
2

Technical Round (2 Questions)

  • Q1. About certifications which we have done in the company.
  • Q2. More technical questions, but not so hard. Read all about certifications.

Interview Preparation Tips

Topics to prepare for Tata Communications Senior Customer Service Executive interview:
  • Prepare technical background
  • Networking fundamental
  • Certification
  • Responsiveness
Interview preparation tips for other job seekers - Intermediate and easy to crack the interview after preparation.

I applied via Referral and was interviewed in Jun 2021.

3 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice for my side be strong at any time

Bharti Airtel Interview FAQs

How many rounds are there in Bharti Airtel Customer Service Executive interview for experienced candidates?
Bharti Airtel interview process for experienced candidates usually has 2 rounds. The most common rounds in the Bharti Airtel interview process for experienced candidates are Resume Shortlist and One-on-one Round.
What are the top questions asked in Bharti Airtel Customer Service Executive interview for experienced candidates?

Some of the top questions asked at the Bharti Airtel Customer Service Executive interview for experienced candidates -

  1. Firstly, I joined the group discussion and it was the first round of my intervi...read more
  2. How would you handle the custom...read more

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Bharti Airtel Customer Service Executive Salary
based on 215 salaries
₹1.1 L/yr - ₹4.6 L/yr
13% less than the average Customer Service Executive Salary in India
View more details

Bharti Airtel Customer Service Executive Reviews and Ratings

based on 60 reviews

4.3/5

Rating in categories

4.0

Skill development

3.7

Work-Life balance

3.8

Salary & Benefits

3.9

Job Security

3.8

Company culture

3.7

Promotions/Appraisal

3.8

Work Satisfaction

Explore 60 Reviews and Ratings
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