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American Express Interview Questions, Process, and Tips for Experienced

Updated 6 Jan 2025

Top American Express Interview Questions and Answers for Experienced

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American Express Interview Experiences for Experienced

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125 interviews found

Ccp Lead Interview Questions & Answers

user image Mohit Joshi

posted on 31 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Why do you want to join American Express?
  • Q3. What is your Experience and why did you leave your last job?
Round 3 - Versant 

(1 Question)

  • Q1. Online versant round to test your Communication & listening skills
Round 4 - One-on-one 

(4 Questions)

  • Q1. What did you learn about Customer Service in your previous jobs?
  • Q2. How would you deal with a difficult customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Offer a solution to their problem

    • If necessary, escalate the issue to a supervisor

  • Answered by AI
  • Q3. How did you went out of the way to help your customer?
  • Q4. How do you think working as Customer Service Executive have affected your personal life?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Calm, Be prepared and most important Confidence is the key.

Ccp Lead Interview Questions asked at other Companies

Q1. How would you deal with a difficult customer?
View answer (1)

Analyst - Risk Management II Interview Questions & Answers

user image Anonymous

posted on 4 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Go through CV
  • Q2. Previous role. The kind of work entailed. The kind of tools used
  • Q3. Projects listed on resume. In-depth questions of algorithms and techniques used. Particular concentration on Regression.
  • Q4. Questions on SQL joins and basic data manipulation using SAS/R/Python
  • Q5. Puzzles and Guesstimates.
  • Q6. About AmEx. How AmEx generates revenue. Credit scoring models. Kind of metrics used in credit scoring models.
  • Q7. Case study

Interview Preparation Tips

Interview preparation tips for other job seekers - Concentrate on basics of Descriptive Statistics, Regression, ML.

SQL joins are very important.

Revenue models for credit card companies, knowledge of credit scoring systems and about the company.

Basics data manipulation using language of your comfort. Eg. SAS, R, Python

Puzzle and Guesstimates. Consult geeksforgeeks, analytics vidhya, etc.

Go over CV very well. Have projects on your resume. Know your projects from head to toe. Data used to all kinds of techniques applied to how it can be improved. Be ready for questions like why a certain algorithm was used instead of some other one.

Lead Analyst Interview Questions & Answers

user image Anonymous

posted on 2 Jan 2022

Interview Questionnaire 

1 Question

  • Q1. What challenges one person faced while making payments
  • Ans. 

    One of the challenges faced while making payments is the risk of fraud and security breaches.

    • Fraudulent transactions

    • Stolen credit card information

    • Phishing scams

    • Identity theft

    • Lack of secure payment options

    • Technical glitches

    • Insufficient funds

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - As I am working in payment team so I have tell the challenges I have faced while making payments it can be duplicacy of payment, correct amount, payee and address .

Lead Analyst Interview Questions asked at other Companies

Q1. Do bonus shares impact capital accretion?
View answer (2)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is a credit card and what is CIBIL score?
  • Ans. 

    A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds for purchases.

    • Credit cards are a convenient form of payment that allows users to make purchases and pay for them later.

    • They provide a line of credit, which is essentially a loan from the issuing bank.

    • Cardholders can use credit cards to make purchases online, in stores, or over the phone.

    • Credit cards often come w...

  • Answered by AI
  • Q2. What is difference between charge card and credit card?
  • Ans. 

    Charge cards require full payment each month while credit cards allow for carrying a balance.

    • Charge cards require full payment each month while credit cards allow for carrying a balance.

    • Charge cards typically have higher annual fees and stricter credit requirements.

    • Credit cards offer rewards programs and cash back incentives while charge cards do not.

    • Examples of charge cards include American Express Platinum and Centur...

  • Answered by AI
  • Q3. Charge card involved a certain fees for use the credit line. Were as credit card may life time free

Interview Preparation Tips

Interview preparation tips for other job seekers - Get all the knowledge about credit card industry, credit rating systems and charge cards vs credit card difference

Top American Express Business Development Executive Interview Questions and Answers

Q1. What do you know about credit card and how it works?
View answer (3)

Business Development Executive Interview Questions asked at other Companies

Q1. scenario based: if I am a teacher in a government school and my child is getting +90% marks, then why should i buy byjus course
View answer (14)

American Express interview questions for popular designations

 Analyst

 (29)

 Business Analyst

 (15)

 Management Trainee

 (14)

 Software Engineer

 (12)

 Data Analyst

 (11)

 Software Developer

 (11)

 Business Development Executive

 (7)

 Customer Service Executive

 (7)

sr buisness analyst Interview Questions & Answers

user image Rashmi Parida

posted on 24 Oct 2021

I applied via Referral and was interviewed in Sep 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Mostly from salesforce admin basic to advance ,scenario basis

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to take too much stress just clear ur basics
I gave interview in salesforce so they asked me all basic questions to advance level question.
In second round they just asked me my experience why u quitting current job
Salary discussion.

Get interview-ready with Top American Express Interview Questions

Ccp Lead Interview Questions & Answers

user image Anonymous

posted on 21 Jun 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

Topics like why Amex was asked in the interview and be honest

Round 3 - HR 

(5 Questions)

  • Q1. Who all are there in your family
  • Q2. Need to see if you are really a fit for it or not
  • Q3. What are your hobbies
  • Q4. Are you a graduate or not
  • Q5. What was your last organization and why are you leaving it

Ccp Lead Interview Questions asked at other Companies

Q1. How would you deal with a difficult customer?
View answer (1)

Jobs at American Express

View all

I applied via Other and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. GO THROUGH CV
  • Ans. Don't share much about your personal information. Focus on What your achievements, Your work experience.
  • Answered Anonymously
  • Q2. What's Your achievements?
  • Ans.  Keep focus on what changes you made in company or what benefits company got from your work.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be focused on your achievements. Your strength . Don't share much information without asking. Be formal while speaking. Don't hesitate while answering .If you don't know anything straightforward said no.

Top American Express Business Analyst Interview Questions and Answers

Q1. What are inorganic and organic results in digital marketing
View answer (1)

Business Analyst Interview Questions asked at other Companies

Q1. You have 10 boxes of balls (each ball weighing exactly10 gm) with one box with defective balls (each one of the defective balls weigh 9 gm). You are given an electronic weighing machine and only one chance at it. How will you find out which... read more
View answer (8)

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join AmEx?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be true and focus on your professional agenda. Keep the answers short and logical.
Your first impression is the last impression so just mention those things that you can explain with examples.
Be confident.
Dont manipulate but yes try articulate.
Try to keep your expertise limited to your current profile requirement and one last thing.
Behave well with your career graph

Lead Business Analyst - Operational Excellence Interview Questions & Answers

user image Anonymous

posted on 22 Nov 2022

I applied via Naukri.com and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Mostly related to the CV and earlier work experience
  • Q2. Relate your job role to the job description
Round 3 - One-on-one 

(1 Question)

  • Q1. Same as above mentioned in the first round

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself and explain your role expertise and Job requirements in detail

Backend Officer Interview Questions & Answers

user image Gaurika Rampal

posted on 5 Feb 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

We all do our own work but what if someone needs your help after working hours, will you be able to help or neglect?

Round 3 - Group Discussion 

Come up with the new ideas while working on the old ones, explain that how you can introduce them gradually in the team and what are the benefits of doing so.

Interview Preparation Tips

Topics to prepare for American Express Backend Officer interview:
  • Brief summary of the company
  • Job profile related material
Interview preparation tips for other job seekers - Basically maintaining a brief summary of the company where you are going to work. Why are you applying and why choosing certain company? Why will that company choose you?

Backend Officer Interview Questions asked at other Companies

Q1. How much is computer knowledge?
View answer (2)

American Express Interview FAQs

How many rounds are there in American Express interview for experienced candidates?
American Express interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the American Express interview process for experienced candidates are One-on-one Round, Resume Shortlist and HR.
How to prepare for American Express interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Career Development, Finance, SQL, Agile and Customer Service.
What are the top questions asked in American Express interview for experienced candidates?

Some of the top questions asked at the American Express interview for experienced candidates -

  1. What is the difference between customer service and customer Suppor...read more
  2. What is the importance of soft skills in customer dealing busine...read more
  3. What are inorganic and organic results in digital market...read more
How long is the American Express interview process?

The duration of American Express interview process can vary, but typically it takes about less than 2 weeks to complete.

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American Express Interview Process for Experienced

based on 68 interviews

Interview experience

4.1
  
Good
View more

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American Express Reviews and Ratings

based on 3k reviews

4.2/5

Rating in categories

3.8

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4.2

Work-life balance

4.1

Salary

4.1

Job security

4.2

Company culture

3.6

Promotions

3.9

Work satisfaction

Explore 3k Reviews and Ratings
Senior Golang Developer

Bangalore Rural,

Bangalore / Bengaluru

7-10 Yrs

Not Disclosed

Account Protection Specialist

Gurgaon / Gurugram

1-5 Yrs

Not Disclosed

American Express- Financial Analyst- Gurugram

Gurgaon / Gurugram,

Delhi/Ncr

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₹ 2-25 LPA

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