American Express Senior Customer Care Professional Interview Questions and Answers

Q1. Why are you looking for a change?
Ans. 
Seeking new challenges and growth opportunities in a different organization.
• Looking for a change to expand my skill set and knowledge.

• Seeking a more challenging role that aligns with my career goals.

• Wanting to work in a different industry to gain new experiences.

• Desire to work in a company with a better work-life balance.

• Seeking better compensation and benefits.

• Wanting to work in a more supportive and collaborative tea
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Q2. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Service Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further.

• I believe that fair compensation is important for job satisfaction and motivation.
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Q3. Share details of your previous job.
Ans. 
I worked as a Customer Service Executive at XYZ Company.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service

• Achieved monthly targets for customer sati
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Q4. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
• I have a friendly and approachable demeanor, which helps me build rapport with customers.

• I am a good listener and can empathize with customers' concerns and needs.

• I am highly organized and can handle multiple tasks efficiently.

• I have a problem-solving mindset and can think quickly on my f...read more
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-pace
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Q1. All Related finance and Capital market, mutual, derivatives
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Q2. Bond type all fixed income
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Q1. Aboutbmy current role
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Q2. Questions on journal entries
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Related to finance topic

Q1. Cross checking financial knowledge
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Q1. Once you get selected for 3 rd round ,than HR will discuss regarding package & joining date and others term & conditions.
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