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American Express

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4.2

based on 3k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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American Express Senior Customer Care Professional Interview Questions and Answers

Updated 14 Dec 2022

American Express Senior Customer Care Professional Interview Experiences

2 interviews found

Senior Customer Care Professional Interview Questions & Answers

user image Anonymous

posted on 14 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. All about yourself, experience, work culture in previous organisation, KRAs
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Experience, how did handle pressure, one feedback management would give
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to loose confidence and do not try to beat around the bush, do not say something which can backfire you or give the interviewer a chance to grill you

Senior Customer Care Professional Interview Questions & Answers

user image Anonymous

posted on 4 Oct 2021

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join AmEx?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be true and focus on your professional agenda. Keep the answers short and logical.
Your first impression is the last impression so just mention those things that you can explain with examples.
Be confident.
Dont manipulate but yes try articulate.
Try to keep your expertise limited to your current profile requirement and one last thing.
Behave well with your career graph

Senior Customer Care Professional Interview Questions Asked at Other Companies

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Interview questions from similar companies

Team Lead Operations Interview Questions & Answers

JPMorgan Chase & Co. user image priya sonal

posted on 17 Oct 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About process asset based lending
    • Add your answer
  • Q2. Explain loan lifecycle
  • Ans. 

    Loan lifecycle involves the process from application to repayment of a loan.

    • Application: Borrower submits application with required documents.

    • Underwriting: Lender evaluates borrower's creditworthiness and risk.

    • Approval: Loan is approved or denied based on underwriting.

    • Funding: Lender disburses funds to borrower.

    • Repayment: Borrower makes scheduled payments until loan is fully repaid.

    • Closure: Loan is marked as closed onc

    • Answered by AI
    Add your answer

Team Lead Operations Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 3 Feb 2022

I applied via Company Website and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. About fund accounting
    • Add your answer
  • Q2. Hedge funds, NAV, GAV, Expense, Journal entry, trial balance
    • Add your answer

Interview Preparation Tips

Topics to prepare for JPMorgan Chase & Co. Team Lead Operations interview:
  • Hedge Funds
  • NAV
  • Gav
  • Journal entries
  • Trial Balance
  • Expenses
Interview preparation tips for other job seekers - Answer technical question to the point.
More about working at American Express
golden leaf award

#4 Best Large Company - 2022

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#1 Best Large Financial Services Company - 2022

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#18 Best Large Company - 2021

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American Express Interview FAQs

How many rounds are there in American Express Senior Customer Care Professional interview?
American Express interview process usually has 3 rounds. The most common rounds in the American Express interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for American Express Senior Customer Care Professional interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Customer Service, Customer Handling, customer care, customer support and After Sales Service.

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American Express Senior Customer Care Professional Interview Process

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Interview experience

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American Express Senior Customer Care Professional Salary
based on 85 salaries
₹4 L/yr - ₹11 L/yr
27% more than the average Senior Customer Care Professional Salary in India
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American Express Senior Customer Care Professional Reviews and Ratings

based on 15 reviews

3.5/5

Rating in categories

3.3

Skill development

3.6

Work-life balance

4.2

Salary

3.3

Job security

3.5

Company culture

3.2

Promotions

3.5

Work satisfaction

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