American Express Backend Officer Interview Questions and Answers

To sell a product, understand the customer's needs, highlight the benefits, and create a sense of urgency.

• Research the target audience and their pain points

• Highlight the unique features and benefits of the product

• Create a sense of urgency through limited time offers or scarcity

• Build trust and rapport with the customer

• Handle objections and provide solutions

• Close the sale and follow up for customer satisfaction

Customer handling the request refers to the process of addressing and resolving customer inquiries, complaints, and requests.

• Listening actively to the customer's concern

• Empathizing with the customer's situation

• Offering solutions or alternatives to resolve the issue

• Following up with the customer to ensure satisfaction

• Maintaining a positive and professional demeanor throughout the interaction