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American Express Ccp Lead Interview Questions and Answers

Updated 21 Jun 2023

American Express Ccp Lead Interview Experiences

2 interviews found

Ccp Lead Interview Questions & Answers

user image Mohit Joshi

posted on 31 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Why do you want to join American Express?
  • Q3. What is your Experience and why did you leave your last job?
Round 3 - Versant 

(1 Question)

  • Q1. Online versant round to test your Communication & listening skills
Round 4 - One-on-one 

(4 Questions)

  • Q1. What did you learn about Customer Service in your previous jobs?
  • Q2. How would you deal with a difficult customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Offer a solution to their problem

    • If necessary, escalate the issue to a supervisor

  • Answered by AI
  • Q3. How did you went out of the way to help your customer?
  • Q4. How do you think working as Customer Service Executive have affected your personal life?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Calm, Be prepared and most important Confidence is the key.

Ccp Lead Interview Questions & Answers

user image Anonymous

posted on 21 Jun 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Topics like why Amex was asked in the interview and be honest

Round 3 - HR 

(5 Questions)

  • Q1. Who all are there in your family
  • Q2. Need to see if you are really a fit for it or not
  • Q3. What are your hobbies
  • Q4. Are you a graduate or not
  • Q5. What was your last organization and why are you leaving it

Ccp Lead Interview Questions Asked at Other Companies

Q1. How would you deal with a difficult customer?

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(6 Questions)

  • Q1. Explain your last project and your role in this project
  • Ans. 

    Led a team in implementing a new CRM system for a large retail company

    • Managed project timeline and deliverables

    • Collaborated with stakeholders to gather requirements

    • Provided training and support to end users

    • Ensured successful implementation and user adoption

    • Improved customer data management and analytics

  • Answered by AI
  • Q2. Overall working experience with other companies
  • Ans. 

    I have over 10 years of experience working with various companies in consulting roles.

    • Managed client relationships and delivered successful projects on time and within budget

    • Led cross-functional teams to drive business growth and improve operational efficiency

    • Developed and implemented strategic plans to address client needs and achieve objectives

  • Answered by AI
  • Q3. Why choose kafka over MQ ? what challenges you faced during kafka implementation ?
  • Ans. 

    Kafka is chosen for its scalability and fault tolerance compared to MQ.

    • Kafka offers higher throughput and lower latency compared to MQ.

    • Kafka is horizontally scalable, allowing for easy expansion as data volume grows.

    • Kafka provides fault tolerance through replication of data across multiple brokers.

    • Challenges faced during Kafka implementation may include setting up proper configurations, ensuring data consistency, and m...

  • Answered by AI
  • Q4. Monolith to microservice migration journey ? what all decisions needs to be taken and how the entire migration took place.
  • Ans. 

    Monolith to microservice migration involves breaking down a large application into smaller, independent services.

    • Evaluate the current monolith architecture and identify the components that can be decoupled into microservices.

    • Define the boundaries of each microservice to ensure they are cohesive and loosely coupled.

    • Choose the right technology stack for each microservice based on its requirements and scalability needs.

    • Im...

  • Answered by AI
  • Q5. If worked for RestAPI ? what is the use of swagger ? what is the content of Swagger documentation ?
  • Ans. 

    Swagger is a tool used for documenting and testing REST APIs.

    • Swagger is used for documenting REST APIs by providing a user-friendly interface to view and interact with API endpoints.

    • It allows developers to easily understand the functionality of an API, including available endpoints, request/response formats, and authentication methods.

    • Swagger documentation typically includes information such as API endpoints, request p...

  • Answered by AI
  • Q6. Only this was asked to me , and rejected

Interview Preparation Tips

Interview preparation tips for other job seekers - Get your interview scheduled only through referals , as at least you can get what went wrong if not selected .
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Experience about the cwork
  • Q2. Tools used in the current role
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Not applicable question
  • Q2. Not applicable questions
Round 2 - HR 

(2 Questions)

  • Q1. HR round was crucial as the third round
  • Q2. HR round was crucial
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is Global traffic manager
  • Ans. 

    Global Traffic Manager is a network device that directs client requests to the most appropriate server based on factors like server availability and load.

    • Global Traffic Manager (GTM) is a type of load balancer used to manage traffic across multiple servers or data centers.

    • It helps optimize the performance and availability of applications by distributing client requests to the most suitable server.

    • GTM can perform functi...

  • Answered by AI
  • Q2. What is Local traffic manager
  • Ans. 

    Local Traffic Manager is a network device or software that manages traffic within a local network.

    • Local Traffic Manager (LTM) is a type of load balancer that distributes incoming network traffic across multiple servers to ensure optimal resource utilization.

    • It helps improve application performance, availability, and security by intelligently routing traffic based on various factors such as server health, load, and prox...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is Business continuity management
  • Ans. 

    Business continuity management is a process that helps organizations prepare for and recover from potential threats or disruptions.

    • Involves identifying potential risks and developing plans to mitigate them

    • Ensures critical functions can continue during and after a disaster

    • Includes testing and updating plans regularly to ensure effectiveness

  • Answered by AI
  • Q2. What is resiliency
  • Ans. 

    Resiliency is the ability to bounce back from challenges, setbacks, and adversity.

    • Resiliency involves adapting to change and overcoming obstacles

    • It is about maintaining a positive attitude and mindset during difficult times

    • Building resiliency involves developing coping strategies and seeking support from others

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Good with location
  • Q2. Why should we hire you

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. SQl server- DB design
Round 2 - Technical 

(1 Question)

  • Q1. Data structure questions
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Capacity Planning
  • Q2. People management
Round 2 - One-on-one 

(2 Questions)

  • Q1. Performance evaluation
  • Q2. Conflict Resolution

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confidently and brush up your communication skills
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. React machine coding question
  • Q2. JavaScript based question
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How is Memory Management done in Java?
  • Ans. 

    Memory management in Java is handled automatically by the JVM through garbage collection.

    • Java uses automatic memory management through garbage collection to allocate and deallocate memory.

    • Garbage collection in Java helps in reclaiming memory occupied by objects that are no longer in use.

    • Java provides the 'finalize()' method to perform cleanup operations before an object is garbage collected.

  • Answered by AI
  • Q2. How does Angular works?
  • Ans. 

    Angular is a front-end web application framework that allows developers to build dynamic single-page applications.

    • Angular works by extending HTML with directives and data binding to create dynamic content.

    • It uses components to encapsulate different parts of the UI and services to provide functionality across components.

    • Angular uses dependency injection to manage dependencies and facilitate testing.

    • It follows a modular ...

  • Answered by AI

Skills evaluated in this interview

American Express Interview FAQs

How many rounds are there in American Express Ccp Lead interview?
American Express interview process usually has 3-4 rounds. The most common rounds in the American Express interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in American Express Ccp Lead interview?

Some of the top questions asked at the American Express Ccp Lead interview -

  1. How would you deal with a difficult custom...read more
  2. Online versant round to test your Communication & listening ski...read more

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American Express Ccp Lead Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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American Express Ccp Lead Salary
based on 48 salaries
₹5 L/yr - ₹13 L/yr
11% more than the average Ccp Lead Salary in India
View more details

American Express Ccp Lead Reviews and Ratings

based on 13 reviews

3.9/5

Rating in categories

4.1

Skill development

3.8

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4.3

Salary

3.8

Job security

4.0

Company culture

3.7

Promotions

4.1

Work satisfaction

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