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American Express Ccp Lead Interview Questions and Answers

Updated 21 Jun 2023

American Express Ccp Lead Interview Experiences

2 interviews found

Ccp Lead Interview Questions & Answers

user image Mohit Joshi

posted on 31 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Why do you want to join American Express?
  • Q3. What is your Experience and why did you leave your last job?
Round 3 - Versant 

(1 Question)

  • Q1. Online versant round to test your Communication & listening skills
Round 4 - One-on-one 

(4 Questions)

  • Q1. What did you learn about Customer Service in your previous jobs?
  • Q2. How would you deal with a difficult customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Offer a solution to their problem

    • If necessary, escalate the issue to a supervisor

  • Answered by AI
  • Q3. How did you went out of the way to help your customer?
  • Q4. How do you think working as Customer Service Executive have affected your personal life?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Calm, Be prepared and most important Confidence is the key.

Ccp Lead Interview Questions & Answers

user image Anonymous

posted on 21 Jun 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Topics like why Amex was asked in the interview and be honest

Round 3 - HR 

(5 Questions)

  • Q1. Who all are there in your family
  • Q2. Need to see if you are really a fit for it or not
  • Q3. What are your hobbies
  • Q4. Are you a graduate or not
  • Q5. What was your last organization and why are you leaving it

Ccp Lead Interview Questions Asked at Other Companies

Q1. How would you deal with a difficult customer?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Experience about the cwork
  • Q2. Tools used in the current role
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Not applicable question
  • Q2. Not applicable questions
Round 2 - HR 

(2 Questions)

  • Q1. HR round was crucial as the third round
  • Q2. HR round was crucial
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is Global traffic manager
  • Ans. 

    Global Traffic Manager is a network device that directs client requests to the most appropriate server based on factors like server availability and load.

    • Global Traffic Manager (GTM) is a type of load balancer used to manage traffic across multiple servers or data centers.

    • It helps optimize the performance and availability of applications by distributing client requests to the most suitable server.

    • GTM can perform functi...

  • Answered by AI
  • Q2. What is Local traffic manager
  • Ans. 

    Local Traffic Manager is a network device or software that manages traffic within a local network.

    • Local Traffic Manager (LTM) is a type of load balancer that distributes incoming network traffic across multiple servers to ensure optimal resource utilization.

    • It helps improve application performance, availability, and security by intelligently routing traffic based on various factors such as server health, load, and prox...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is Business continuity management
  • Ans. 

    Business continuity management is a process that helps organizations prepare for and recover from potential threats or disruptions.

    • Involves identifying potential risks and developing plans to mitigate them

    • Ensures critical functions can continue during and after a disaster

    • Includes testing and updating plans regularly to ensure effectiveness

  • Answered by AI
  • Q2. What is resiliency
  • Ans. 

    Resiliency is the ability to bounce back from challenges, setbacks, and adversity.

    • Resiliency involves adapting to change and overcoming obstacles

    • It is about maintaining a positive attitude and mindset during difficult times

    • Building resiliency involves developing coping strategies and seeking support from others

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Good with location
  • Q2. Why should we hire you

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. SQl server- DB design
Round 2 - Technical 

(1 Question)

  • Q1. Data structure questions
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. React machine coding question
  • Q2. JavaScript based question
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How is Memory Management done in Java?
  • Ans. 

    Memory management in Java is handled automatically by the JVM through garbage collection.

    • Java uses automatic memory management through garbage collection to allocate and deallocate memory.

    • Garbage collection in Java helps in reclaiming memory occupied by objects that are no longer in use.

    • Java provides the 'finalize()' method to perform cleanup operations before an object is garbage collected.

  • Answered by AI
  • Q2. How does Angular works?
  • Ans. 

    Angular is a front-end web application framework that allows developers to build dynamic single-page applications.

    • Angular works by extending HTML with directives and data binding to create dynamic content.

    • It uses components to encapsulate different parts of the UI and services to provide functionality across components.

    • Angular uses dependency injection to manage dependencies and facilitate testing.

    • It follows a modular ...

  • Answered by AI

Skills evaluated in this interview

Project Lead Interview Questions & Answers

BNY user image Magdalene Mercy

posted on 13 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Coding test is easy. It was about 45 mins.

Round 2 - Technical 

(2 Questions)

  • Q1. Questions were from Manual testing
  • Q2. What is V model, Bug life cycle
  • Ans. 

    V model is a software development model that emphasizes testing at each stage. Bug life cycle is the process of a bug from detection to closure.

    • V model is a sequential development process where each phase is associated with a corresponding testing phase

    • It consists of Verification phases (requirements, design, and coding) and Validation phases (system testing, acceptance testing)

    • Bug life cycle includes stages like New, ...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Agile practices
  • Q2. Product questions
Round 2 - HR 

(2 Questions)

  • Q1. What is your Salary expectations
  • Q2. How many days is Notice period
  • Ans. 

    Notice period varies by company policy and can range from 15 days to 3 months.

    • Notice period duration is typically specified in the employment contract.

    • It can range from 15 days to 3 months depending on company policy.

    • Some companies may require longer notice periods for senior positions.

    • Employees are usually expected to work during the notice period or pay in lieu of notice.

    • Notice period allows time for both the employe

  • Answered by AI

American Express Interview FAQs

How many rounds are there in American Express Ccp Lead interview?
American Express interview process usually has 3-4 rounds. The most common rounds in the American Express interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in American Express Ccp Lead interview?

Some of the top questions asked at the American Express Ccp Lead interview -

  1. How would you deal with a difficult custom...read more
  2. Online versant round to test your Communication & listening ski...read more

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People are getting interviews through

based on 2 American Express interviews
Referral
50%
50% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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American Express Ccp Lead Salary
based on 44 salaries
₹3.9 L/yr - ₹11.2 L/yr
At par with the average Ccp Lead Salary in India
View more details

American Express Ccp Lead Reviews and Ratings

based on 13 reviews

3.9/5

Rating in categories

4.1

Skill development

3.8

Work-Life balance

4.3

Salary & Benefits

3.8

Job Security

4.0

Company culture

3.7

Promotions/Appraisal

4.1

Work Satisfaction

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