Amazon Customer Care Executive Interview Questions, Process, and Tips

Q1. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance
Answered by AI
Add your answer
Q2. What we need to do in costumer service
Ans. 
Customer service requires active listening, empathy, problem-solving, and timely resolution of issues.
• Listen actively to the customer's concerns and needs

• Show empathy and understanding towards the customer's situation

• Provide effective solutions to the customer's problems

• Resolve issues in a timely and efficient manner

• Maintain a positive and professional attitude throughout the interaction

• Follow up with the customer to e...read more
Answered by AI
Add your answer

Online test was conducted on aptitude