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Amazon Customer Care Executive Interview Questions, Process, and Tips
Top Amazon Customer Care Executive Interview Questions and Answers
- Q1. What is customer service, how do we deal with customer service
- Q2. can you communicate with customers of rage behaviour in very calming tone
- Q3. What is HR in India?
Amazon Customer Care Executive Interview Experiences
66 interviews found
Anonymous
I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What are your hobbies ?
- Q2. Why do you want to join BPO?
- Q3. What are your goals?
Interview Preparation Tips
- Company profile and history, Jobprofile
- about yourself
I applied via Referral and was interviewed in Sep 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What is customer service, how do we deal with customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information, resolving issues, and ensuring customer satisfaction.
Effective communication, empathy, and problem-solving skills are essential in customer service.
Examples of customer service include...
- Q2. Active listening is must
- Q3. Having good communication skills
- Q4. Be flexible
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. All grammatical question
Interview Preparation Tips
What people are saying about Amazon
I was interviewed before Feb 2021.
(2 Questions)
- Q1. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q2. What we need to do in costumer service
- Ans.
Customer service requires active listening, empathy, problem-solving, and timely resolution of issues.
Listen actively to the customer's concerns and needs
Show empathy and understanding towards the customer's situation
Provide effective solutions to the customer's problems
Resolve issues in a timely and efficient manner
Maintain a positive and professional attitude throughout the interaction
Follow up with the customer to e...
Interview Preparation Tips
Amazon interview questions for designations
I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.
Online test was conducted on aptitude
Interview Preparation Tips
Get interview-ready with Top Amazon Interview Questions
pullela aravind
I was interviewed before Sep 2016.
Interview Preparation Tips
Experience: Choosed my own topic and conveyed confidently
Tips: be prepared for any kind of the topic
Round: Test
Experience: a test on communication and verbal skills
Tips: be prepared in grammatical skills
Duration: 1 hour
Total Questions: 60
Skills: Communication And Confidence
Amazon Interview FAQs
The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Amazon Customer Care Executive Interview Process
based on 87 interviews
3 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
- HR Round
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Amazon Customer Care Executive Reviews and Ratings
based on 268 reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹0.6 L/yr - ₹6.8 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.3 L/yr - ₹6.5 L/yr |
|
Associate
2.8k
salaries
| ₹0.8 L/yr - ₹6.9 L/yr |
|
Senior Associate
2.5k
salaries
| ₹2 L/yr - ₹10.1 L/yr |
|
Program Manager
2.3k
salaries
| ₹9 L/yr - ₹36 L/yr |
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