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Amazon Customer Care Executive Interview Questions, Process, and Tips

Updated 22 Jan 2025

Top Amazon Customer Care Executive Interview Questions and Answers

View all 16 questions

Amazon Customer Care Executive Interview Experiences

65 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. My self Only My education My Skils
  • Q2. My education My Work Skils My knowledge
  • Q3. My knowledge My self
  • Q4. My knowledge My lifestyle My education My habes
Round 2 - Aptitude Test 

My behaviour
My education

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong 💪 and keep smiling
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Naukri.com

Round 1 - Aptitude Test 

Look at the series:7, 10, 8,11, 9, 12,.... What number should come next...? A10 B 11 C 14 D 7Answer.. A10

Round 2 - Group Discussion 

Non execution of GST bill might herald end of precent government Answer. Hi, in my point of view, GST implement is a good step which was taken by honourable prime minister Modi but GST implementation is not a proper way. It is not a work which can be done a day for this work government should proper planing. Thanks.

Round 3 - Cricket  

(1 Question)

  • Q1. Is T20 Cricket killing Real Cricketing Skills?
  • Ans. 

    T20 Cricket has its own unique style but it does not necessarily kill real cricketing skills.

    • T20 Cricket promotes aggressive batting and innovative shots.

    • It requires quick decision-making and adaptability.

    • Real cricketing skills like technique, patience, and temperament are still valued in longer formats.

    • T20 Cricket has also led to the emergence of new talents who excel in all formats.

    • Players like Virat Kohli and Kane W...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confidently

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Fair and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Case Study 

High Turnover Rates: Rapid changes in customer demand and seasonal variations cause frequent stockouts and excess inventory.
Complex Product Catalog: Managing a large and diverse product catalog with varying demand patterns.
Warehouse Constraints: Limited storage space and the need to optimize the layout to improve picking efficiency.

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Easy can crack easily

Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Ability to handle difficult situations with professionalism

    • Proven track record of resolving customer issues efficiently

  • Answered by AI
  • Q2. Your experiences and goals
  • Ans. 

    I have 3 years of experience in customer care and aim to enhance customer satisfaction through effective communication and problem-solving skills.

    • 3 years of experience in customer care

    • Goal to enhance customer satisfaction through effective communication

    • Goal to enhance customer satisfaction through problem-solving skills

  • Answered by AI

Amazon interview questions for designations

 Customer Care

 (1)

 Customer Care Associate

 (7)

 Customer Care Manager

 (2)

 Customer Care Officer

 (1)

 Non Voice Customer Care Executive

 (5)

 Voice Process Customer Care Executive

 (2)

 Health Care Executive

 (1)

 Customer Executive

 (2)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

Reasoning,arthametic

Round 2 - HR 

(2 Questions)

  • Q1. Introduction my self
  • Q2. Background introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - salary expectation

Get interview-ready with Top Amazon Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell us about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. What is your responsibilities regarding this job position?
  • Ans. 

    As a Customer Care Executive, my responsibilities include resolving customer inquiries, providing product information, handling complaints, and ensuring customer satisfaction.

    • Resolving customer inquiries and issues

    • Providing product information and assistance

    • Handling customer complaints and escalations

    • Ensuring customer satisfaction and retention

    • Maintaining accurate records of customer interactions

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Company Website

Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience in which field
  • Q2. Laptop configuration
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell you yourself
  • Ans. 

    Hi, I am chetna dongre. I live in kalwa. I am graduate in commerce university of Mumbai. My family members husband and my 2 kids. Thank you

  • Answered Anonymously
  • Q2. Family background
  • Q3. Total experience. Excel,words
  • Q4. Why you looking this job
  • Ans. 

    I am already working customer handling and happy to talk people. Fulfill service. That satisfaction to good.

  • Answered Anonymously
  • Q5. Why last job switch
  • Ans. 

    Last job switch because time so much.

  • Answered Anonymously
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Assignment 

Training to provide you with the skills you need to problem solve for our customers,Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

I don't know about aptitude

Round 3 - Coding Test 

I don't know coding so I want to learn coding

Round 4 - Case Study 

I am studying diploma 3rd year mechanical engineering

Round 5 - Technical 

(3 Questions)

  • Q1. I have to speak with other politely
  • Q2. Thank you for giving your valid time
  • Q3. I have do my work hard

Amazon Interview FAQs

How many rounds are there in Amazon Customer Care Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Amazon Customer Care Executive interview?

Some of the top questions asked at the Amazon Customer Care Executive interview -

  1. What is customer service, how do we deal with customer servi...read more
  2. can you communicate with customers of rage behaviour in very calming t...read more
  3. What is HR in Ind...read more
How long is the Amazon Customer Care Executive interview process?

The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Customer Care Executive Interview Process

based on 24 interviews in last 1 year

2 Interview rounds

  • HR Round 1
  • HR Round 2
View more
Amazon Customer Care Executive Salary
based on 603 salaries
₹0.8 L/yr - ₹6.2 L/yr
28% more than the average Customer Care Executive Salary in India
View more details

Amazon Customer Care Executive Reviews and Ratings

based on 262 reviews

4.4/5

Rating in categories

4.3

Skill development

4.3

Work-life balance

4.3

Salary

4.1

Job security

4.4

Company culture

3.9

Promotions

4.2

Work satisfaction

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