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Amazon Customer Care Executive Interview Questions, Process, and Tips

Updated 17 Feb 2025

Top Amazon Customer Care Executive Interview Questions and Answers

View all 17 questions

Amazon Customer Care Executive Interview Experiences

66 interviews found

I applied via Walk-in and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Self introduction
  • Q2.  About our qualifications
  • Q3.  About our conversation
  • Q4. And what kind of job did you deserve

Interview Preparation Tips

Interview preparation tips for other job seekers - I only say don't b nervous b cool ✌🏿
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at CMR Institute of Technology, Bangalore and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Just English aptitude

Round 3 - One-on-one 

(2 Questions)

  • Q1. He meet after clearing
  • Q2. Regular questions

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Gd is a type of discussion that involves people sharing ideas or activities

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Customer Service
  • Customer Handling
  • customer support
Interview preparation tips for other job seekers - Please sir I have urgent this job

I applied via Campus Placement and was interviewed in Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Maths interested

Round 3 - Group Discussion 

Devloped in company and freshers in our company hlping with our team and team codenation

Round 4 - Case Study 

Customer support team

Interview Preparation Tips

Interview preparation tips for other job seekers - Good customer support and services and good luck with our team

Amazon interview questions for designations

 Customer Care

 (1)

 Customer Care Associate

 (7)

 Customer Care Manager

 (2)

 Customer Care Officer

 (1)

 Non Voice Customer Care Executive

 (5)

 Voice Process Customer Care Executive

 (2)

 Health Care Executive

 (1)

 Customer Executive

 (2)

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

English grammar
Pronunciation

Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. Why are you looking for a change?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well give your your best

Get interview-ready with Top Amazon Interview Questions

I applied via Company Website and was interviewed in Jul 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was written test in English.
  • Ans. I gave test only. I don't remember questions.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve your English grammer and spoken English.

I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Self introduction
  • Q2. About my last job profiles

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be true

I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Am I willing to work from office or home??
Round 2 - HR 

(1 Question)

  • Q1. What I did in last week? How you spend your weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - HR are usually ask the questions which are not related to process or how can we enhance our quality

I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Do you have good communication skills of English and Hindi language
  • Ans. 

    Yes, I have good communication skills in both English and Hindi.

    • I am fluent in both languages and can communicate effectively with customers in either language.

    • I have experience working with customers who speak both English and Hindi.

    • I am able to understand and respond to customer inquiries and concerns in both languages.

    • I am confident in my ability to provide excellent customer service in both English and Hindi.

  • Answered by AI
  • Q2. Can you communicate with customers of rage behaviour in very calming tone
  • Ans. 

    Yes, I can communicate with customers of rage behaviour in a calming tone.

    • I would remain calm and composed throughout the conversation.

    • I would actively listen to the customer and acknowledge their frustration.

    • I would use a soft and soothing tone of voice to help de-escalate the situation.

    • I would offer solutions and alternatives to the customer's problem.

    • For example, if a customer is angry about a delayed delivery, I wo...

  • Answered by AI
  • Q3. Are ready to give you 100% to your work
  • Q4. Do you have any previous experience in this profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Aim high Unless of difficulties.
Try to achieve you target don't get nervous . Try to collect relevant information of the company you're going to be interviewed in.
Thank you
All the best for your interview 🧡

I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to work in Amazon

Interview Preparation Tips

Interview preparation tips for other job seekers - What's in giving interview that Prince meets and getting job in a respected company like Amazon i think good Amazon

Amazon Interview FAQs

How many rounds are there in Amazon Customer Care Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Amazon Customer Care Executive interview?

Some of the top questions asked at the Amazon Customer Care Executive interview -

  1. What is customer service, how do we deal with customer servi...read more
  2. can you communicate with customers of rage behaviour in very calming t...read more
  3. What is HR in Ind...read more
How long is the Amazon Customer Care Executive interview process?

The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Amazon Customer Care Executive Interview Process

based on 87 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round
View more
Amazon Customer Care Executive Salary
based on 600 salaries
₹0.8 L/yr - ₹6.2 L/yr
28% more than the average Customer Care Executive Salary in India
View more details

Amazon Customer Care Executive Reviews and Ratings

based on 268 reviews

4.4/5

Rating in categories

4.3

Skill development

4.3

Work-life balance

4.3

Salary

4.0

Job security

4.4

Company culture

3.9

Promotions

4.2

Work satisfaction

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