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Amazon Customer Care Executive Interview Questions, Process, and Tips
Top Amazon Customer Care Executive Interview Questions and Answers
- Q1. What is customer service, how do we deal with customer service
- Q2. can you communicate with customers of rage behaviour in very calming tone
- Q3. What is HR in India?
Amazon Customer Care Executive Interview Experiences
66 interviews found
Anonymous
I applied via Walk-in and was interviewed in Oct 2021. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Self introduction
- Q2. About our qualifications
- Q3. About our conversation
- Q4. And what kind of job did you deserve
Interview Preparation Tips
Selected
I applied via campus placement at CMR Institute of Technology, Bangalore and was interviewed before Sep 2022. There were 3 interview rounds.
Just English aptitude
(2 Questions)
- Q1. He meet after clearing
- Q2. Regular questions
Shruti Malasari
I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.
Gd is a type of discussion that involves people sharing ideas or activities
Interview Preparation Tips
- Customer Service
- Customer Handling
- customer support
What people are saying about Amazon
Prasanth Pk
I applied via Campus Placement and was interviewed in Nov 2021. There were 4 interview rounds.
Maths interested
Devloped in company and freshers in our company hlping with our team and team codenation
Customer support team
Interview Preparation Tips
Amazon interview questions for designations
I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.
English grammar
Pronunciation
(5 Questions)
- Q1. Why should we hire you?
- Q2. Why are you looking for a change?
- Q3. Where do you see yourself in 5 years?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Interview Preparation Tips
Get interview-ready with Top Amazon Interview Questions
I applied via Company Website and was interviewed in Jul 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was written test in English.
- Ans. I gave test only. I don't remember questions.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Self introduction
- Q2. About my last job profiles
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.
(1 Question)
- Q1. Am I willing to work from office or home??
(1 Question)
- Q1. What I did in last week? How you spend your weekend?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Do you have good communication skills of English and Hindi language
- Ans.
Yes, I have good communication skills in both English and Hindi.
I am fluent in both languages and can communicate effectively with customers in either language.
I have experience working with customers who speak both English and Hindi.
I am able to understand and respond to customer inquiries and concerns in both languages.
I am confident in my ability to provide excellent customer service in both English and Hindi.
- Q2. Can you communicate with customers of rage behaviour in very calming tone
- Ans.
Yes, I can communicate with customers of rage behaviour in a calming tone.
I would remain calm and composed throughout the conversation.
I would actively listen to the customer and acknowledge their frustration.
I would use a soft and soothing tone of voice to help de-escalate the situation.
I would offer solutions and alternatives to the customer's problem.
For example, if a customer is angry about a delayed delivery, I wo...
- Q3. Are ready to give you 100% to your work
- Q4. Do you have any previous experience in this profile
Interview Preparation Tips
Try to achieve you target don't get nervous . Try to collect relevant information of the company you're going to be interviewed in.
Thank you
All the best for your interview 🧡
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why do you want to work in Amazon
Interview Preparation Tips
Amazon Interview FAQs
The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Questions for Popular Designations
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Amazon Customer Care Executive Interview Process
based on 87 interviews
3 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
- HR Round
Customer Care Executive Interview Questions from Similar Companies
Fast track your campus placements
Amazon Customer Care Executive Reviews and Ratings
based on 268 reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹0.6 L/yr - ₹6.8 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.3 L/yr - ₹6.5 L/yr |
|
Associate
2.8k
salaries
| ₹0.8 L/yr - ₹6.9 L/yr |
|
Senior Associate
2.5k
salaries
| ₹2 L/yr - ₹10.1 L/yr |
|
Program Manager
2.3k
salaries
| ₹9 L/yr - ₹36 L/yr |
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