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Amazon Customer Care Executive Interview Questions, Process, and Tips
Top Amazon Customer Care Executive Interview Questions and Answers
- Q1. What is customer service, how do we deal with customer service
- Q2. can you communicate with customers of rage behaviour in very calming tone
- Q3. What is HR in India?
Amazon Customer Care Executive Interview Experiences
63 interviews found
Prasanth Pk
I applied via Campus Placement and was interviewed in Nov 2021. There were 4 interview rounds.
Maths interested
Devloped in company and freshers in our company hlping with our team and team codenation
Customer support team
Interview Preparation Tips
Anonymous
I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.
English grammar
Pronunciation
(5 Questions)
- Q1. Why should we hire you?
- Q2. Why are you looking for a change?
- Q3. Where do you see yourself in 5 years?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Interview Preparation Tips
I applied via Company Website and was interviewed in Jul 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was written test in English.
- Ans. I gave test only. I don't remember questions.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Self introduction
- Q2. About my last job profiles
Interview Preparation Tips
Amazon interview questions for designations
I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.
(1 Question)
- Q1. Am I willing to work from office or home??
(1 Question)
- Q1. What I did in last week? How you spend your weekend?
Interview Preparation Tips
Get interview-ready with Top Amazon Interview Questions
I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Do you have good communication skills of English and Hindi language
- Ans.
Yes, I have good communication skills in both English and Hindi.
I am fluent in both languages and can communicate effectively with customers in either language.
I have experience working with customers who speak both English and Hindi.
I am able to understand and respond to customer inquiries and concerns in both languages.
I am confident in my ability to provide excellent customer service in both English and Hindi.
- Q2. Can you communicate with customers of rage behaviour in very calming tone
- Ans.
Yes, I can communicate with customers of rage behaviour in a calming tone.
I would remain calm and composed throughout the conversation.
I would actively listen to the customer and acknowledge their frustration.
I would use a soft and soothing tone of voice to help de-escalate the situation.
I would offer solutions and alternatives to the customer's problem.
For example, if a customer is angry about a delayed delivery, I wo...
- Q3. Are ready to give you 100% to your work
- Q4. Do you have any previous experience in this profile
Interview Preparation Tips
Try to achieve you target don't get nervous . Try to collect relevant information of the company you're going to be interviewed in.
Thank you
All the best for your interview 🧡
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why do you want to work in Amazon
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What are your hobbies ?
- Q2. Why do you want to join BPO?
- Q3. What are your goals?
Interview Preparation Tips
- Company profile and history, Jobprofile
- about yourself
I applied via Referral and was interviewed in Sep 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What is customer service, how do we deal with customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information, resolving issues, and ensuring customer satisfaction.
Effective communication, empathy, and problem-solving skills are essential in customer service.
Examples of customer service include...
- Q2. Active listening is must
- Q3. Having good communication skills
- Q4. Be flexible
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. All grammatical question
Interview Preparation Tips
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Amazon Interview FAQs
The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Amazon Customer Care Executive Interview Process
based on 23 interviews in last 1 year
2 Interview rounds
- HR Round
- Technical Round
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Amazon Customer Care Executive Reviews and Ratings
based on 261 reviews
Rating in categories
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Customer Service Associate
4.1k
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|  ₹0.6 L/yr - ₹6 L/yr |
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Transaction Risk Investigator
3.1k
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| ₹2.3 L/yr - ₹6.5 L/yr |
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Associate
2.8k
salaries
| ₹0.8 L/yr - ₹6.7 L/yr |
|
Senior Associate
2.4k
salaries
| ₹2 L/yr - ₹10 L/yr |
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Software Development Engineer
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salaries
| ₹19 L/yr - ₹33 L/yr |
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