Air India Sats Airport Services Customer Service Executive Interview Questions and Answers for Experienced

Q1. Self Introduction , education, experience and hobby
Add your answer
Q2. Experience Questions
Add your answer

What is customer service

Q1. What is aviation
Ans. 
Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
• Aviation involves the operation and management of aircraft.

• It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

• Aviation encompasses the design, development, and production of aircraft.

• It also involves the use of aircraft for transportation, military purposes, a...read more
Answered by AI
Add your answer
Q2. How will handle an angry passenger
Ans. 
To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure their satisfaction
Answered by AI
View 1 more answer
Q3. What is aviation security
Ans. 
Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
• Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

• It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...read more
Answered by AI
Add your answer
Q4. What is your salary expectation
Add your answer

Q1. What is excepted from me
Add your answer
Q2. How have been your company in last three year
Ans. 
Our company has shown steady growth over the past three years.
• Increased revenue by 15% each year

• Expanded our customer base by 20%

• Introduced new products and services to meet customer demands
Answered by AI
Add your answer

Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
Add your answer
Q2. Tell me about yourself
Add your answer
Q3. Most common query asked by the passager
Add your answer
Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
Answered by AI
Add your answer

Q1. What was your last salary
Add your answer
Q2. Where do you stay in Delhi ncr?
Add your answer

Q1. What do you know about Call Ba?
Add your answer
Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
Answered by AI
Add your answer