Air India Sats Airport Services Customer Service Executive Interview Questions and Answers for Experienced

Q1. Say about ur studies and experience
Ans. 
I have a Bachelor's degree in Business Administration and 3 years of experience in customer service roles.
• Bachelor's degree in Business Administration

• 3 years of experience in customer service roles
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Q1. What is excepted from me
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Q2. How have been your company in last three year
Ans. 
Our company has shown steady growth over the past three years.
• Increased revenue by 15% each year

• Expanded our customer base by 20%

• Introduced new products and services to meet customer demands
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What is customer service

Q1. What is aviation
Ans. 
Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
• Aviation involves the operation and management of aircraft.

• It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

• Aviation encompasses the design, development, and production of aircraft.

• It also involves the use of aircraft for transportation, military purposes, a...read more
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Q2. How will handle an angry passenger
Ans. 
To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure their satisfaction
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Q3. What is aviation security
Ans. 
Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
• Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

• It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...read more
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Q4. What is your salary expectation
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