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Accenture Service Desk Engineer Interview Questions and Answers

Updated 26 Jan 2025

Accenture Service Desk Engineer Interview Experiences

2 interviews found

Service Desk Engineer Interview Questions & Answers

user image Simran's Music World (Twinkle)

posted on 26 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. What are layers in Network
  • Ans. 

    Layers in a network refer to the different levels of protocols and functions that work together to transmit data.

    • Layers help in organizing and standardizing network communication

    • Each layer has specific functions and interacts with adjacent layers

    • Examples of network layers include OSI model (Physical, Data Link, Network, Transport, Session, Presentation, Application) and TCP/IP model (Link, Internet, Transport, Applicat

  • Answered by AI
  • Q2. How to find ip of system
  • Ans. 

    To find the IP address of a system, you can use the command prompt or check network settings.

    • Use the command 'ipconfig' in the command prompt to display the IP address of the system.

    • Check network settings in the system's control panel to find the IP address.

    • Use network diagnostic tools to identify the IP address of the system.

  • Answered by AI

I applied via Naukri.com and was interviewed in Jun 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic IT related like Lan ND Wan, VPN , Active Directory , Router , Server , Strength and Weakness , Hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Honest , Confident , Know about urself before interview , work on communication skills ND Basic IT knowledge

Service Desk Engineer Interview Questions Asked at Other Companies

Q1. What will you do if zoom application does not open?
Q2. What is the difference between the Distribution Group and Shared ... read more
Q3. What is incident and what is service request.
asked in Wipro
Q4. What are the troubleshooting steps you follow if printer is not w ... read more
Q5. What actions would you take if your system is lagging and the pri ... read more

Interview questions from similar companies

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Approached by Company and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

My resume

Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What are your strengths and weaknesses?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - I like the it companies and technologies

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

2 coding questions which are of easy level

Round 2 - Technical 

(1 Question)

  • Q1. This round is full of fundasmental questions in dbms,c,oopsetc

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare more on basic fundamentals and practice programming .
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - Aptitude Test 

Aptitude test duration 90 min 100 question

Round 3 - Coding Test 

Coding test 50 code 100 marks 60 min

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well. code in c , c++ , java is very important

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. .net questions - routing in asp.net MVC ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing . Prepare well for interview on .Net technology stack

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.

Round 2 - Technical 

(1 Question)

  • Q1. 2nd round included tr and mr round went quite enegritic

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume skills matters a lot don't fill resume the technologies you don't even aware of
Contribute & help others!
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Accenture Interview FAQs

How many rounds are there in Accenture Service Desk Engineer interview?
Accenture interview process usually has 1 rounds. The most common rounds in the Accenture interview process are Technical.
What are the top questions asked in Accenture Service Desk Engineer interview?

Some of the top questions asked at the Accenture Service Desk Engineer interview -

  1. How to find ip of sys...read more
  2. What are layers in Netw...read more

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Accenture Service Desk Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Accenture Service Desk Engineer Salary
based on 178 salaries
₹1.9 L/yr - ₹5.7 L/yr
At par with the average Service Desk Engineer Salary in India
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3.6/5

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3.9

Company culture

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Promotions

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