Accenture Service Desk Engineer Interview Questions and Answers

Q1. What is service desk
Ans. 
Service desk is a centralized point of contact for users to get help with IT issues and requests.
• Provides technical support and assistance to users

• Handles IT incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution
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Q2. What is dns, domain, dhcp, router, modem
Ans. 
DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
• DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

• Domain is a group of network resources under the same administration (e.g. google...read more
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1st round was aptitude

After 1 month there was a GD round .

Q1. Introduction , Communication check
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Q2. Computer Networking questions
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Q1. Difference between pst and ost
Ans. 
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more
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Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...read more
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Quant,verbal,reasoning

Q1. Versant Examination
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Q1. How to Check IP ?
Ans. 
To check IP, use command prompt and type 'ipconfig' or use online IP lookup tools.
• Open command prompt and type 'ipconfig' to view IP address

• Use online IP lookup tools like 'iplocation.net' or 'whatismyip.com' to check IP

• On Windows, go to Network and Sharing Center > Change adapter settings > Right-click on the network adapter > Status > Details to view IP
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Q1. How to flush IP
Ans. 
Flushing an IP involves releasing and renewing the IP address assigned to a device.
• To flush an IP on Windows, use the 'ipconfig /release' and 'ipconfig /renew' commands.

• On macOS, use the 'sudo ipconfig set en0 DHCP' command to flush the IP.

• On Linux, use the 'sudo dhclient -r' and 'sudo dhclient' commands to release and renew the IP.

• Flushing an IP can help resolve network connectivity issues or obtain a new IP from the
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Q2. Open cmd IPConfig/release,press enter IPConfig/renew,press enter IPConfig/flushdns,press enter
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Q1. In communication round the asked about trouble shooting and vpn ,BPO token
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Q2. Tell about ur self Why did you leave the previous job
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Yeah question are similar to customer support

Q1. Can you provide an introduction about yourself and describe your current job responsibilities?
Ans. 
I am a Service Desk Engineer with experience in providing technical support and troubleshooting for IT issues.
• Provide technical support to end users for hardware and software issues

• Troubleshoot and resolve IT problems in a timely manner

• Maintain documentation of support tickets and resolutions

• Collaborate with other IT teams to escalate and resolve complex issues
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Q1. Active directory, System not booting
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Q1. Salary discussion
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