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Tech Mahindra Service Desk Engineer Interview Questions and Answers

Updated 24 Aug 2024

Tech Mahindra Service Desk Engineer Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Versant Round 

(1 Question)

  • Q1. Versant Examination
Round 3 - Technical 

(1 Question)

  • Q1. How to Check IP ?
  • Ans. 

    To check IP, use command prompt and type 'ipconfig' or use online IP lookup tools.

    • Open command prompt and type 'ipconfig' to view IP address

    • Use online IP lookup tools like 'iplocation.net' or 'whatismyip.com' to check IP

    • On Windows, go to Network and Sharing Center > Change adapter settings > Right-click on the network adapter > Status > Details to view IP

  • Answered by AI
Round 4 - Technical 

(2 Questions)

  • Q1. How to flush IP
  • Ans. 

    Flushing an IP involves releasing and renewing the IP address assigned to a device.

    • To flush an IP on Windows, use the 'ipconfig /release' and 'ipconfig /renew' commands.

    • On macOS, use the 'sudo ipconfig set en0 DHCP' command to flush the IP.

    • On Linux, use the 'sudo dhclient -r' and 'sudo dhclient' commands to release and renew the IP.

    • Flushing an IP can help resolve network connectivity issues or obtain a new IP from the

  • Answered by AI
  • Q2. Open cmd IPConfig/release,press enter IPConfig/renew,press enter IPConfig/flushdns,press enter

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.

    • Over 5 years of experience in IT support roles

    • Proficient in troubleshooting hardware and software issues

    • Strong communication skills and ability to work under pressure

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing service desk tickets and resolving issues efficientl

  • Answered by AI
  • Q2. Why Should I hire you ?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer service.

    • I have a Bachelor's degree in Computer Science and 3+ years of experience in IT support roles.

    • I am proficient in troubleshooting hardware and software issues, resolving technical problems efficiently.

    • I have a proven track record of delivering exceptional customer service and maintaining high cu...

  • Answered by AI
  • Q3. What is your biggest weakness
  • Ans. 

    My biggest weakness is that I tend to be overly critical of my own work, which can sometimes lead to perfectionism.

    • I have a tendency to spend too much time on tasks to ensure they are perfect

    • I struggle with delegating tasks to others because I want to make sure they are done correctly

    • I can be overly self-critical and have high expectations for myself

  • Answered by AI

Service Desk Engineer Interview Questions Asked at Other Companies

Q1. What will you do if zoom application does not open?
Q2. What is the difference between the Distribution Group and Shared ... read more
Q3. What is incident and what is service request.
asked in Wipro
Q4. What are the troubleshooting steps you follow if printer is not w ... read more
Q5. What actions would you take if your system is lagging and the pri ... read more

Interview questions from similar companies

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions

I applied via Campus Placement and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join infosys
  • Q2. Product developement life cycle
  • Ans. 

    Product development life cycle is the process of bringing a new product to market.

    • It involves ideation, research, design, development, testing, launch, and post-launch evaluation.

    • Each stage has its own set of goals, deliverables, and stakeholders.

    • Examples include Apple's iPhone development cycle and the pharmaceutical drug development cycle.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine with the answers and answer confidently

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Approached by Company and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

My resume

Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What are your strengths and weaknesses?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - I like the it companies and technologies

I was interviewed before Oct 2021.

Round 1 - Aptitude Test 

There are technical and objective questions

Round 2 - Group Discussion 

They asked about projects and asked to speak on any topics.

Round 3 - HR 

(2 Questions)

  • Q1. What is the preferred location? Where do I want to see myself in 5 years?
  • Q2. What are expectations from the company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep basic knowledge of data structure. Solve Objectives questions.

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

2 coding questions which are of easy level

Round 2 - Technical 

(1 Question)

  • Q1. This round is full of fundasmental questions in dbms,c,oopsetc

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare more on basic fundamentals and practice programming .
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Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Service Desk Engineer interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are Technical, Resume Shortlist and HR.
How to prepare for Tech Mahindra Service Desk Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are IT Service Desk, Service Desk, Troubleshooting, IT Helpdesk and Technical Support.
What are the top questions asked in Tech Mahindra Service Desk Engineer interview?

Some of the top questions asked at the Tech Mahindra Service Desk Engineer interview -

  1. How to Check I...read more
  2. How to flush...read more
  3. Open cmd IPConfig/release,press enter IPConfig/renew,press enter IPConfig/flush...read more

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Tech Mahindra Service Desk Engineer Interview Process

based on 2 interviews

Interview experience

2
  
Poor
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Tech Mahindra Service Desk Engineer Salary
based on 133 salaries
₹1.6 L/yr - ₹7.7 L/yr
25% more than the average Service Desk Engineer Salary in India
View more details

Tech Mahindra Service Desk Engineer Reviews and Ratings

based on 12 reviews

3.2/5

Rating in categories

2.7

Skill development

2.8

Work-life balance

2.1

Salary

2.9

Job security

2.5

Company culture

2.1

Promotions

2.4

Work satisfaction

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