Cognizant Service Desk Engineer Interview Questions and Answers

Quant,verbal,reasoning

It is the basic aptitude and maths problems

They given the title we have to prepare and speak for 5mins

Q1. About the role and skills
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Q1. Self intro Test in your communucation skills
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Q1. Questions based on servuce desk
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Q1. Where do you see yourself in 5 years?
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In 5 years, I see myself as a senior Service Desk Engineer, leading a team and contributing to the growth of the company.
• I plan to continue developing my technical skills and knowledge in the field of IT support.

• I aim to take on more responsibilities and leadership roles within the company.

• I hope to contribute to the growth and success of the company by providing excellent service and support to our clients.

• I am open t...read more
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Q2. What is your family background?
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My family background is diverse and multicultural.
• My parents are from different countries and cultures, which has given me a unique perspective on the world.

• I grew up speaking multiple languages and learning about different customs and traditions.

• My family values education and hard work, which has motivated me to pursue a career in IT.

• I have a close-knit family and we enjoy spending time together, whether it's travelin
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Q3. Share details of your previous job.
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I worked as a Service Desk Engineer at XYZ Company.
• Provided technical support to end-users via phone, email, and remote desktop

• Resolved hardware and software issues for Windows and Mac systems

• Managed Active Directory accounts and permissions

• Created and updated knowledge base articles for common issues

• Collaborated with other IT teams to resolve complex issues
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Q4. What are your strengths and weaknesses?
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My strengths include problem-solving, communication, and adaptability. My weaknesses are sometimes being too detail-oriented and taking on too much responsibility.
• Strengths: problem-solving (e.g. troubleshooting technical issues), communication (e.g. explaining technical concepts to non-technical users), adaptability (e.g. quickly adjusting to new technologies or processes)

• Weaknesses: being too detail-oriented (e.g. sp...read more
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Q5. Tell me about yourself.
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I am a service desk engineer with experience in troubleshooting and resolving technical issues.
• I have a degree in computer science and have worked in the IT industry for 5 years.

• I am skilled in using various help desk software and have experience in providing remote support.

• I have excellent communication skills and can explain technical issues to non-technical users.

• I am a quick learner and can adapt to new technologie
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Q1. General document discussion
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