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Cognizant
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Cognizant Service Desk Engineer Interview Questions and Answers
Cognizant Service Desk Engineer Interview Experiences
3 interviews found
Anonymous
I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.
Quant,verbal,reasoning
Abishek
It is the basic aptitude and maths problems
They given the title we have to prepare and speak for 5mins
(1 Question)
- Q1. About the role and skills
I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. Self intro Test in your communucation skills
(1 Question)
- Q1. Questions based on servuce desk
(5 Questions)
- Q1. Where do you see yourself in 5 years?
- Ans.
In 5 years, I see myself as a senior Service Desk Engineer, leading a team and contributing to the growth of the company.
I plan to continue developing my technical skills and knowledge in the field of IT support.
I aim to take on more responsibilities and leadership roles within the company.
I hope to contribute to the growth and success of the company by providing excellent service and support to our clients.
I am open t...
- Q2. What is your family background?
- Ans.
My family background is diverse and multicultural.
My parents are from different countries and cultures, which has given me a unique perspective on the world.
I grew up speaking multiple languages and learning about different customs and traditions.
My family values education and hard work, which has motivated me to pursue a career in IT.
I have a close-knit family and we enjoy spending time together, whether it's travelin
- Q3. Share details of your previous job.
- Ans.
I worked as a Service Desk Engineer at XYZ Company.
Provided technical support to end-users via phone, email, and remote desktop
Resolved hardware and software issues for Windows and Mac systems
Managed Active Directory accounts and permissions
Created and updated knowledge base articles for common issues
Collaborated with other IT teams to resolve complex issues
- Q4. What are your strengths and weaknesses?
- Ans.
My strengths include problem-solving, communication, and adaptability. My weaknesses are sometimes being too detail-oriented and taking on too much responsibility.
Strengths: problem-solving (e.g. troubleshooting technical issues), communication (e.g. explaining technical concepts to non-technical users), adaptability (e.g. quickly adjusting to new technologies or processes)
Weaknesses: being too detail-oriented (e.g. sp...
- Q5. Tell me about yourself.
- Ans.
I am a service desk engineer with experience in troubleshooting and resolving technical issues.
I have a degree in computer science and have worked in the IT industry for 5 years.
I am skilled in using various help desk software and have experience in providing remote support.
I have excellent communication skills and can explain technical issues to non-technical users.
I am a quick learner and can adapt to new technologie
(1 Question)
- Q1. General document discussion
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I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(7 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
Over 5 years of experience in IT support roles
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to work under pressure
Certified in ITIL and CompTIA A+
Previous experience in managing service desk tickets and resolving user queries
- Q2. Tell me about your project
- Ans.
I recently completed a project to implement a new IT ticketing system for a large organization.
Researched and evaluated different ticketing systems available in the market
Collaborated with stakeholders to gather requirements and customize the system to meet their needs
Provided training to end users on how to use the new ticketing system
Conducted testing and troubleshooting to ensure smooth implementation
- Q3. Speak on any topic you like
- Q4. Why do you want to join our company
- Ans.
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
I admire your company's commitment to customer satisfaction
I am excited about the opportunity to work with cutting-edge technology
I believe my skills and experience align well with the company's values and goals
- Q5. Are you willing to do night shift
- Ans.
Yes, I am willing to do night shifts as required for the role.
I understand that night shifts may be necessary to provide 24/7 support to users.
I am flexible with my schedule and can adjust to working during nighttime hours.
I have previous experience working night shifts in a similar role.
I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
- Q6. Are you able to commute
- Q7. Any random question on your resume
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. What is service desk
- Ans.
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles IT incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
- Q2. What is dns, domain, dhcp, router, modem
- Ans.
DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)
Domain is a group of network resources under the same administration (e.g. google...
Interview Preparation Tips
Skills evaluated in this interview
1st round was aptitude
After 1 month there was a GD round .
(2 Questions)
- Q1. Introduction , Communication check
- Q2. Computer Networking questions
Sonali Jadhav
(1 Question)
- Q1. Difference between pst and ost
- Ans.
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
PST is used for storing emails, contacts, calendar items, and other data in Outlook.
OST is a cached copy of the mailbox stored on the local computer for offline access.
PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...
I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.
(1 Question)
- Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...
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Selected
I applied via Naukri.com and was interviewed in Oct 2023. There were 4 interview rounds.
(1 Question)
- Q1. Versant Examination
(1 Question)
- Q1. How to Check IP ?
- Ans.
To check IP, use command prompt and type 'ipconfig' or use online IP lookup tools.
Open command prompt and type 'ipconfig' to view IP address
Use online IP lookup tools like 'iplocation.net' or 'whatismyip.com' to check IP
On Windows, go to Network and Sharing Center > Change adapter settings > Right-click on the network adapter > Status > Details to view IP
(2 Questions)
- Q1. How to flush IP
- Ans.
Flushing an IP involves releasing and renewing the IP address assigned to a device.
To flush an IP on Windows, use the 'ipconfig /release' and 'ipconfig /renew' commands.
On macOS, use the 'sudo ipconfig set en0 DHCP' command to flush the IP.
On Linux, use the 'sudo dhclient -r' and 'sudo dhclient' commands to release and renew the IP.
Flushing an IP can help resolve network connectivity issues or obtain a new IP from the
- Q2. Open cmd IPConfig/release,press enter IPConfig/renew,press enter IPConfig/flushdns,press enter
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. In communication round the asked about trouble shooting and vpn ,BPO token
- Q2. Tell about ur self Why did you leave the previous job
Yeah question are similar to customer support
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