Cognizant Service Desk Engineer Reviews

Likes

Opportunities to learn, security of job

Dislikes

Management will not care about your problems. Salary is low compared to competitors. They'll change your project at September and for year end rating they'll simply say we haven't got chance to fully understand your capabilities as you've recently joined in the project. Every year this loop continues. No matter how hard you work or how many appreciations you get from client. "The more number of days you're in the same LOB, the more rating you'll get." (This is the excuse I've got when I questioned about the rating, despite having multiple client appreciations). This demotivates for sure!...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

The most I disliked is the annual hikes which is just peanuts. They have given 3-5% hikes to all the employees ( 5% was the maximum hike given to the top performers, rest all got 3-4%. Management forced us to work on weekends from office which could have been easily managed from home as no one comes on weekends and feels like I am in graveyard, and the entire bay remains empty.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

As a technical support analyst, your leaves depend on the team. I worked on 3 different teams 1. Large team you have to preplan the leaves minimum 15 days before the start of each month, so it is hard to get leaves for festivals 2. Good manager always approved leaves 3. Can't even imagine to take leave tightly packed roster. Work life balance is good because I was in work from home most of the time. The best part of cognizant is skill development - Free Udemy subscription, Free vouchers for Microsoft, Google, AWS certifications. Also 50% reimbursement for other certifications related to your role. Salary is average, but not much competitive. Culture Depends on the project based on my 3 projects 1. Good 2. Great 3. Worst...Read More

Dislikes

Job security depends on situations. Few of my friends were in bench for more than 6 months, happily receiving salary without joining any project. While one of my friend was dismissed from cognizant because of not reporting to office during bench time. It all depends on the lead., my last project lead is a good man but a bad lead, he is new to cognizant as well. He doesn't even hear your suggestions and made me lose 3 months of night shift allowances worth 18,000...Read More

Work Details

Work policy: For most days it was work from home. Then they asked to report to office for 3 days, later 2 days and in my last project it was work from home again

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Growth and carrier opportunity. Bucket of benefits is adjustable which is good. Quality work and new skills learning opportunity

Dislikes

Work culture is not good. Team size is always minimised. Managers are too demanding. No work life balance

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to like about this company

Dislikes

0 work life balance Even if you live thousands of kms away they will drag you to come to office And forget about good salary or promotion Join this company only if you want to destroy your life and your mental health

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Working environment in every project differs. My starting project was very well employee friendly. Leave policies are good here.

Dislikes

Some projects do micro management. You will get irritated by management.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Cognizant have lot of job opportunities and provide nice pay according to market standards. People working in cognizant can switch to other technology and work on it.

Dislikes

Hikes are very less when compare to other companies. Due to internal politics talented people efforts are recognised.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Will get salary that is ok

Dislikes

But if you give more importance to mental health than salary don't join this company. You are literally a slave of the client and no body will speak for you.. and if your too lucky to get a client like Novartis(pharmaceutical company) and especially get into celonis tool project then you can say bye bye to your mental health and just hug the salary you get and stay. Working hard is not the issue but the politics they play and the slavery you guys will experience is more than what was done in the colonization period. Hope everyone understands my mental health state currently and would deeply analyze before joining cognizant or Novartis....Read More

Likes

Best think is transport allowance . You will get daily 340 rs if ur not using company transport and coming by self

Dislikes

Promotion percent was only 4 % for top rating last year

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security is good here. Your process gets change only if you are unable to perform well in any manager expectations. Skill development totally depends on the team leader but I'm sure everyone can show off or polish their skills here.

Dislikes

No work life balance. HR is so rude when you asks for work from home in serious situation. Salary is too less for the work. Promotions are fixed even if you perform better you only get promoted after a certain time that also depend on your team lead likings.

Work Details

Work policy: Depending on manager

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The work life balance is pretty good for me, but again that depends on the project you are into.

Dislikes

Everything was good until the new CEO Ravi Kumar taken over. Promotions are halted, yearly hikes are dropped.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good pay and simple payment structure also performance appraisal system is best

Dislikes

Work life balance, pressure job security is a bit of concern

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like the current role in the organisation and the company culture

Dislikes

The payment, hikes and promotion for the business support team is below industry standards

Work Details

Work policy: 8 days a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I liked the ambience and my colleagues in my healthcare domain we used to call by names and not by Sir or Madam Cognizant given me when it comes to personal growth

Dislikes

Many things I dislike about Cognizant that is their washrooms were not clean and planetary area. Everywhere there are cockroaches. The management here is good, but favourite ism and in equality among employees was done based on the religion criteria and not everyone was treated fairly not speaking in regional language Taking cooked up meetings when there is any sick leave taken with document’s but not approved by Manager, then it would be considered as LOP. I still remember an escalation was done by me by a behaviour of my SME. But when I mentioned the same to a manager, he stated he will surely look into this and the next moment, I saw him laughing with my Sm. There was no action taken, and this was the only conclusion we got over the same, where that SME even got the warning letter now, Soni is going to be the deal because of inequality...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Training Team and the way the trainer taught us.

Dislikes

Salary payslip which shows one amount in the payslip and one amount get credited in account of the month December

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Being big company generally we get projects after one project finishes. Since last year started to focus on training

Dislikes

No benefit of certifications. Is pure luck to get project on new tech. No one cares for your progress. Only project work matters. Employee benefit are below average.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.