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HCL Group Service Desk Engineer Interview Questions and Answers

Updated 29 Mar 2024

HCL Group Service Desk Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Communication round 

(2 Questions)

  • Q1. In communication round the asked about trouble shooting and vpn ,BPO token
  • Q2. Tell about ur self Why did you leave the previous job
Round 2 - Aptitude Test 

Yeah question are similar to customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills is very important in customer support

Interview questions from similar companies

I applied via Referral and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic concept question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear. Some scenario based questions based on business rules and FDMEE data load

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Cocubes Test Task 1 is of Aptitude questions needs to be completed in Specific time interval and Task 2 is Essay Writing to be finished in Given interval

Round 2 - HR 

(1 Question)

  • Q1. Are you ready to Relocate
  • Ans. Yes I am relocate and flexible with any location
  • Answered Anonymously
Round 3 - Coding Test 

L1 Exam should be cleared L 1 exam is of multiple choice questions and completely related to Java J2Ee Spring

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for co cubes Aptitude and All the best

I applied via Company Website and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - say individual ideas,plans, story's.say different opinions,speek confidentially, correctly answer Yes or no questions, correctly say interested and confidential job,

I appeared for an interview before Dec 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 45 minutes
Round difficulty - Hard

All mcqs should answer with in time limit should have a lot of practice to solve in exam

  • Q1. 

    Water Jug Problem Statement

    You have two water jugs with capacities X and Y liters respectively, both initially empty. You also have an infinite water supply. The goal is to determine if it is possible to...

  • Ans. 

    The Water Jug Problem involves determining if a specific amount of water can be measured using two jugs of different capacities.

    • Start by considering the constraints and limitations of the problem.

    • Think about how the operations allowed can be used to reach the target measurement.

    • Consider different scenarios and test cases to come up with a solution.

    • Implement a function that takes the capacities of the jugs and the targe...

  • Answered by AI
Round 2 - Coding Test 

(1 Question)

Round duration - 60 minutes
Round difficulty - Easy

Easy and just basic questions very easy round

  • Q1. 

    Matrix Multiplication Task

    Given two sparse matrices MAT1 and MAT2 of integers with dimensions 'N' x 'M' and 'M' x 'P' respectively, the goal is to determine the resulting matrix produced by their multipl...

  • Ans. 

    Implement a function to multiply two sparse matrices and return the resulting matrix.

    • Create a function that takes two sparse matrices as input and returns the resulting matrix after multiplication.

    • Iterate through the non-zero elements of the matrices to perform the multiplication efficiently.

    • Ensure to handle the sparse nature of the matrices to optimize the multiplication process.

    • Consider the constraints provided to en...

  • Answered by AI

Interview Preparation Tips

Eligibility criteriaAbove 6 cgpaTata Consultancy Services (TCS) interview preparation:Topics to prepare for the interview - Dql, Data structures, Java, Operating system, Data scienceTime required to prepare for the interview - 1 monthInterview preparation tips for other job seekers

Tip 1 : preapre core subjects 
Tip 2 : be confident and answer clearly
Tip 3 : be strong with projects

Application resume tips for other job seekers

Tip 1 : good projects in ml and ai
Tip 2 : practical experience

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is flexbox
  • Ans. 

    Flexbox is a CSS layout module that allows for flexible and responsive web design.

    • Flexbox allows for easy alignment and positioning of elements within a container.

    • It uses a set of properties to define the layout, such as display: flex and flex-direction.

    • Flexbox is particularly useful for creating responsive designs that adapt to different screen sizes.

    • It can also be used in combination with other CSS layout modules, su...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Flexbox is a layout model that allows elements to align and distribute space within a container. Using flexible widths and heights, elements can be aligned to fill a space or distribute space between elements, which makes it a great tool to use for responsive design systems.

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. It was for automotive domain. Mainly the questions were on automotive concept like CAN, UDS protocols, and tools of Vector company. Embedded c knowledge is must
  • Q2. Embedded c knowledge is must
  • Q3. Debugging skills are add on

Interview Preparation Tips

Interview preparation tips for other job seekers - Python or any script language for automotion will be plus point

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is a bit
  • Q2. What us the size of a bit
  • Ans. 

    A bit is the smallest unit of digital information. It can have a value of either 0 or 1.

    • A bit is a binary digit, represented as either 0 or 1.

    • It is the basic unit of information used in computing and digital communications.

    • A group of 8 bits is called a byte.

    • The size of a bit is dependent on the architecture of the computer system.

  • Answered by AI
  • Q3. How many bits are there in C
  • Ans. 

    C is a programming language and does not have a fixed number of bits.

    • C is a high-level programming language that can be compiled to run on different architectures with varying bit sizes.

    • The number of bits in C depends on the hardware architecture it is compiled for.

    • For example, C code compiled for a 32-bit architecture will have 32-bit integers, while code compiled for a 64-bit architecture will have 64-bit integers.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and patient. Dont hesitate to give answers.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic question on testing, selenium, java, sql, agile, topics from resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with whatever written in resume

I applied via Campus Placement and was interviewed in Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All technical discussion not much deeper but basic questions of graduation were asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't hesitate 🙂

HCL Group Interview FAQs

How many rounds are there in HCL Group Service Desk Engineer interview?
HCL Group interview process usually has 2 rounds. The most common rounds in the HCL Group interview process are Aptitude Test.

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HCL Group Service Desk Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
HCL Group Service Desk Engineer Salary
based on 34 salaries
₹2.2 L/yr - ₹5 L/yr
At par with the average Service Desk Engineer Salary in India
View more details

HCL Group Service Desk Engineer Reviews and Ratings

based on 2 reviews

4.7/5

Rating in categories

4.7

Skill development

4.7

Work-life balance

3.8

Salary

3.9

Job security

3.8

Company culture

2.9

Promotions

3.9

Work satisfaction

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