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HCLTech Service Desk Engineer Interview Questions and Answers
HCLTech Service Desk Engineer Interview Experiences
8 interviews found
Anonymous
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(7 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
Over 5 years of experience in IT support roles
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to work under pressure
Certified in ITIL and CompTIA A+
Previous experience in managing service desk tickets and resolving user queries
- Q2. Tell me about your project
- Ans.
I recently completed a project to implement a new IT ticketing system for a large organization.
Researched and evaluated different ticketing systems available in the market
Collaborated with stakeholders to gather requirements and customize the system to meet their needs
Provided training to end users on how to use the new ticketing system
Conducted testing and troubleshooting to ensure smooth implementation
- Q3. Speak on any topic you like
- Q4. Why do you want to join our company
- Ans.
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
I admire your company's commitment to customer satisfaction
I am excited about the opportunity to work with cutting-edge technology
I believe my skills and experience align well with the company's values and goals
- Q5. Are you willing to do night shift
- Ans.
Yes, I am willing to do night shifts as required for the role.
I understand that night shifts may be necessary to provide 24/7 support to users.
I am flexible with my schedule and can adjust to working during nighttime hours.
I have previous experience working night shifts in a similar role.
I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
- Q6. Are you able to commute
- Q7. Any random question on your resume
Selected
I was interviewed in Dec 2024.
(1 Question)
- Q1. Difference between incident and service request
Interview Preparation Tips
(1 Question)
- Q1. Can you provide an introduction about yourself and describe your current job responsibilities?
- Ans.
I am a Service Desk Engineer with experience in providing technical support and troubleshooting for IT issues.
Provide technical support to end users for hardware and software issues
Troubleshoot and resolve IT problems in a timely manner
Maintain documentation of support tickets and resolutions
Collaborate with other IT teams to escalate and resolve complex issues
(1 Question)
- Q1. Active directory, System not booting
(1 Question)
- Q1. Salary discussion
(1 Question)
- Q1. What is incident and service request?
- Ans.
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
Incident is an event that disrupts or reduces the quality of a service
Service request is a formal request from a user for something to be provided
Examples: Incident - server outage, Service request - software installation
Skills evaluated in this interview
HCLTech interview questions for designations
Selected
I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.
(2 Questions)
- Q1. Vpn , outlook, ms team software installation
- Q2. Reset password account unlock active directory
Interview Preparation Tips
I applied via Naukri.com
(2 Questions)
- Q1. Tel me something about yourself
- Q2. What is the role and responsibilities
Interview Preparation Tips
...., ,...,........
(1 Question)
- Q1. General introduction and previous job profile
(1 Question)
- Q1. Asked questions related Microsoft and outlook
Interview Preparation Tips
I was interviewed before Feb 2016.
Interview Preparation Tips
Experience: We were a given a grammar test. There were 4 people other than me who had came for the same profile. But I was confident that I am gonna score well in the grammar test. I did score well.
Tips: Easy Grammar Preposition verb adverb noun pronoun. Just brush up you or mug up your old grammar books. And you will be able to clear it.
Round: Speaking on a topic
Experience: Then we had another round of speaking on a particular topic. My topic was " Why tenure is important in a company ". I gave my best answer and waited for the result. I cleared this round as well. This round totally depends on your knowledge about the topics.
Tips: Confidence and Words.
Round: Test
Experience: It was an online test.
There were some question related to Service Desk. Some were related to ITIL.
Some from Hardware / Networking. Technical Interview was a mess. Sometimes the questions were repetitive. I cleared the test as well.
Tips: Knowledge about the operations, ITIL , AD, Hardware and management helped me in clearing the test.
Duration: 50 minutes
Total Questions: -50
Skills: Intelligence, Reasoning Ability, Public Relations, Public Speaking Skills, Technical Questions, Technical Skills
What people are saying about HCLTech
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. What is service desk
- Ans.
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles IT incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
- Q2. What is dns, domain, dhcp, router, modem
- Ans.
DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)
Domain is a group of network resources under the same administration (e.g. google...
Interview Preparation Tips
Skills evaluated in this interview
1st round was aptitude
After 1 month there was a GD round .
(2 Questions)
- Q1. Introduction , Communication check
- Q2. Computer Networking questions
HCLTech Interview FAQs
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HCLTech Service Desk Engineer Interview Process
based on 9 interviews
Interview experience
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HCLTech Service Desk Engineer Reviews and Ratings
based on 15 reviews
Rating in categories
|
Software Engineer
23k
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|  ₹1.7 L/yr - ₹8 L/yr |
|
Technical Lead
21.2k
salaries
| ₹7 L/yr - ₹28 L/yr |
|
Senior Software Engineer
15.8k
salaries
| ₹4 L/yr - ₹16.5 L/yr |
|
Lead Engineer
14.9k
salaries
| ₹4.2 L/yr - ₹14 L/yr |
|
Analyst
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| ₹0.8 L/yr - ₹6.5 L/yr |
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