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HCLTech
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I was interviewed in Dec 2024.
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
Over 5 years of experience in IT support roles
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to work under pressure
Certified in ITIL and CompTIA A+
Previous experience in managing service desk tickets and resolving user queries
I recently completed a project to implement a new IT ticketing system for a large organization.
Researched and evaluated different ticketing systems available in the market
Collaborated with stakeholders to gather requirements and customize the system to meet their needs
Provided training to end users on how to use the new ticketing system
Conducted testing and troubleshooting to ensure smooth implementation
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
I admire your company's commitment to customer satisfaction
I am excited about the opportunity to work with cutting-edge technology
I believe my skills and experience align well with the company's values and goals
Yes, I am willing to do night shifts as required for the role.
I understand that night shifts may be necessary to provide 24/7 support to users.
I am flexible with my schedule and can adjust to working during nighttime hours.
I have previous experience working night shifts in a similar role.
I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
I am a Service Desk Engineer with experience in providing technical support and troubleshooting for IT issues.
Provide technical support to end users for hardware and software issues
Troubleshoot and resolve IT problems in a timely manner
Maintain documentation of support tickets and resolutions
Collaborate with other IT teams to escalate and resolve complex issues
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
Incident is an event that disrupts or reduces the quality of a service
Service request is a formal request from a user for something to be provided
Examples: Incident - server outage, Service request - software installation
HCLTech interview questions for designations
I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.
I applied via Naukri.com
I was interviewed before Feb 2016.
What people are saying about HCLTech
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles IT incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)
Domain is a group of network resources under the same administration (e.g. google...
1st round was aptitude
After 1 month there was a GD round .
based on 9 interviews
Interview experience
based on 15 reviews
Rating in categories
Software Engineer
23k
salaries
| ₹1.7 L/yr - ₹8 L/yr |
Technical Lead
21.2k
salaries
| ₹7 L/yr - ₹28 L/yr |
Senior Software Engineer
15.8k
salaries
| ₹4 L/yr - ₹16.5 L/yr |
Lead Engineer
14.9k
salaries
| ₹4.2 L/yr - ₹14 L/yr |
Analyst
14.4k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
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