HCLTech Technical Support Analyst Interview Questions, Process, and Tips

It was for network related questions

Q1. Tell me about yourself
Ans. 
I am a dedicated Technical Support Analyst with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. Why are you choosing this job?
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I am choosing this job because of my passion for troubleshooting technical issues and helping others.
• Passion for troubleshooting technical issues

• Enjoy helping others

• Opportunity for growth and learning in the field
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Q1. Tell me about yourself?
Ans. 
I am a Technical Support Analyst with experience in troubleshooting and resolving technical issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving hardware and software problems

• Skilled in troubleshooting network connectivity issues

• Knowledgeable in various operating systems, such as Windows and macOS

• Familiar with ticketing systems and documenting s...read more
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Q2. How do you troubleshoot an issue?
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To troubleshoot an issue, follow a systematic approach to identify the problem and find a solution.
• Gather information about the issue from the user

• Analyze the symptoms and try to reproduce the problem

• Check for common causes and known solutions

• Use diagnostic tools to identify the root cause

• Implement a solution or workaround

• Test the solution to ensure the issue is resolved

• Document the troubleshooting steps and the soluti
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Q3. What are the 4 steps of troubleshooting?
Ans. 
The 4 steps of troubleshooting are: identify the problem, gather information, develop a hypothesis, and test the hypothesis.
• Identify the problem by understanding the symptoms and gathering relevant information.

• Gather information by asking questions, analyzing logs, and performing diagnostic tests.

• Develop a hypothesis by formulating possible causes based on the gathered information.

• Test the hypothesis by implementing po...read more
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Q1. Mention the difference between RAM and ROM?
Ans. 
RAM and ROM are both types of computer memory, but they differ in terms of their functionality and data storage capabilities.
• RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.

• ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.

• RAM allows for fast read and write operations, making i...read more
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Q2. What is BIOS? BIOS (basic input/output system) is the program a computer's microprocessor uses to start the computer system after it is powered on. It also manages data flow between the computer's operatin...read more
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Q1. How you can handle the Angry customer issues
Ans. 
I would listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their issue has been resolved
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Q1. Salary discussion, behavioural question
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Apititude test for 30mins

Q1. Basic questions about your acadamic background, who you are and what do you do at your free time, most of them to check if you are able to talk in english
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Q1. Tell me about your self.
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Q2. Why want to join this job.
Ans. 
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
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Q3. What is your weakness and strength?
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My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
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Q4. What are your career goals?
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Q5. Tell me about your family background
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A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
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It was moderate and there was 1 program

Q1. Introduce yourself?
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Q2. WHy should we hire you?
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It was Easy to medium . overall good

It was Medium to tough level

Q1. What is fifo lifo
Ans. 
FIFO (First In, First Out) and LIFO (Last In, First Out) are inventory management methods.
• FIFO: Items that are added first are the first to be removed. Like a queue.

• LIFO: Items that are added last are the first to be removed. Like a stack.
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Q2. Whole data structure concepts
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Q1. What do you want to change in this country if you get a chance
Ans. 
I would focus on improving access to quality education for all citizens.
• Implementing policies to ensure equal opportunities for education

• Investing in infrastructure and resources for schools in underserved areas

• Providing scholarships and financial aid for students from low-income families

• Promoting vocational training programs to address skills gaps in the workforce
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Q2. I don't remember
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