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HCLTech Service Desk Engineer Interview Questions and Answers

Updated 28 Jan 2025

HCLTech Service Desk Engineer Interview Experiences

8 interviews found

Round 1 - HR 

(1 Question)

  • Q1. General introduction and previous job profile
Round 2 - Technical 

(1 Question)

  • Q1. Asked questions related Microsoft and outlook

Interview Preparation Tips

Interview preparation tips for other job seekers - All I can suggest you not to join HCL this company is full of harassment and unprofessional and will expect you to work like a slave not an employee so before joining read it a true warning for you DO NOT JOIN HCL
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(7 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.

    • Over 5 years of experience in IT support roles

    • Proficient in troubleshooting hardware and software issues

    • Strong communication skills and ability to work under pressure

    • Certified in ITIL and CompTIA A+

    • Previous experience in managing service desk tickets and resolving user queries

  • Answered by AI
  • Q2. Tell me about your project
  • Ans. 

    I recently completed a project to implement a new IT ticketing system for a large organization.

    • Researched and evaluated different ticketing systems available in the market

    • Collaborated with stakeholders to gather requirements and customize the system to meet their needs

    • Provided training to end users on how to use the new ticketing system

    • Conducted testing and troubleshooting to ensure smooth implementation

  • Answered by AI
  • Q3. Speak on any topic you like
  • Q4. Why do you want to join our company
  • Ans. 

    I am impressed by your company's reputation for providing excellent customer service and innovative solutions.

    • I admire your company's commitment to customer satisfaction

    • I am excited about the opportunity to work with cutting-edge technology

    • I believe my skills and experience align well with the company's values and goals

  • Answered by AI
  • Q5. Are you willing to do night shift
  • Ans. 

    Yes, I am willing to do night shifts as required for the role.

    • I understand that night shifts may be necessary to provide 24/7 support to users.

    • I am flexible with my schedule and can adjust to working during nighttime hours.

    • I have previous experience working night shifts in a similar role.

    • I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.

  • Answered by AI
  • Q6. Are you able to commute
  • Q7. Any random question on your resume

Service Desk Engineer Interview Questions Asked at Other Companies

Q1. What will you do if zoom application does not open?
Q2. What is the difference between the Distribution Group and Shared ... read more
Q3. What is incident and what is service request.
asked in Wipro
Q4. What are the troubleshooting steps you follow if printer is not w ... read more
Q5. What actions would you take if your system is lagging and the pri ... read more
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - Technical 

(1 Question)

  • Q1. Difference between incident and service request

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduce yourself. What are your roles and responsibilities? What types of issues are you handling? What is the difference between an incident and a service request? How do you calculate rating parameters? What tools are you using? How do you handle frustrated users? If you cannot resolve an issue, how do you communicate this to the user and escalate it to a higher level? What kinds of SLAs are in place, and how do they work?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Can you provide an introduction about yourself and describe your current job responsibilities?
  • Ans. 

    I am a Service Desk Engineer with experience in providing technical support and troubleshooting for IT issues.

    • Provide technical support to end users for hardware and software issues

    • Troubleshoot and resolve IT problems in a timely manner

    • Maintain documentation of support tickets and resolutions

    • Collaborate with other IT teams to escalate and resolve complex issues

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Active directory, System not booting
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion

HCLTech interview questions for designations

 IT Service Desk Engineer

 (2)

 IT Service Desk Analyst

 (3)

 Global Service Desk Engineer

 (1)

 Service Desk Analyst

 (5)

 Service Desk Executive

 (1)

 Service Desk Manager

 (1)

 Senior Service Desk Analyst

 (1)

 IT Service Desk Executive

 (1)

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is incident and service request?
  • Ans. 

    An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

    • Incident is an event that disrupts or reduces the quality of a service

    • Service request is a formal request from a user for something to be provided

    • Examples: Incident - server outage, Service request - software installation

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Vpn , outlook, ms team software installation
  • Q2. Reset password account unlock active directory

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
-

I applied via Naukri.com

Round 1 - HR 

(2 Questions)

  • Q1. Tel me something about yourself
  • Q2. What is the role and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment & best working place

...., ,...,........

I was interviewed before Feb 2016.

Interview Preparation Tips

Round: Group Activity
Experience: We were a given a grammar test. There were 4 people other than me who had came for the same profile. But I was confident that I am gonna score well in the grammar test. I did score well.
Tips: Easy Grammar Preposition verb adverb noun pronoun. Just brush up you or mug up your old grammar books. And you will be able to clear it.

Round: Speaking on a topic
Experience: Then we had another round of speaking on a particular topic. My topic was " Why tenure is important in a company ". I gave my best answer and waited for the result. I cleared this round as well. This round totally depends on your knowledge about the topics.
Tips: Confidence and Words.

Round: Test
Experience: It was an online test.
There were some question related to Service Desk. Some were related to ITIL.
Some from Hardware / Networking. Technical Interview was a mess. Sometimes the questions were repetitive. I cleared the test as well.
Tips: Knowledge about the operations, ITIL , AD, Hardware and management helped me in clearing the test.
Duration: 50 minutes
Total Questions: -50

Skills: Intelligence, Reasoning Ability, Public Relations, Public Speaking Skills, Technical Questions, Technical Skills

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Difference between pst and ost
  • Ans. 

    PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.

    • PST is used for storing emails, contacts, calendar items, and other data in Outlook.

    • OST is a cached copy of the mailbox stored on the local computer for offline access.

    • PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
-

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure to prepare for the skill they mentioned in HR mail for the role you apply.

HCLTech Interview FAQs

How many rounds are there in HCLTech Service Desk Engineer interview?
HCLTech interview process usually has 1-2 rounds. The most common rounds in the HCLTech interview process are HR, Technical and One-on-one Round.
How to prepare for HCLTech Service Desk Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Service Desk, IT Service Desk, Desktop Support, Remote Desktop and Calling.
What are the top questions asked in HCLTech Service Desk Engineer interview?

Some of the top questions asked at the HCLTech Service Desk Engineer interview -

  1. What is incident and service reque...read more
  2. Difference between incident and service requ...read more
  3. Asked questions related Microsoft and outl...read more

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HCLTech Service Desk Engineer Interview Process

based on 9 interviews

Interview experience

3.4
  
Average
View more
Join HCLTech Find your spark and discover what drives you forward
HCLTech Service Desk Engineer Salary
based on 179 salaries
₹1.8 L/yr - ₹7 L/yr
21% more than the average Service Desk Engineer Salary in India
View more details

HCLTech Service Desk Engineer Reviews and Ratings

based on 15 reviews

3.9/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.3

Salary

3.6

Job security

3.7

Company culture

3.2

Promotions

3.5

Work satisfaction

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