Accenture Senior Customer Support Executive Interview Questions, Process, and Tips for Experienced

Q1. Java basics questions
Add your answer
Q2. Sql basics questions
Add your answer

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
Answered by AI
Add your answer
Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
Answered by AI
Add your answer

Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
Answered by AI
Add your answer
Q2. Looper, it is an English movie
Add your answer
Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
Answered by AI
Add your answer
Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
Answered by AI
Add your answer
Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
Answered by AI
Add your answer

Q1. Useless, senseless & waste of time
Add your answer
Q2. Big waste of time even after a great interview
Add your answer

Cleared with ace, got great feedback from everyone

General Questions regarding your experience in customer support

Q1. Tell me about yourself nd salary discussion
Add your answer
Q2. After that manager round
Add your answer

Q1. Tell me your self
Add your answer
Q2. What the reason,to you choose this company
Add your answer
Q3. What do you know about this company
Add your answer
Q4. Which type of rool to intrest
Ans. 
The question is not clear and seems to have a typo.
• The question seems to be asking about a type of 'rool', but it is not clear what 'rool' refers to.

• It is important to clarify the question with the interviewer to provide an accurate answer.

• Without more context or clarification, it is difficult to provide a meaningful response.
Answered by AI
Add your answer
Q5. What do you do this company
Add your answer

Q1. Digference between data science and data analytics
Ans. 
Data science focuses on extracting insights and building models from data, while data analytics focuses on analyzing and interpreting data to make informed decisions.
• Data science involves using statistical techniques and machine learning algorithms to extract insights and patterns from large datasets.

• Data analytics involves analyzing data to understand trends, patterns, and correlations to support decision-making.

• Data ...read more
Answered by AI
View 1 more answer
Q2. What are your strengths
Add your answer
Q3. What are your weakness
Add your answer