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WNS Customer Service Associate Reviews

Updated 31 Jan, 2025
Overall Rating
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3.5/5
based on 65 reviews

Rating distribution

Category Ratings

3.9

Job security

3.9

Skill development

3.3

Work-life balance

3.2

Company culture

3.2

Work satisfaction

3.1

Salary

3.0

Promotions

What employees say about WNS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

54% employees reported

Flexible timing

Flexible timing

55% employees reported

No travel

No travel

83% employees reported

Gender based rating

3.4
female

Rated by Women

22 reviews

3.5
male

Rated by Men

37 reviews

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Top Mentions in WNS Customer Service Associate Reviews

65 reviews found

Sort by: Popular
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People also ask about WNS's Customer Service Associates

Is WNS a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 65 employee reviews, it's clear that most customer service associates have an average experience working at WNS. Job security holds the highest rating at 3.9, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does WNS pay their Customer Service Associates well?
According to AmbitionBox reviews, WNS customer service associates rate their salary and benefits at 3.1 out of 5, based on 65 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about WNS's customer service associates salaries here and to read reviews specifically about salary and benefits at WNS for customer service associates, click here .
How is the work culture at WNS for Customer Service Associates?
Work culture at WNS for customer service associates is rated 3.2 out of 5 by 65 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at WNS for customer service associates, click here .
How is the job security at WNS for Customer Service Associates?
Based on 65 reviews on AmbitionBox, WNS's customer service associates rate job security at 3.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at WNS. To read reviews about job security at WNS for customer service associates, click here .

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WNS Customer Service Associate Salary
based on 173 salaries
₹1 L/yr - ₹5 L/yr
28% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
5 total responses
onsite
International/On-site exposure
2 total responses
freemeal
Free meal
1 total response
healthInsurance
Health insurance
3 total responses
+4 more benefits
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