Teleperformance Senior Customer Service Representative Reviews

Likes

Salary and Incentives.

Dislikes

Worked for Vodafone UK process, at the beginning the process was with FIS and I was very much happy there and after the process was outsourced to TP I only had bad experiences. The worst experience is their policy.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Clients are good and associated with well known brands

Dislikes

Everything/ management policy transparency, even work systems are not hygienic and always i mean most of the times dirty restrooms

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

as someone who has had the privilege of being part of the TP family. I can say with confidence that this is more than just a job-it's a calling community , a platform for making a meaningful impact on the world.

Dislikes

Nothing ....

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

Likes

Less work pressure

Dislikes

Everything no benefits no events make you work like labour nothing to learn

Dislikes

Likes

Likes

1-Salary is always received on time. 2-If you work on a festival, you will be compensated with a day of leave. 3-If you work on the national holidays like Republic Day (26 January), Independence Day (15 August), Gandhi Jayanti (2 October) extra amount will be given for that day. 4-Mediclaim policy is provided by the employer after deducting small amount.

Dislikes

1-The work pressure is very high, A Negative work environment, Working Hours longer than usual. 2-The company does not give any kind of bonus and rewards on the festivals. 3-A very complex appraisal policy. 4-No Session or activities conduct by the (EC) to the employees for their mental health. 5-Lunch break will not given as per you wish, you have to take the lunch break as per the strict schedule or supervisor. 6-Managers are more focused on office politics than work. 7-A favorite employee is given preference over a capable employee, You will get promotion only if you are the manager's favorite, this is the reason why capable employees are not able to get promotion here. 8-Higher level never like to hear ''NO'' from you here, For ex. if you have a holiday and if an employee takes leave without informing to your team leader, then you will have to work in his place even on you holiday. 9-You are not given any exception even if you are ill, and the employee care (EC) only listen to the superiors here, agents are hardly supported. 10-There is no transparency in the HR policy, agents will always get threats of being terminate from work in the name of policy. 11-Higher level put pressure on you to meet (KPI) targets and force you to do unethical activities, due to which your job will always be at risk. 12-You will not get any technical help from the IT staff, it is the supervisors who take the decisions and terminate employees. 13-Many times there has been a delay in marking attendance by the managers, due to which the employee has to suffer financially....Read More

Work Details

Work policy: Depend on the managers mood.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.