Tech Mahindra Call Center Manager Reviews

Likes

Thankfully I got some good colleagues

Dislikes

Alright let's be real Tech Mahindra is a service provider of course they are puppets of their clients. Let me tell you my residence location was 6.9 KMS guess what they said - " we don't provide transportation here' anyways it's customer service job role of course you are gonna be treated as sla*es and remember tech Mahindra hires in bulk so I hope you get the idea. Go ahead and learn a skill and get out of this so called customer service industry , i left because i knew i could do so much better. And yes if you want to be in the industry find a better company. When you join this company you will realize that this company is eating 13-14 hours of your day. Last but not the least if you still want to stay , Come daily at work on time ( your shift timings changes everyday) , don't take leaves, don't do any errors, take your salary and incentives and go home....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Nothing to like about this company. Worst Management in Pune Yerawada location.

Dislikes

The management Biswajit Das & Padma Reddy are the worst. They are accidentally leaders. They don't know what they are doing. Very much Bias. They accept gifts from employees to promote them. Do not join the NBN or Kogan NBN process at Yerawada location Pune.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Transportation Campus

Dislikes

Internal Politics Micro management Don't get leave on Time No fair increment Single Error can eraise your whole incentive So on......

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good location for times when you are not getting hired by anyone

Dislikes

Pathetic Management. Trainers, MIS and QAs are kept in Same Pay band as agents for years before they even begin considering you for the next oppertunity. Operation teams don't do jack shit, just makes money for free with no hassle what so ever. But don't bother applying for Lead position because they will almost never hire anyone who's truly capable of being a Lead. IJP candidates are given partial treatment when it comes to Lead roles. They rejected me for Lead role stating Comms issue, then Promoted me to Trainer when none else was interested in the position. You'd have to be lucky to expect any Support from OPs teams on your initial days. Worst place to work with....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Don't expect work life balance in this company. In a little salary, manager wants you to work like a slave and forget about the promotion. Worst company

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life balance , thats all .

Dislikes

Highly biased operations Manager - Salma Sattar Shaikh (Handling a process under connect group as Smiths News) -- very poor management . She is extremely toxic for people and revengeful as well in a very very cleaver manner . Being a QA i have personally witnessed many of the tenured team leaders leaving the organization because of her mood swings , a total drama queen on floor and even agents are aware of her behavior. Currently she is running this process as her family business . I left the organization in June 2024 , even now some of the leads and SME's call and share about there grievance of being tortured by her. Anyone planning to join Tech M be very very cautious as DO NOT JOIN SMIITHS NEWS as there is no employee centricity and there are no efforts to retain employee even is they give their blood & sweat for the company . Extremely toxic Manager . Least bothered to save tenured employees . Nothing in black and white . Excess grey matter . She had be showcasing her SME as an assistant manager (Surpassing the growth hierarchy) Operates like a small gang. The moment i realized i decided to leave and abandon the services & i paid for my notice period as it was so so biased and toxic . I was a top rater QA for 4 years however she had no answers to any of my questions for my glide path ....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The work environment is very good and collaborative and their team members and seniors and colleagues are very helpfull and supportive . Overall tech Mahindra gave me the better opportunity to enhance my knowledge and skills.

Dislikes

Their shift timings are very inconvenient . Because their day shift is okay but night shifts are not good for the female employees because the shift timings like 4:00 to 1:00 So I was not comfortable to work there.

Likes

Nothing.

Dislikes

1. 0% Job Security. 2. ZTP is common here, you will hear this word everyday. even not comming on management's desired day, is treated ZTP. 3. Worst infrastructure you will ever experience. 5. Most of the companies gives reimbursement for transport but this company is special, it charges their employees for availing cab/company transport. 6. List is too long.............

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

They provide work from home facility so we can manage our work life balance

Dislikes

TechM is forcing employees for working from office and there is no salary hike.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Likes

Not much really.

Dislikes

Infrastructure Work life balance Salary Office politics too much No respect for hard work and talent, instead preferring favourites

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Not applicable

Dislikes

Appraisal is not on time... They are extending the apprisal by month and the date keeps changing.... When everyone is frustrated with this and put resign then after they give the apprisal to those who didn't on notice period... They give the apprisal once in a two year combined and it was 4-5℅ only.

Likes

Nothing

Dislikes

The team members will never accept new joiners as an equal team member like them. They treats new joiners as junior. They don't help if you face any issue with the work. Horrible hated it... If the rating would start from 0 . I would prefer to rate 0 or below 0.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

nothing...too much work pressure in almost every project... so leaves.. no saturday sunday.. i took 3 leaves in full year( include almost 90% saturday sunday) and daily working hours are greater than 12.5 hrs ..minimum 12.5 hrs

Dislikes

dont join ...nothing...too much work pressure in almost every project... so leaves.. no saturday sunday.. i took 3 leaves in full year( include almost 90% saturday sunday) and daily working hours are greater than 12.5 hrs ..minimum 12.5 hrs

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

For fresher it's good

Dislikes

In company manager help to only his family member, very toxic environment very low salary is redmi only 14000 rupees nowadays it is very low.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Likes

I like shift timings and staff coperation if I need any kind of help in shift timings

Dislikes

I don't like the police like if any one need an medical emergency leave they can't provide immediately

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing to like as what tht ecompany claims as facilities are the ones given by every company.

Dislikes

No salary hikes. If you get also, it will be 1 or 2 percent. For anything you need to raise request. Your bags will be checked everytime. No flexible location available. You need to travel long even if your team is not present there.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.