Tech Mahindra Call Center Manager Reviews

Likes

Thankfully I got some good colleagues

Dislikes

Alright let's be real Tech Mahindra is a service provider of course they are puppets of their clients. Let me tell you my residence location was 6.9 KMS guess what they said - " we don't provide transportation here' anyways it's customer service job role of course you are gonna be treated as sla*es and remember tech Mahindra hires in bulk so I hope you get the idea. Go ahead and learn a skill and get out of this so called customer service industry , i left because i knew i could do so much better. And yes if you want to be in the industry find a better company. When you join this company you will realize that this company is eating 13-14 hours of your day. Last but not the least if you still want to stay , Come daily at work on time ( your shift timings changes everyday) , don't take leaves, don't do any errors, take your salary and incentives and go home....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Nothing to like about this company. Worst Management in Pune Yerawada location.

Dislikes

The management Biswajit Das & Padma Reddy are the worst. They are accidentally leaders. They don't know what they are doing. Very much Bias. They accept gifts from employees to promote them. Do not join the NBN or Kogan NBN process at Yerawada location Pune.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Transportation Campus

Dislikes

Internal Politics Micro management Don't get leave on Time No fair increment Single Error can eraise your whole incentive So on......

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good location for times when you are not getting hired by anyone

Dislikes

Pathetic Management. Trainers, MIS and QAs are kept in Same Pay band as agents for years before they even begin considering you for the next oppertunity. Operation teams don't do jack shit, just makes money for free with no hassle what so ever. But don't bother applying for Lead position because they will almost never hire anyone who's truly capable of being a Lead. IJP candidates are given partial treatment when it comes to Lead roles. They rejected me for Lead role stating Comms issue, then Promoted me to Trainer when none else was interested in the position. You'd have to be lucky to expect any Support from OPs teams on your initial days. Worst place to work with....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Don't expect work life balance in this company. In a little salary, manager wants you to work like a slave and forget about the promotion. Worst company

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life balance , thats all .

Dislikes

Highly biased operations Manager - Salma Sattar Shaikh (Handling a process under connect group as Smiths News) -- very poor management . She is extremely toxic for people and revengeful as well in a very very cleaver manner . Being a QA i have personally witnessed many of the tenured team leaders leaving the organization because of her mood swings , a total drama queen on floor and even agents are aware of her behavior. Currently she is running this process as her family business . I left the organization in June 2024 , even now some of the leads and SME's call and share about there grievance of being tortured by her. Anyone planning to join Tech M be very very cautious as DO NOT JOIN SMIITHS NEWS as there is no employee centricity and there are no efforts to retain employee even is they give their blood & sweat for the company . Extremely toxic Manager . Least bothered to save tenured employees . Nothing in black and white . Excess grey matter . She had be showcasing her SME as an assistant manager (Surpassing the growth hierarchy) Operates like a small gang. The moment i realized i decided to leave and abandon the services & i paid for my notice period as it was so so biased and toxic . I was a top rater QA for 4 years however she had no answers to any of my questions for my glide path ....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The work environment is very good and collaborative and their team members and seniors and colleagues are very helpfull and supportive . Overall tech Mahindra gave me the better opportunity to enhance my knowledge and skills.

Dislikes

Their shift timings are very inconvenient . Because their day shift is okay but night shifts are not good for the female employees because the shift timings like 4:00 to 1:00 So I was not comfortable to work there.

Likes

Nothing.

Dislikes

1. 0% Job Security. 2. ZTP is common here, you will hear this word everyday. even not comming on management's desired day, is treated ZTP. 3. Worst infrastructure you will ever experience. 5. Most of the companies gives reimbursement for transport but this company is special, it charges their employees for availing cab/company transport. 6. List is too long.............

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Na

Dislikes

No personal touch. Lot of pressure. Management just like to talk about work. No sick leave policy Incentives has been revised Instead of increament they are demotivating Since Covid 2020 first time we have received hike in salary. I would request you specially for bpo in techmahindra for commerce zone try to perform medical test like cholesterol, sugar and bp 90% population are on medicine and struggling for health issues...Read More

Work Details

Work policy: I work from home

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

NA

Dislikes

Not a good company, I am on my notice period when I spoke to the team about the resignation, rather than asking me the reason for leaving they started cribbing about their problems. If a feedback is shared with the manager about any ongoing issue they say it's a new set up and request to adjust. Incase of any human error from our side they start with their professional talks.

Likes

Nothing to like, just a name tech Mahindra but all employees are unsatisfied

Dislikes

No job security, they always threat you that will fire you from job. On of the worst salary they can offer you

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Not much, it all depends on the project you get. If you are familiar with anyone from higher management, you will get the project or else you are on your own.

Dislikes

I did not like company culture much. Siloed working and its always about delivery thats all. Typical bossism culture and upline management hardly cares about employee skill development. It is just about revenue, ebidta and thats all. No employee engagement

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Dislikes

They paid only 13 k to freshers and don't allow food and phones in office. Even they have locker but all lockers are preoccupied and one has to put there bag outside . No promotions they are just exploiting freshers .

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Only the friends that i got nothing else Worst management nothing will be confidential even though people will say that this won't be disclosed but still.

Dislikes

HR Rajat marjara worst HR ever I mean he should be kicked out of the company ASAP he is real fraudster. He will never stick to his words if anyone joins tech m please take everything documented don't believe any verbal communication given by any one HR, TL, HOD, MANAGER no one is Trustable. Dirty politics going on there.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Multiple locations Many (not allowed) good people

Dislikes

1. No salary hikes for last 2 years 2. Blame game culture. 3. Senior management dictates company politics 4. Scape goat is made of those who are not sucking up.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

You can work on different roles from top to bottom like from solution architect, coe,business analyst to system administrator hardware engineer.

Dislikes

Terms and conditions related to shifting from one state to another state by client requirements. HRA (house rent allowance)related to shifting from metropolitan city 15hours a day work culture but making in timesheet for 9 hr only. Leave in cash : not possible due to project complexity didnot took leave and lapsed all leaves. Only earned leaves no sick leaves category. No onsite opportunity but at the time of joining they ask for passport. Hike is nominal if you get 5rating then you will be promoted but don't think about increase in salary. False commitment...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.