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Premium Employer

Sutherland Global Services

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3.6

based on 7k Reviews

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Sutherland Global Services Customer Associate Reviews

Updated 18 Feb, 2025

Overall Rating

3.9/5

based on 29 reviews

Rating distribution

14 (48.3%)

10 (34.5%)

4 (13.8%)

0 (0%)

1 (3.4%)

Category Ratings

4.0

Company culture

3.5

Skill development

3.5

Work satisfaction

3.4

Job security

3.2

Work-life balance

3.0

Salary

2.8

Promotions

What employees say about Sutherland Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

79% employees reported

Flexible timing

82% employees reported

No travel

71% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

15 reviews

3.5

Rated by Men

11 reviews

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Top Mentions in Sutherland Global Services Customer Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

29 reviews found

Sort by: Popular

Customer Associate in Kochi

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Dec 2024

Likes

Friendly Atmosphere.new friends. Salary package.

Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Unexpected process change. Promotions are based experience. But sometimes we handled cross skil and and shifts are changed 6 times within last 2 month. It will be effect employees health.

Customer Associate in Hyderabad / Secunderabad

Full Time

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 22 Jan 2025

Likes

Salary for every worker has to be increased atleast 24,000 would be great and every employee would grateful ready to work for Sutherland and need more resting hours or atleast more week off with applied shift

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Need more increment in salary because food and other personal things would help the employee very much as a small change leads to big help in future

Customer Associate in Ernakulam

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

1.0

Skill development

1.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 18 Feb 2025

Likes

Salary package and promotion wise it's good.

Salary - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Frequent night shifts leads to health issues

Skill development - Bad
Job security - Bad
Work-life balance - Poor

Work Details

Work policy: Rotational

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Chennai

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 10 Sep 2024

Likes

Ok for freshers

Job security - Good

Dislikes

Work culture, no career growth , lot of health issues

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Associate in Ernakulam (working remotely)

Full Time

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

2.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 29 Aug 2024

Likes

It is great to get a job soon and work with good times

Salary - Good
Skill development - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

The job security is poor

Job security - Poor
Work-life balance - Poor

Customer Associate in Chennai

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 24 Nov 2023

Likes

Sutherland is better with work surrounding and colleagues.

Skill development - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Worst employee benefits and salary concern. There is no humanity or benefits with the employee concerns. They won't think about your growth, they need only their work to be completed.

Salary - Poor
Job security - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Associate in Bhopal

Full Time

Service Delivery Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Dec 2023

Likes

Worst company politics every where

Dislikes

Worst company to join better start a Chai business than join here

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Sutherland Global Services.

Customer Associate in Bhopal

Full Time

Recruitment & Talent Acquisition Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 02 Nov 2022

Likes

Environment was good. Cab facilities

Job security - Good

Dislikes

Worst management team. Salary issues are always there. HR are the worst in the company

Salary - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Associate in Chennai

Contractual

Other Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 16 Dec 2024

Likes

Work is good to me but Salary of the job is not okay .

Job security - Good
Company culture - Good

Dislikes

Getting low pay . One year completed still now no changes on my payroll.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor

Customer Associate in Kochinda

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jan 2022

Likes

Excellent. Job security

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Chennai

Full Time

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Mar 2020

Likes

The Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Hike

Customer Associate in Lanco hills

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Jun 2022

Likes

Great for freshers if your a fresher definitely Sutherland will give you a chance and will improve your skills and management is nice and friendly environment they give you leaves when ever you need atmosphere is great as well

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

If you want to grown and whenever there is a position they will not consider you unless you are girlfriend of someone or you have relation regards of your performance

Promotions - Poor

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Associate (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Jan 2023

Likes

Best work place for the fresh years.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Perungalathur

Full Time

Customer associate Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Nov 2022

Likes

Good

Salary - Good
Promotions - Good

Dislikes

Night shift , rotational shift, work load

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Kochi

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 21 Apr 2022

Likes

The only thing which I find as my motive to work is my colleagues

Salary - Good
Company culture - Good

Dislikes

There is no job security as you can anytime be terminated due to business needs and also the salary is very low compared to the living expenses. Considering this is an IT field and please consider the employees as humans instead of robots.

Job security - Bad
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Kochi

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2022

Likes

The working enviroment is really good. The teammates are very supportive.

Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only the job security I didn't liked as they suddenly avoid many employees without prior notice.

Job security - Poor

Work Details

Very good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Associate in Perungulathu

Customer assosiate Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 06 Aug 2022

Likes

Good environment and very helpful for freshers to start there carrier

Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing like that

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Associate in Perungulathur

Full Time

PLS Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Oct 2022

Likes

Good platform to improve our skills

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work policy: 1st 4 months worked in office and due to covid moved to work from home

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Chennai

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Nov 2021

Likes

Overall process is good

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Process can be improve as better ways.

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Chennai

Amazon Process Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 13 Nov 2020

Likes

They supporting very well and also taking care of each employee in this pandemic. We also getting support through phone call as best

Salary - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

they need to look at each employee performance and other quality to come forward about the basic salary and other growth.

Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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AmbitionBox has 29 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compa...Read more