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Sutherland Global Services
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Voice / Blended Department
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First of all I would like to thanks for giving this opportunity to tell about my journey with sutherland Global service SGS Good work environment and culture. Teamates are supportive and my favorite TL is Rajith CP and swaroop sir. They support me in all situation and always encouraging me to grow up. And company policies are excelend. And I would like appreciate them for giving salary on time in every month end 30 or 31 before leaving office. But now I am jobless. I lost my career by my self. If I got opportunity now to surve in sutherland. I proud to be work here...Read More
Normal things which we have been experienced with other companies
Work timings:ย Flexible Timings
What people are saying about Sutherland Global Services
Full Time
Service Delivery Department
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Work environment is the best. Friendly colleagues and managers
Salary is comparatively low
Full Time
Non Voice Department
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Work culture
Salary was to low, even after working for 3 years. Even if there is hike they will increase 900 or 1000 per month
Work days:ย Rotational Shift (Strict Timings)
Work related travel:ย This is a desk job.
Full Time
Organisational development Department
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People here talk of professionalism and integrity aloud, but do not follow at all. Rules, policies are all meant for a set of people only.
The grievance system, the management is horrible.
Okay place
Work days:ย Monday to Friday (Flexible Timings)
Work related travel:ย This job involves Travel Within City.
Full Time
Operations Department
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Very Good Company
Nothing specific
Work days:ย Rotational Shift (Strict Timings)
Work related travel:ย This is a desk job.
Part Time
SCM & Logistics Department
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Attitude at work
Attitudes at work
Work days:ย Monday to Friday
Work related travel:ย This is a desk job.
Full Time
Engineering Department
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I like caring in office
I didnt like salary
Work days:ย Rotational Shift (Flexible Timings)
Work related travel:ย This job involves Travel Within Country.
Full Time
Other Department
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Nice
Nice for very nice
Work timings:ย Strict Timings
Operations, Maintenance & Support Department
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I m very happy to work in this groups of company
Good
Work days:ย Monday to Saturday (Flexible Timings)
Work related travel:ย This job involves Travel Within City.
Editing Department
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Started liking the company when work from home was implemented.
Growth super slow.
Work life got better when work from home got implemented.
Work days:ย Rotational Shift (Flexible Timings)
Work related travel:ย This is a desk job.
It Software Department
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Average overall IT team has less importance then operations. Operations manager can send any escalation without identifying that's their team's fault. And even your manager won't support you if you respond them that is their fault.
If you have good relations with manager then fine. Or publically manager will pass comment on you that few people are useless. Even though you are silently doing your work and serving notice period. Manager's favourite will take benifit and play politics.
Work days:ย Monday to Saturday (Strict Timings)
Full Time
Customer Success Department
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Nothing.
I've been working here for the past two years in SAS process at Airoli. There's lots of fevoritism and politics. You won't get any promotion or salary hike until and unless you're in manager's a$$ licker list. Even if you get, you'll have countless responsibilities for the penny hike. They just talk sweet and give fake promises whenyou reach out to them with your problems. The most pathetic thing is they make rotational shifts compulsory then deduct night transport cost from the salary, and act as if they're doing a favor. There's no job security as you'll in constant pressure of getting layed off if you don't do things as per their convenience. The management does absolutely nothing even if there's a huge issue like fraud. I won't even give one star if it wasn't necessary to submit the review....Read More
Work days:ย Monday to Friday (Strict Timings)
Work related travel:ย This job involves Travel Within City.
Full Time
Corporate Communication Department
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They just want you to do your work until they found someone cheaper than you means if you're working there at 5 lakh per annum and they got someone who will work at 4 lakh then they'll fire you.
Everything is bad.
Work days:ย Rotational Shift (Strict Timings)
Work related travel:ย This is a desk job.
Full Time
Voice / Blended Department
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1. The work is satisfactory, no matter which client you work for. It's a young environment, so there is a lot of potential for good networking at an early age for freshers and students. 2. The upper management is so toxic that you will learn the art of self-advocating. If you can survive at Sutherland, you will eat the management alive at any other company. 3. There are 15-30-15-minute breaks with a timer running always. If you are a smoker, after three months at Sutherland, you will be faster than the flash to mark break on your computer, see the 15-minute timer begin, run to the entry of your floor, pass through the security gate of your floor (you can only pass through one after another, a minimum of 15 seconds per entry/exit), catch a lift with a minimum wait time of 5 minutes (because the lifts are substandard, at least one doesn't work every day), go to the entirely different other corner of the office, or outside the office (no other areas allow smoking), smoke, run back, again wait for the lift, pass through the gate, run to your work desk, enter your password, and mark break end. All of this should be done in 14 minutes and 59 seconds, or you will get a warning letter that stops any promotions for six months. You do this every day....Read More
Cons of Working at Sutherland 1. Nonexistent Work-Life Balance: Sutherland is nothing but a challenge of a schedule with rotational shifts and days off. New employees face particularly difficult circumstances. While technically accruing leave, taking time off within the first four months, even for emergencies, is strongly discouraged and can negatively impact future advancement. After this initial period, employees gain some flexibility in scheduling their two weekly days off, but this hardly compensates for the prior lack of control over personal time. 2. Predatory Compensation and Subpar Resources: The pay packages at Sutherland are misleading and often exploitative. New hires rarely receive their full compensation during the initial four months, earning less than basic laborers. The company culture prioritizes cost-cutting over employee well-being, evident in the shared equipment and inadequate resources. Salaries, while supposedly paid on time, are frequently inaccurate and require significant effort to rectify. Travel allowances are minimal, leaving employees feeling undervalued and financially strained. 3. Illusory Job Security and Disrespectful Treatment: Despite claims of job security, Sutherland maintains an environment of fear, where even top performers can be abruptly dismissed without warning or justification. Employees can be terminated without a transparent process, escorted from the premises with a shocking lack of respect for their contributions. This disregard for employee dignity contributes to an atmosphere of insecurity and anxiety. Your pay slip will always be a joke, as such is my true and honest experience....Read More
Work days:ย Rotational Shift (Flexible Timings)
Work related travel:ย This is a desk job.
Full Time
Customer Success, Service & Operations - Other Department
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Nothing to like
They give placement for who did malpractices in the ramp down project and they sent out who works genuinely. Because we can meet score with malpractices and not with genuine and humble. Politricks
Work days:ย Rotational Shift (Strict Timings)
Work related travel:ย This job involves Travel Within City.
Full Time
Software Development Department
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Company Culture,Skill Development is one of the best and is of an international quality. On par with big software companies or even better.
Personally none
Work days:ย Rotational Shift (Strict Timings)
Work related travel:ย This is a desk job.
Full Time
IT Support Department
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The Work culture looks good. Especially our project which gave us the liberty to work and our Manager Ajay Varadarajan is a gem of a person who led our team with grace and dignity.
Shift timings is bad. Having a good team will only keep the things going.
Work days:ย Rotational Shift (Flexible Timings)
Work related travel:ย This job involves Travel Within City.
Full Time
Finance & Accounting - Other Department
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To lead the process and get opportunity to call with clients
Appraisal process and mobile policy and they not provide desk phone to call with family members in case of urgent matter
Work days:ย Monday to Friday (Flexible Timings)
Work related travel:ย This job involves Travel Within City.
Full Time
Management Consulting Department
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Yes..it is my first company where I started my career
Not 100 percent , but there will be an partiality by team leads .it's on process to process culture
Work days:ย Rotational Shift (Flexible Timings)
Work related travel:ย This job involves Travel Within City.
Full Time
BD / Pre Sales Department
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Work life balance is good and depending on performance job security is there
Growth is limited if you are not able to play office politics
Work policy: 2 days/week from office
Work days:ย Rotational Shift (Strict Timings)
Work related travel:ย This is a desk job.
Full Time
Voice / Blended Department
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Nice place to work. I have worked for 1 and half year and learned a lot of things also contributed a lot for the organization.
HR decisions are not expected they decide without proper investigation or formal investigation.
Work days:ย Rotational Shift (Flexible Timings)
Work related travel:ย This is a desk job.
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AmbitionBox has 1 Sutherland Global Services review submitted by Sutherland Global Services employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right company ...for you. Read moreGenpact
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