Sutherland Global Services Senior Team Manager Reviews
based on 7 reviews
Updated 9 Jun, 2023
Overall Rating
4.3/5
How AmbitionBox ratings work?
Category Ratings
4.8
Skill development
4.3
Promotions/Appraisal
4.3
Work Satisfaction
4.1
Company culture
4.1
Salary & Benefits
3.7
Work-Life balance
3.7
Job Security
Sutherland Global Services is rated
4.3 out of 5 stars on
AmbitionBox, based on 7 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Sutherland Global Services is rated
4.3 out of 5 stars on
AmbitionBox, based on 7 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
7 reviews found
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Popular
Senior Team Manager in
Kochi
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 09 Jun 2023
Likes
Learnings and opportunities
Dislikes
Office location and unwanted policies.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Team Manager in
Chennai
Full Time
·
Accounting & Taxation Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Jun 2022
Likes
The Company is open to all skilled workers to showcase their talents & grow in this field. I am with an US based client, and my client recongition was the top mark which helped me in regaining sutherland opportunity even after a short break.
Dislikes
Other companies have their refreshments take over in their canteen for free of cost like Coffee, Tea etc.. Would be good if SGS helps with the same for the sake of the entry level employees who are coming for a low income background
Work Details
very professional. Managing a team size of just 5, but challenging since all have their individual roles. A single attrition hits my entire process, unlike other process where a single process is run by more than 1 person..
I am also a part
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
If you are self motivated you can learn a lot.If you feel that someone is going to help you learn this will not happen
Dislikes
No support from Management
Work Details
I worked since i had commitment
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Senior Team Manager in
Chennai
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2021
Likes
All good
Dislikes
Ctc is not equalised as per the levels ,
Work Details
Good
Work days: Monday to Friday
(Flexible Timings)
Senior Team Manager in
Chennai
Finance Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 15 May 2018
Likes
Sutherland is a company which doesn't follow it's own policies. They pick the policies which are in the favour to the situation and operations can over rule the policies and human resource department is not effective. You will be forced to give inappropriate ratings to your team members. If you are a hiring manager you will asked not to hire female employees. You will be treated unethically during your notice period. Getting your full and final settlement would be a big challenge. I would not recommend Sutherland to anyone....Read More
Dislikes
Senior Management is unskilled.
Work Details
Team manager
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Team Manager in
Chennai
Service Delivery Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 10 Jun 2018
Likes
Work environment , Job security and Salary without delay.
Dislikes
Appraisal and politics
Work Details
I love my job
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Team Manager in
Mumbai
Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 06 Mar 2018
Likes
Open door policy
Dislikes
Job security
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
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Sutherland Global Services.
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Customer Support Executive in
Hyderabad / Secunderabad
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Dec 2024
Likes
I don’t like any thing in Sutherland
Dislikes
There is no good canteen and only one washroom on the floor.
Less maintenance of services
No job security
From manager to employee speak bad language on the floor.
No cab facilities
There is no safe for women
Food is also not good.if food is good the price are very high
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Team Manager in
Hyderabad / Secunderabad
Full Time
·
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Dec 2024
Likes
Everything here at sutherland is amazing and a great path for freshers.
Dislikes
The promotions amd appraisals are a bit slow but that depends on your capability as well.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Chennai (working remotely)
Full Time
·
Voice \/ Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 18 Nov 2024
Likes
Company culture
Dislikes
Manager giving to much of pressure and there are targeting the person to make them relieving tha job not all managers some of theme like that . If the person is favour to them they always support them even though they made a mistake
Senior Associate in
Chennai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 24 Oct 2024
Likes
I love the atmosphere and how they treat
Dislikes
Cafeteria is good but the shopkeeper is very rude to all employees which is annoying , unclean restrooms , sometimes cab issues .
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Associate in
Hyderabad / Secunderabad
Full Time
·
Other Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 08 Oct 2024
Likes
Nothing intested
Dislikes
Performance ratings will be provides as per employees performance for overal financial year. Says that appraisal will be based on that rating but i never seen a transparent appraisal process means how much amount is going to increase for the particular rating.
Work Details
Work policy:
Untill they calls to come to office WFH runs.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Kochi
Full Time
·
Service Delivery Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Sep 2024
Likes
Nothing.
Dislikes
Worst company ever!!! No job security. Kochi site is the worst. They got more politics and people are very local with no sense of professionalism.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Navi Mumbai
Full Time
·
Back Office Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Sep 2024
Likes
Nothing to be liked about
Dislikes
Narcissistic management, unethical work culture, irrelevant management doesn’t know anything about the process. Quantity of work is celebrated quality is compromised
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Process Associate in
Chennai
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 24 Aug 2024
Likes
Good for gaining experience as a fresher.
Dislikes
1. Too much internal politics.
2. Promotions not based on the performance, most of the company managers doing their job in a wrong way. They are doing the power in a wrong way.
3. I have faced this problem, without any notice, in the end of the month they approved my resignation without notice period. They are doing with terminationin the last of the month and I had stuck in the location without money. Because salary will not provide by the company as per the company policy it will come after 45 days something. And I was the top performer....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Team Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 16 Aug 2024
Likes
They always ask you for extending shift without pay on every client visit and change shift every month.
Dislikes
They always ask tp extend shift for more than 12hrs without any pay
Change shift every month
No salary
Work Details
Work days: Rotational Shift
(Flexible Timings)
Senior Associate in
Chengalpattu
Full Time
·
Finance Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 Aug 2024
Likes
NOTHING is there for LIKES & PROS, Lots of criminal & hidden office politics, Lots of huge hidden & secret & criminal & very illegal privacy violations, personal life violations and human rights abuses & violations very secretly & in a very hidden manner
Dislikes
BEGGARS SALARY, NO new skills learnings & NO career development at all, huge hidden & secret & direct & indirect tortures & tormentations , huge discriminations , degradations & disrespect & blemishes & severe dignity damages, severe negative exploitations and heart-less attitude by HR & Mgmt and by even some criminal peers who are very unworthy in any subjects & communication, and completely doesn't have any quality standards in the behaviour, character & attitude....Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Other Sutherland Global Services Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
CS Internet Associate in
Kochi
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Worst place to work especially the management is poor, they blame us for everything, and everyone resigns from here no one really likes to stay here.
Dislikes
Their management and services, work atmosphere they provided
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
CS Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 14 Dec 2024
Likes
Excellent company culture, excellent management, but predatory compansation packages. But if they seem justified to you, you'll feel at the right place
Dislikes
The compensation packages are as predatory as predatory can get, and every trick in the book used to maximize company profit.
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Associate Customer Support Representative in
Chennai
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 13 Dec 2024
Likes
Value to the employee
Job security
Leave approves immediately
Day to day monitoring on performance and training accordingly
Dislikes
Work-life balance
Salary is low
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Associate in
Thane (working remotely)
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 13 Dec 2024
Likes
Although I've only just begun my time with Company and have been working remotely, I'm excited to learn more about the company culture and benefits as I continue in my role.
Dislikes
While I enjoyed my experience in company, I felt that opportunities were often reserved for existing staff, rather than being awarded based on merit. I hope to see a more inclusive approach to career development in the future.
Senior Research Associate in
Navi Mumbai
Full Time
·
Other Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Dec 2024
Likes
There is nothing to like about the company.
Dislikes
There are infinite reasons: no job security, no professionalism, no humanity, senior management and HR are not co-operative, everyone is treated like a slave. Would never recommend anyone to join this company.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
CS Internet Associate in
Chennai
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Nov 2024
Likes
Getting salary on or before 31st.
Dislikes
No respect
No inclusion or diversity as advertised. They ask you to put 10/10 while taking great place to work survey. Not great place to work.
Toxic management
Worst process for promotion. Even with 1 yr will get promoted but not tenured for more than 9 yrs
Even an unknown HR will threaten you as if u made a big mistake in process and terminating us immediately.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City, Travel Within Country.
Associate in
Chennai
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Nov 2024
Likes
As of now it is good company for freshers and lateral entry candidates and comparing to other BPO sector Sutherland is far better but directly is not good company
Dislikes
After 9 hours they ask to work and no compensation for over time works.
After working hours they will consume your time in the name of huddle (meeting)
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Quality Manager in
Hyderabad / Secunderabad
Full Time
·
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 09 Nov 2024
Likes
Job security
Company culture
Good management
Dislikes
Processes not streamlined
Interference by Jam team who have racial bias
Top management doesn’t connect with managers
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
IT Consultant 1 in
Mumbai (working remotely)
Full Time
·
Customer Success, Service & Operations - Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 07 Nov 2024
Likes
Nothing
Dislikes
Manager is completely biased, doesn't know how to manage team, dirty politics all around. We have a quality lead who actually doesn't know about technical query but he is quality head of a technical process
SME in
Kochi
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 25 Oct 2024
Likes
Work atmosphere is great
Dislikes
Cochin, Amazon SPS management heads are extremely greedy and selfish, they don't care about the employee well-being or growth, just how to fill their own stomach