AmbitionBox
Reviews
i
Sutherland Global Services
Rating distribution
Category Ratings
Salary
Work-life balance
Company culture
Job security
Work satisfaction
Skill development
Promotions
Insights from employee reviews on AmbitionBox
40% employees reported
View more detailed insights
1 reviews
3 reviews
Jobseekers also viewed
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Not interested to share any information.
Not interested to share any information.
Not interested to share any information.
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Order Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
They paid salary on time 🤭
There is no things to dislike
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Information Technology Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Nothing much in sutherland to like about.
there is no career opportunities
Designation IT Help-desk Associate. Assisting the customer with all the technical issues
Work days: Rotational Shift (Strict Timings)
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Worst company I ever work...
Seriously speaking that the management and stuff was horrible... Not all good
Horrible
Work days: Monday to Friday (Strict Timings)
Nothing
Help Desk Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Good
Intern life is good
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
IT Network Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Such a worst organization. It's like a bad dream in my career
Almost everything
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Good work life balance
Job security
Work days: Monday to Friday (Flexible Timings)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Everything
Nothing everything is good
Work policy: 2 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Overall good
Non non non
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Company Culture, diversity and transperancy
Working in Night shifts
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
None None none none none
Everything Everything Everything Everything Everything
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Work life balance.. Incentives.. Better work atmosphere..
Na
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Good
There is no hike
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
N/A
Worst place to work..we will lose our health due to the rotational shifts they have offered.. transportation is worst for long distance people.. worst management I have ever worked..they only provide the promotion for the people who are sharing cigarette break with the managers..they only give promotion to these people only.. not value for hard working people..
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Mainly Job security, Company culture and Work satisfaction.
Its not happening all time. But sudden shift change is making us to face health difficulties.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
My team lead was a gem who understand the difficulties one can experience.
Higher management wanted people who can be their messengers and they promote people based on favoritism not on performance.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Work life balance was good and nice place to work peacefully. there is no politics and good salary package with good incentives
Process got ramp down without agent’s knowledge and they didn’t take care of them
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Nothing.
I've been working here for the past two years in SAS process at Airoli. There's lots of fevoritism and politics. You won't get any promotion or salary hike until and unless you're in manager's a$$ licker list. Even if you get, you'll have countless responsibilities for the penny hike. They just talk sweet and give fake promises whenyou reach out to them with your problems. The most pathetic thing is they make rotational shifts compulsory then deduct night transport cost from the salary, and act as if they're doing a favor. There's no job security as you'll in constant pressure of getting layed off if you don't do things as per their convenience. The management does absolutely nothing even if there's a huge issue like fraud. I won't even give one star if it wasn't necessary to submit the review....Read More
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Corporate Communication Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
They just want you to do your work until they found someone cheaper than you means if you're working there at 5 lakh per annum and they got someone who will work at 4 lakh then they'll fire you.
Everything is bad.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
1. The work is satisfactory, no matter which client you work for. It's a young environment, so there is a lot of potential for good networking at an early age for freshers and students. 2. The upper management is so toxic that you will learn the art of self-advocating. If you can survive at Sutherland, you will eat the management alive at any other company. 3. There are 15-30-15-minute breaks with a timer running always. If you are a smoker, after three months at Sutherland, you will be faster than the flash to mark break on your computer, see the 15-minute timer begin, run to the entry of your floor, pass through the security gate of your floor (you can only pass through one after another, a minimum of 15 seconds per entry/exit), catch a lift with a minimum wait time of 5 minutes (because the lifts are substandard, at least one doesn't work every day), go to the entirely different other corner of the office, or outside the office (no other areas allow smoking), smoke, run back, again wait for the lift, pass through the gate, run to your work desk, enter your password, and mark break end. All of this should be done in 14 minutes and 59 seconds, or you will get a warning letter that stops any promotions for six months. You do this every day....Read More
Cons of Working at Sutherland 1. Nonexistent Work-Life Balance: Sutherland is nothing but a challenge of a schedule with rotational shifts and days off. New employees face particularly difficult circumstances. While technically accruing leave, taking time off within the first four months, even for emergencies, is strongly discouraged and can negatively impact future advancement. After this initial period, employees gain some flexibility in scheduling their two weekly days off, but this hardly compensates for the prior lack of control over personal time. 2. Predatory Compensation and Subpar Resources: The pay packages at Sutherland are misleading and often exploitative. New hires rarely receive their full compensation during the initial four months, earning less than basic laborers. The company culture prioritizes cost-cutting over employee well-being, evident in the shared equipment and inadequate resources. Salaries, while supposedly paid on time, are frequently inaccurate and require significant effort to rectify. Travel allowances are minimal, leaving employees feeling undervalued and financially strained. 3. Illusory Job Security and Disrespectful Treatment: Despite claims of job security, Sutherland maintains an environment of fear, where even top performers can be abruptly dismissed without warning or justification. Employees can be terminated without a transparent process, escorted from the premises with a shocking lack of respect for their contributions. This disregard for employee dignity contributes to an atmosphere of insecurity and anxiety. Your pay slip will always be a joke, as such is my true and honest experience....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Nothing to like
They give placement for who did malpractices in the ramp down project and they sent out who works genuinely. Because we can meet score with malpractices and not with genuine and humble. Politricks
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Company Culture,Skill Development is one of the best and is of an international quality. On par with big software companies or even better.
Personally none
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
The Work culture looks good. Especially our project which gave us the liberty to work and our Manager Ajay Varadarajan is a gem of a person who led our team with grace and dignity.
Shift timings is bad. Having a good team will only keep the things going.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 5 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compan...y for you. 60% employees reported the work timings at Sutherland Global Services as Strict timing. Read moreGenpact
Concentrix Corporation
Teleperformance
Wipro