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Premium Employer

Sutherland Global Services

Compare

3.5

based on 7.3k Reviews

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Sutherland Global Services Customer Support Associate Kochi Reviews

Updated 31 Jan, 2025

Overall Rating

3.7/5

based on 8 reviews

Rating distribution

2 (25.0%)

3 (37.5%)

1 (12.5%)

2 (25.0%)

0 (0%)

Category Ratings

4.0

Company culture

3.7

Work-life balance

3.5

Work satisfaction

3.4

Job security

3.4

Salary

3.4

Skill development

3.4

Promotions

What employees say about Sutherland Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

100% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

2 reviews

3.0

Rated by Men

4 reviews

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8 reviews found

Sort by: Popular

Customer Support Associate in Kochi

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 31 Jan 2025

Dislikes

Salary - Poor
Skill development - Poor
Job security - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Kochi

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Jan 2025

Likes

Was nice experience with the best team and colleagues

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Support Associate in Kochi

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 15 May 2023

Likes

Friendly environment

Work-life balance - Good

Dislikes

There is no growth.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad

Customer Support Associate in Kochi

Full Time

It Support Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 09 May 2022

Likes

A xompany with good pay grade for freshers.

Company culture - Good

Dislikes

No Job security. You may loss your job at any time.

Skill development - Poor
Job security - Bad
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Kochi

Intern

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Oct 2024

Likes

I mostly like the work life balance and job security in Sutherland

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

None

Customer Support Associate in Kochi

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Sep 2022

Likes

Environment and friendly atmosphere

Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Need to increase salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Kochi

Chat Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 26 Mar 2021

Likes

Sutherland is a great company to work with. I worked at Sutherland for AT&T. However one should be prepared with a mind to settle with the changing shifts. I had a great experience there as it was my first job. I learnt a lot of things about and about MNCs working style. Sutherland offers a great opportunity to start your career.

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

The only thing I believe that should be improved is about the target that the employees and given to achieve in a month. No complaints about the target. It is necessary to motivate the employee. But the metrics should be properly educated and I feel like instead of adding all metrics and target to a single month, it should be addedmonth by month and then the employee can adapt to it and later follow it with ease....Read More

Work Details

I worked at Sutherland for AT&T. My working shifts are all night shifts which may vary. The work life balance is good once you adapt to it.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Sutherland Global Services.

Customer Support Associate in Kochi

Interactions Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 May 2022

Likes

Good working atmosphere. Supporting team managers.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Cafeteria experience I thought bad

Work Details

Good team members. Great supporting team managers.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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Sutherland Global Services Customer Support Associate Reviews by Locations

Sutherland Global Services Kochi Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compan...Read more