Sutherland Global Services Customer Service Executive Reviews
based on 174 reviews
Updated 15 Dec, 2024
Overall Rating
3.8/5
How AmbitionBox ratings work?
Category Ratings
3.7
Company culture
3.6
Skill development
3.5
Work-Life balance
3.5
Work Satisfaction
3.5
Job Security
3.4
Salary & Benefits
3.2
Promotions/Appraisal
Sutherland Global Services is rated
3.8 out of 5 stars on
AmbitionBox, based on 174 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the companyโs work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Sutherland Global Services is rated
3.8 out of 5 stars on
AmbitionBox, based on 174 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the companyโs work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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174 reviews found
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Popular
Customer Service Executive in
Chennai
Customer service executive Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Aug 2019
Likes
It was a really good experience.surrounded by good ppl called your team mates, safe and secured job
Dislikes
The dress code which makes a slight discomfort apart from that groth of yours would be slow
Work Details
It was bit hard for me in the beginning as a fresher but my trainer help me a lot to process and also u can seek help for anywhere
Work days:ย Rotational Shift
(Flexible Timings)
Work related travel:ย This job involves
Travel Within City.
In a Simple word, Sutherland is a perfect platform which filled by the imperfect persons.
Dislikes
Behavior of the Higher officials.
Work Details
Customer support associate
Work days:ย Rotational Shift
(Flexible Timings)
Work related travel:ย This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
Sutherland Global Services.
Customer Service Executive in
Thane
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Jan 2020
Likes
It is the best organisation i have ever worked with. Very friendly environment and good staff. I really enjoyed working and satisfied with the learning experience. Handsome salary according to your skills..
Dislikes
Upraisal is a bit low but u will be satisfied..
Work Details
I worked as sr.executive for almost 5 years in Air India process in a webchat department
No hike in salary. Hectic night shifts. Internal politics.
Work Details
Its good for as short term job. No career growth as expected.
Work days:ย Rotational Shift
(Strict Timings)
Work related travel:ย This job involves
Travel Within City.
Customer Service Executive in
Thane
Amazon Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 14 Oct 2018
Likes
Politics
Dislikes
Politics
Work Details
Not so boring
Work days:ย Rotational Shift
(Strict Timings)
Work related travel:ย This job involves
Travel Within City.
Customer Service Executive in
Chennai
Business Intelligence & Analytics Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Apr 2018
Likes
Nothing You can say.. Except se managers flexible with timings in case of emergency.. even they won't provide coffee
Dislikes
Middle level management, work life balance, you would have feel you wanted your time here
Work Details
Boring and repetitive
Work days:ย Rotational Shift
(Flexible Timings)
Work related travel:ย This is a desk job.
Customer Service Executive in
Chennai
Construction Engineering Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 15 May 2018
Likes
Great work environment
Dislikes
Na
Work Details
Work days:ย Rotational Shift
(Flexible Timings)
Work related travel:ย This is a desk job.
Customer Service Executive in
Navi Mumbai
Audit & Control Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 May 2018
Likes
Environment, teamwork ,
Dislikes
Nil
Work Details
Exciting and the support of line manager
Work days:ย Monday to Friday
(Flexible Timings)
Work related travel:ย This is a desk job.
Customer Service Executive in
Chennai
Amazon Process Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 28 Jun 2020
Likes
For sure I can assure they will provide superb job security
Dislikes
Didn't understand executive problems .....they should treat as like others but they don't.... TM will do too much and managers will act like a boss of this company.... Please give some support to Customer executives... Will pressure like anything to achieve target... Please don't do like this don't give mental torture to achieve target.... Be friendly automatically they will achieve
People also ask about Sutherland Global Services's Customer Service Executives
Is Sutherland Global Services a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 174 employee reviews, it's clear that most customer service executives have an average experience working at Sutherland Global Services. Company culture holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about company culture and career growth on AmbitionBox.
Does Sutherland Global Services pay their Customer Service Executives well?
According to AmbitionBox reviews, Sutherland Global Services customer service executives rate their salary and benefits at 3.4 out of 5, based on 174 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Sutherland Global Services's customer service executives salaries here and to read reviews specifically about salary and benefits at Sutherland Global Services for customer service executives, click here.
How is the work culture at Sutherland Global Services for Customer Service Executives?
Work culture at Sutherland Global Services for customer service executives is rated 3.7 out of 5 by 174 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Sutherland Global Services for customer service executives, click here.
How is the job security at Sutherland Global Services for Customer Service Executives?
Based on 174 reviews on AmbitionBox, Sutherland Global Services's customer service executives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Sutherland Global Services for customer service executives, click here.
Is work from home available to Customer Service Executives at Sutherland Global Services?
According to AmbitionBox, 20% of Sutherland Global Services's customer service executives work from home permanently, 54% work from the office, and 26% follow a hybrid model, based on 15 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Sutherland Global Services for customer service executives, click here.
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